Pier1

Had an account over a year with excellent payment. Went into store to payoff balance after Hurricane brought onintetnet issues. Got a statement today with 2 late fees after paying off balance in good faith islnsoxe the store.

Hard to get account balance online without account number (not on statement))

Hard to get through auto response when calling customer service.

They would only refund one late fee even after explaining duress of aftermath of Hurricane related problems.

Hurt my pride and my excellent credit rating and took $30 of mine that did. It belong to them.

Account closed

Will not do this again.

They do not post your review if it's not good. We purchased a mosaic mirror that had 5 star reviews. We had to return twice due to poor quality mirrors (the tiles were ok). Both times, the mirtors came with chips and scratches that were very visible. The third one has one scratch but we decided to keep but i had to redo the hanging hardware so that i can rotate the mirror to hide the scratch. The design otherwise is very pretty. I tried to post a review which was confirmed would be posted in a week. That was a couple of months ago. It's never been posted.

The outdoor chairs I purchase deteriorated with in two years after purchasing. I tried for another two years to get Pier 1 to resolve the problem. I purchased four large wingback wicker chairs, an ottoman, two occasional chairs and, outdoor cushions for all the chairs... I spent over $1000. 00. Pier 1 offered me $134.00 to resolve the issue. I refused their ridiculous offer. The pictures attached along with several more were sent to Pier 1. After I sent the pictures, they stopped communicating with me.

I tried to order a $70 papasan chair on their website and the only shipping option was in home delivery for $169. Meaning they will unbox it and put the furniture together for you. I could see this being useful for some things, but for a papasan chair that requires zero assembly this is an outrageous and unnecessary charge. Especially with the pandemic, I do not want people entering my home unnecessarily.

When I tried to contact pier 1 to get this delivery option removed, I was unable to reach them at all. Their customer service phone numbers only work about 25% of the times and when I did get through I was put on hold for over an hour and then hung up on. I then tried their online chat, I was put in a queue of 300+ people and waited in the queue for 40+ minutes 4 separate times, every time I got to 5th in line in the queue, I was kicked out and told to try again, then placing me behind yet another 300+ people. I have tried sending them messages on Facebook and get no response.

Bought 2 Elaine Flax Dinning chairs with Natural Stonewash Wood, came on time as promised. We picked up the chairs from the store and brought them home only to find out that one of the chairs had one leg shorter then the rest. We returned it back to the store and the clerk helped us order a replacement. Within one week the replacement chair's spring broke. Once again we returned the chair back to the store only this time the manager did not want to order a new chair for us telling us the chairs are out of stock ( it wasn't) instead he said he will have to call other Pier 1 stores to see if they had any on display. We eventually got our chair but i will NEVER order anything from them again. The products are cheap quality & not worth the money.

I've never had any credit card decrease my credit Limit, the bank they use for there credit cards checked my credit report twice and decreased my credit limit twice but they never lost any money from me or my wife. I don't do business with companies If they thought I wouldn't pay my bill then they should have never issued the card to me. Beware of the Comenity bank they will check your credit report and if your score goes down a little the they will decrease your credit limit in half the each time I have several other cards in my wallet all in good standing and this happened. I just paid them of and told them to close my account and will never buy anything from pier 1 again.

They wont refund and they will not definitely replace your purchase, so yhere goes your money! Watch out for your card activity becauste they will steal your identity and will sell it to crooks.

Bought 3 bar stools in store. Spent time measuring and telling 3 different salespeople I want 30" bar stool. Not counter height. Ordered. Got home. Order was COUNTER HEIGHT. Called store. Told me call customer service. On hold 45 minutes. No answer. Three more calls to store manager. Told me they cancelled order. Out in new order for correct ones. Next day get email that UPS delivering COUNTER STOOLS! Evidently order not cancelled. Now have two orders coming. Charged for two orders. Managers no help. Told me they can't call customer service. It's my problem. I have to acceot stools and return them to store. No car big enough to do that. That why I got delivery. Have to stay home and wait for delivery if stools I don't want. Managers rude saying " I did my part. I cancelled order". Well evidently not. It's not cancelled. Called credit card company. To dispute charge. Takes 30-60 days. What a waste of my time. I'm furious! Their incompetence created this and they just pass it off. Customer service never answers the phone. Will NEVER SHOP PIER ONE AGain!

I got a Pier 1 credit card for a single purchase of about $50 just to save the 20%. When the bill came I went online to pay it off. You have to enter your bank account information, they don't let you pay it any other way online. So I did, it took my payment, and figured that was that. Two weeks later, I get a letter saying my payment had been rejected due to 'incorrect bank account number.' Confused, I called customer service which said I could pay over phone but they would charge me another $20 or something ridiculous. Foolishly, I tried to do it online AGAIN- very careful to enter the correct numbers, triple checked it. Payment went through again. TWO WEEKS LATER I get another letter- same thing- now I owe $112.23 with late fees and fines, but the worst part is that I now have 'SERIOUSLY DELINQUENT' on my credit report! I called again, very upset. Wanted to pay it off over the phone with a live person. Was told if you missed your payment twice you would have to mail a check to a specific PO BOX (Collections?!). I did so with a long letter explaining I had diligently tried to pay my bill, and I've NEVER had an issue paying with my bank account. They would not remove the negative credit comments, but did refund me $27 (one late fee) which I could have cared less about. I'm furious. There is some flaw in their system- which should never accept your payment if there is anything wrong with the number, only to tell you two weeks later. HORRIBLE. Now I have to dispute it with the credit reporting agencies. I will not shop there ever again. Please don't get their credit card!

TLDR: I strongly advise that you look elsewhere. It will save you so much time, money, and frustration.

I order a patio set that ended up being a little too small for the space so I returned it (which was a long process just to initiate) to purchase the extended version of the same set which was only a little bit more.

However, for some reason, the particular color I wanted was price more than the rest of the other color of the same set. I called about a price match and after over a month of being told "It will be updated on the site in 1-2 days", "We need to speak to the vendor (or the technical team or fulfillment team) and we'll get back to you" and never receiving a call back. Please note that any returns are refunded as gift certificates, not refunded to your card so I am basically stuck with them for the time being. Finally after a month of waiting since they still had my money from the original purchase, I call again only to be told that the price of the other 2 colors wrong apparently wrong, even though I was told other times that the color I wanted was wrong, and that they would not price match. I asked if I could get one of the other colors priced back at the original price before I brought the incorrect price to their attention and was told no.

It wasn't until I mentioned that I was going to dispute my original charge to get my money back that they decided they could refund my money to my card.

One of the worst customer service experiences I have ever had so please save yourself the effort and don't support these kind of business practices.

After all this, I performed a google lens search on the product that I wanted and found it $1000 cheaper on home depot and bed bath an beyond under a different name.