Very dissappointing product. Really poor quality. Acrylic glass product valuation at £118 is a joke and a scam. AVOID! There is so much competition around people
If you expect prints to match your photos, don't use these! The colours were not accurate, and they say they were consistent with what I uploaded, they weren't! I use a colour calibrated screen and printer, and their prints didn't come close! They obviously tell you anything rather that admit they have it wrong. They won't get anything from me again!
The website was easy to use. They had some crashing issues but this was mostly because of increased activity. They were running a Groupon special at the time of my use. Everything else was well. The company even sent me a promo code to use for the incovience of dealing with the crashing. Awesome customer service.
I ordered a Mother's Day gift on May 4th and the website guaranteed delivery by Mother's Day, May 12th. It arrived May 16th. The mug was very nice, but don't promise what you can't deliver.
The service was outstanding. The picture arrived earlier than expected so I was favorably impressed. I have not seen the final product as I sent it as a gift to friends living in another state. They raved about it so I am very pleased.
I have been trying to use the two groupons that I purchased and they are not working as the directions state they should. I get an error that states the code is invalid. Very frustrating and not pleased with this company. I typically can use my groupons with ease and I am very disappointed with Picanova and this purchase.
I am delighted with the product. I bought it as a gift, and the person that I gave it to was also delighted. It was delivered in plenty of time for Christmas, unlike another photo gift that I ordered from a different company. I have already reccommended this company to others.
I have ordered several canvases for my home, my parents and even as gifts. The beauty of a picture canvas is a unique art addition to any room.
I happily comply with your request to review picanova.com. Certainly a great experience. Website easy to handle (My order took in total 5 minutes), fast delivery and amazing result. Overall: Perfect!
I am VERY disappointed in this website! I bought a groupon for the canvas 16x20 and went to the site and tried to use it. No matter how many times I tried cropping my picture (which you can't do on their site) it still kept telling me my picture wasn't able to be used for that size and so there for I couldn't use my groupon! I even called them to explain and asked them if I could at least down grade to use it and they told me no. I had to get my money back from groupon.
I HAVE PURCHASED COUPON FROM GROUPON AND TODAY IS THE LAST DAY OF REDEMPTION. NOW IT SAYS COUPON CODE IS NOT VALID. WHAT TO DO. I AM VERY FRUSTRATED NOW. I DONT KNOW WHETHER THEY WILL LISTEN TO ME ON MONDAY AND SOLVE MY PROBLEM OR NOT. REALLY ITS FRUSTRATING.
This is the second canvas I ordered. Both are beautiful! The turnaround time was so fast. I would definitely recommend picanova to my friends!
I recently ordered a Groupon from Picanova.com, when I called to ask if I could pay for my order to get here within 5-6 days they told me they only do STANDARD shipping, even if I wanted to pay an extra $20 for them to ship it to me on time they wouldn't do it. Very frustrating when you need them within a week, hopefully they changed there policy, or they will end up losing customers.
I ordered this through Groupon and am so disgusted! I placed my order on Dec. 9th and haven't received it. No one EVER answers the phone and they don't return emails. What a joke!
Love the canvas prints, great value and their offers are not to be beaten. Delivered to your door in record time. What's not to like
I loved the way the canvases turned out. They got here allot quicker then expected & the detail is amazing. Will definatly share this website with friends.
I have ordered multiple canvas pictures and they all turn out amazing! I couldn't ask for a better quality!
I was a bit unfortunate with my ordering process in the beginning. So it took a bit until I received my canvas. But the result is great. That’s why I respond to your mail and give you (just) 4 Stars.
I attempted to use Picanova to order a couple photo mugs as holiday gifts, after purchasing vouchers for them. I ordered the mugs (after the vouchers initially not working), and paid the difference for shipping. After a few weeks there was no sign of the mugs and, I realized, no order confirmation. I got in contact with Picanova to figure out what had happened.
They charged me for shipping, but sent no order confirmation or shipping confirmation. The shipper also failed to leave a delivery notice and the mugs were eventually sent back. I could chalk all that up to some glitch in the system if vouchers aren't normally used. However, their Customer Service has been completely incompetent. They were unable to find their own order number, were unaware the mugs had been returned to them (after they told me the mugs were returned...), demanded I send photo evidence of destroying the canvases I ordered before getting a refund (?), and repeatedly put in the minimum effort possible to respond, often getting information they already had wrong. After finally agreeing to refund, they sat around on that until I followed up, and are just now claiming that the shipping charges will be returned. We will see. I'm still working on getting my money back for the vouchers.
It was a complex order, which I was fully willing to understand, but they demonstrated they had no interest in understanding what had happened and resolving it, and instead impeded the process (who can't find their own orders, but still charge you?), and attempted to off load everything possible to me or the voucher seller. No integrity or pride in their product. I'll still order photo mugs, but not from Picanova.
This is my 5 th canvas. Always perfect!
So easy! I'd advise anyone interested to try it. Sale prices are awesome. Wonderful company!
Overview
Picanova has a rating of 2.5 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Picanova most frequently mention and business hours. Picanova ranks 67th among Home Decor sites.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members