I am VERY disappointed in this website! I bought a groupon for the canvas 16x20 and went to the site and tried to use it. No matter how many times I tried cropping my picture (which you can't do on their site) it still kept telling me my picture wasn't able to be used for that size and so there for I couldn't use my groupon! I even called them to explain and asked them if I could at least down grade to use it and they told me no. I had to get my money back from groupon.