Pink LilyReviews 365

Pink Lily shipped my items with an incomplete address. The package and tracking stopped and said it had been returned to the post office. Pink Lily told me to put in a claim with Route. The package is lost! Route are telling me to put in a claim with USPS or contact Pink Lily! It's a 3 ring circle jerk at this point! No package replacement. No refund! No customer service! Save your money and sanity! Stay away from this operation!

So disappointed in this company. Ordered about 8 items and never received my package. Have tried numerous times to get them to look into locating the package or give me a refund. No response. They had no problem taking my money immediately. Would NEVER recommend anyone to purchase from them

If anyone has ever bought from the online Pink Lily Boutique...STAY AWAY FROM THEM. THEY HAVE STOLEN ITEMS FROM ME. I accidentally sent them back some clothes that I was sending back to another boutique. That was my fault! Pink Lily sent me an email on 10/17/2023 stating that they received my return and it would be processed in 3 business days and a store credit issued. So around a week later, the other boutique contacted me and said that the items they received are not from their store. That's the first alert that I got. So I messaged Pink Lily. Got a reply that they would reach out to their returns department and let me know what they say. I had to be the one to keep in touch and ask if they've heard from the returns department yet, because they wouldn't get back to me otherwise. Remember, I had already received an email from them about a week earlier stating that they received my return package. Also, the tracking number confirmed that it was delivered to them. And every time, she would say "I've reached out to our returns department. They will let me know if they can find the items and then they will ship them back to you." This went on for a over a week. Almost 2 weeks since I got their email stating that they received my package. I messaged them yesterday again to check to see if they've gotten any answers. She tells me that they said they are unable to located the items and for my inconvenience, they are giving me a $30 store credit. Are you kidding me?!?!?!?!?!?!?! They had the items in their possession on October 17,2023, because they emailed me and said so (as well as the tracking number confirming that it was delivered). Now that it's discovered that I accidentally sent the wrong items back to them, they can't find them?!?!?! Bull! Someone took them! They don't just disappear! DON'T TRUST THIS COMPANY! The other boutique that got Pink Lily's items contacted me IMMEDIATELY notifying me that they received someone else's items. They shipped them to Pink Lily within a day of talking. Pink Lily will steal your items if they get the chance! So sick to my stomach over this! I've reported them to the BBB

I ordered $50 of clearance merchandise and that I never received. Total scam. Now they won't return any of my emails.

Placed order 9/18. Currently 10/19 and still have not received items. Reached out to customer service and they keep looping me back to tracking which states my items left Los Angeles CA on 10-4. It does not take anything two weeks to ship to Texas from CA - they currently can't even tell me which state it is in. I ordered Halloween attire thinking I had plenty of time - what a joke.

Placed a huge order on September 18,2023. Today is October 18,2023. I still have not received a thing. They have only returned a couple of emails. I've asked for a refund they offered to return 5% off the shipping. This place is horrible and I'm going to be turning them in to the better business bureau for fraud as well as start a case through my financial institution against them. Their website purposely is misleading making you think that they are in the states and even their delivery says within 5-7 days!

Beside the sweatshirts are cute I got them 3 days after I placed the order! Very impressive! Love great customer service!

Just the fact that I had to pay 6 dollars to send my items back, on top of that they didn't return the money to its original payment method, (store credit is what you get), therefore I won't shop from them again. Material of the items were cheaply made also.

You can fin the same items on other sites for a fraction of the cost. EVERYTHING is cheaply made and not at ALL like the photo or worth the price BEWARE

I spent $510 and received a box full of clothes with one small strip of tape used so of course it was sitting there wide open. Zero care at all. Item after item I was shocked to pull out cheap Chinese clothes that came from Shein but with their tag sewn in. Some had holes. Some were cut so poorly it made no sense when you wore it. Some were sized 2+ sizes off. I honestly can't believe it bc I see posts from influencers promoting their stuff all the time, but I don't trust influencers anymore. Returning 90% of it.

The skirt I ordered from Pink Lily was made poorly. The sequins were sewn in clumps, leaving a bare spot in the front of the skirt without sequins. I spent $30 on shipping and the responses from the company were unhelpful with no solution.

I ordered 2 pair of boots and ordered black and white bc wasn't sure which color I would like best. It turns out they are very cheap looking and decided to return. I started the process and read the policy and was very upset when I found out about the in-store credit. It's wrong to not return consumers money. I would like a refund back to my debit card not in-store credit. I will file a complaint with your state, your scammers.

I read reply, I only want my money back. I don't think it's right to force customers to purchase from you website.

I have been to the store multiple times! Every time I visit the staff is extra helpful and very nice! Love this store!

Ladies, there are better site for online shopping!
This site does not refund, they only give you a store credit! This is a poor policy given it's ONLINE shopping! The customers don't get to try the clothes before they buy!

The dress I ordered was awful on! Cheap material and awkward fit! I had to pay to ship back and now I'm stuck w a store credit; I do not want to shop this site

They dont refunnd. Only store credit. Not shopping here again. Sizing runs small and so not sure i can order anything else.

I ordered 2 sizes larger than I usually wear as I am a true XL pant and L shirt, but ordered a 3X romper to be safe and baggie (or so I thought)! These items received were incredibly short and won't even cover my breasts. Is this a joke? How in the world is this company selling things for people who must be under 5 feet tall and listing normal people sizes?! The same goes for the other item that I ordered and it's saying isn't returnable. I will never purchase anything from this store again since there don't offer returns if things don't fit. Both of these items were so incredibly short and unwearable without indecent exposure.

Don't ever buy from this company. Their clothes are very, very, cheaply made, they fit awkwardly, and they only provide store credit in the form of an E-Gift Card. Complete trash, that's why they operate this way. Trying to say, "such high demand for their clothes they can only offer store credit", bull***t, makes no sense.
I would highly recommend shopping through 'Cupshe' instead, they offer a much better return policy but you won't need it. They offer better materials and overall quality.

I have purchased some really cute stuff from them, i made a purchase in the fall and wore the sweater i had purchased 1 time and it had a hole in the sleeve. Another reason for my review is the most recent purchase, the jeans were on sale and i bought the size I normally wear from their website and they are extremely small when I went to exchange for a larger size I realized THEN that I was not able too. The jeans were $30 and thats the sale price. Just super disappointed especially after i decided to give them another try after having the sweater with the hole in it.

I will rarely leave a bad review. I inquired about the return policy being store credit vs refund. The chat assistant Ashley Cline referenced a bunch of links and signed off immediately - leaving me in a virtual start position. That left a bad taste in my mouth. I will no longer be shopping with Pink Lily due to this policy (which is totally fine it's their policy but it feels wrong) and second Ashley Cline may need some assistance in customer service. I don't expect you to change your policy but one should listen and give feedback. It's too bad I found most of the clothes to be cute. Only a few items needed to be returned, in fact, I only needed an exchange but they were out of my size.

I ORDERED A JACKET AND NEVER RECEIVED IT. I LET THEM KNOW, BUT THEY SEND ME EMAILS (UP TO A WEEK AFTER I SEND MY EMAIL TO THEM) LETTING ME KNOW IT SAYS IT WAS DELIVERED AND WE WILL LOOK INTO IT. THEN THERE IS SILENCE AGAIN FOR A FEW DAYS. I EMAIL AGAIN, AND SAME CIRCLE WITH THIS COMPANY. I WAS SCAMMED.