Have been waiting for two months to get my 400 photos and dvd. Sent email got a nice reply three weeks ago, but no product. Am very concerned I've been scammed. I've used Southtree before, took 2-3 weeks. Never using there service again, I don't care hoe good the Groupon is. There service sucks!
I purchased a coupon for scanning of up to $350 photos. About a month ago, I inquired as to when the scans would be available and received a standard reply No. 23 that the work was in progress. No other info.
Today, I received the scans. The work is amateurish, noisy, extreme contrast. Worst thing is that the photos were scanned at a resolution of 430KB, way too small to correct on any software. Except for this coupon, I have used ScanCafe with excellent, professional results. I'm left with no choice but to send the photos to ScanCafe for rescanning. They are worthless, otherwise.
Just trying to upload photos to make a book. Web site is not working! Only allows one photo on the template. It acts like it us uploading but no pictures appear! No customer service on weekends or evenings.
I bought three vouchers for photobooks, figuring to make a book for each of my kiddos. While the vouchers worked fine, it was not until I'd already expended a great deal of time and energy working on the books that I noticed that you CANNOT use three vouchers at once, meaning you get charged shipping three times - no combined shipping. I live literally the next city over from photobin, and the shipping is $8.00 per book. Add to that the tax (which, of course, is taken from the original amount), and these "free" vouchers I paid for are not so free, after all. Since I added a few pages at $1 each, after purchasing all three of them with the vouchers, I've spent more than it cost me to get the vouchers (all three together) originally. These better be some damn good books!
Please don't get suckered into buying a groupon for Photo Bin! You will not receive your order in the time frame that they tell you, at least double it. Then they will call you to upgrade your purchase, so at least double or triple the price you thought you were paying. You are supposed to access your photos on line, it never happened, 9 months later! They over charged me, I want a refund!
Hi Jean - I'm so sorry for the inconvenience. I just emailed you directly and am posting here just in case you see this first. One of the two orders you purchased was inadvertently not charged at all when it should have been, which led to it being charged at the very end when all services in both orders were completed. We apologize for the delay in collecting that charge. I completely understand your surprise and frustration. This is an unusual situation. We take customer feedback very seriously. Our Customer Service Manager will call you directly today to work with you to make it right. Again, our sincere apologies and thanks for your patience!
Stay away! I purchased an Amazon Local promotion for this company. It was for transferring 6 VHS tapes to DVD. On the website it says it takes "up to 4 to 6 weeks depending on volume" to receive you product back. I have been waiting for 9 weeks now and still have not received my family videos back. When I called the company they were unapologetic to taking so long. They blamed Christmas on why they couldn't get the product returned on time. Even though they never changed the return time on their web site. When I asked for a discount on my order, which I had upgraded so I did have extra money that was paid directly to Photobin, they just said no. They kept saying they never guarantee the turn around time on their website. But they do! As I said before it says UP TO 4 TO 6 WEEKS. They are liars and don't care when you have a complaint. Do not use this company!
June 2014: After learning of my difficulties (see January entry below), Leah from Photobin made sure I received my refund and also helped by using my films as part of a beta group for conversion to DVD. It is nice to deal with an organization takes customer feedback seriously. I am told that several departments at Photobin have worked together to correct the issue with a process for higher level training for phone staff and new hires.
January, 2014: I called to see if they transferred from Super 8 to DVD, was told yes, and then bought an Amazon Local coupon. I had additional tapes, so I also paid Photobin for the additional tapes and shipping. Upon receiving my order, Photobin rejected it. I was told they would credit my Visa for all but the shipping, but they never did.
By the way, Amazon Local gave me a credit immediately.
Hi Susan, I'm so sorry you had this trouble. Did the credit come through on your Visa statement yet? It usually takes 7 to 10 business days. I'm going to message you privately because I need your last name or order number to resolve this for you asap. Also note that in addition to our "accepted video formats" images on our web site, we have added several cross-links to video formats accepted to make it even easier for customers to avoid the trouble you experienced. Thanks for your patience! Talk with you momentarily via private message.
I used this site to scan photos and put on a CD. I felt like all their requirements for how things are packaged and shipped was such a headache I would never use them again. I felt like I was doing the work for them but yet paying premium price.
Hi Eileen,
Thank you for providing us with your opinion about your recent experience with PhotoBin. We take all customer feedback and satisfaction very seriously and we truly appreciate anyone who takes the time to let us know. It sounds like your experience in scanning and converting photos to a disk was frustrating for you, and we apologize for any inconvenience it may have caused you. We are always looking for ways to improve the efficiency of our scanned and digitized products. If there is anything I can do to help after the fact, or if you would like to talk further about this, please do not hesitate to contact me.
Best,
Elizabeth Sutherland
Social Media Customer Relations Manager
elizabeth.sutherland@photobin.com
Sent my slides in beginning of January and received them back on March 20. Quality is terrible. I had been using FotoBridge which does excellent work, but this was an Amazon Deal so I decided to use Photo Bin. Major rip off... do NOT use Photo Bin.
Hi Nicholas, I'm sorry to hear your experience wasn't what you expected. If there was a quality error on our part we will absolutely re-scan your slides. What is your last name (and/or order #)? This info will help us quickly get the details on your specific order. We offer a 100% satisfaction guarantee and want to make this right for you. Look forward to hearing from you!
Sent family slides to convert to DVD... 10 weeks later they sent everything back and said they couldn't do the job... even worse, they didn't credit my card... they gave me a credit to be spent with them... which I will never use since they can' process my slides... I'm out $80.
Hi Patricia, I'm sorry you experienced such a delay only to find out we couldn't scan the slides. We experienced extremely high volumes over the holiday, which is why the issue wasn't discovered and reported right away; however, that delay of information to you is unacceptable. Please accept my apologies. We will be refunding the amount you paid us next week and you should see it on your statement 7 to 10 business days after that. I will message you privately to get your last name and/or order number to resolve the issue. I hope that, if you have the need in the future, you will give us another chance to give you a great experience.
I bought 2 orders on Amazon for 8 videos each to be transferred to DVD which is a total of 16 DVDs at a total cost of $116.00. When I went to the vouchers to get ready to send my videos to be transferred I had to go through a number of web pages to finalize the order. At the end the order stated a total of 8 DVDs for a total of $128.00. During the completion of each page they "offer prices for additional DVDs." that I didn't want which was like a bait and switch since following the various pages was confusing enough. After much frustration in trying to figure out what was wrong, I called Amazon who immediately refunded my $116.00 back to my credit card. After reading all of the complaints I am so glad I cancelled the order as I had early on been concerned about what happens if they lose my videos that cover the last 40-50 years. This company is not worth the risk for the deal pricewise for something so valuable. Amazon is the greatest!
Hello Susan -- I am very sorry for the inconvenience. I emailed you directly and am posting here just in case you see this first. It sounds like you may have been trying to redeem both vouchers on the same order. Unfortunately, our system only allows for a single voucher to be redeemed with each order. You can, however, place two orders and combine them into a single box when shipping them. That being said, I would like to make sure you are able to get your videos converted. Based on your post, it seems that you have already requested a refund from Amazon. I am happy to offer you the same price as Amazon, with complimentary free shipping, if you are still interested in placing your order. Again, I apologize for the confusion, and hope that we can fulfill your needs.
I wish I had read these reviews before I purchased the coupon. I have been trying to put in an order for one month for slide scanning. You can't complete an order until you sign up and agree to their rules. I don't want to sign in to their site and commit to Terms of Service. I just want to purchase what I asked for. I have called their 800 number for days and no one answers the phone. Wasted money.
Hi Geri,
I wanted to follow-up with you publicly as well. First, a huge apology for any frustration you've had in trying to place an order with us. We truly take our customer satisfaction guarantee seriously, and would like to help you in any way we can. If you need assistance, I can personally help you. Please don't hesitate to contact me at my email address (listed below). Thank you for taking the time to give us feedback; we appreciate your business.
Best,
Elizabeth Sutherland
Social Media Customer Relations Manager
elizabeth.sutherland@photobin.com
I recently ordered 8.5x11 inch yearbook style photobooks from Photobin and they are incredible! Their customer service was wonderful and the site is easy to use and uploading photos was a breeze. The books arrived quickly and I love the quality!
Hi Rebecca, So glad you're loving your books! Our books and PhotoMags are great for keeping special times close at hand. Enjoy and have a great weekend!
Originally I gave them 1 star, but I am now updating since they contacted me personally to resolve. They did refund my money, and are also redoing my order at no cost to me. Great customer service. A big thank you to Karin for getting this resolved.
Original Message: So I spent about $100 to get my movies transferred to DVD and my photos on disc. The DVDs I got weren't labeled as mine and I couldn't get them to play in any case (tried 3 different machines). The photos are poor quality and blurry. SAVE YOUR MONEY. I called them and asked for a refund, which they said they would do, and now they haven't. I'm not surprised.
Hi Kristin - I'm so sorry to hear about your experience. I just messaged you privately and am posting here as well in case you see this first. I want to confirm the refund information to be sure you are taken care of -- I see in our system a refund date of 4/21/14, which you should have seen on your statement within 7 to 10 business days, unless your statement arrived just before it was posted. Second, I want to better understand your personal experience so that we can follow up internally on any corrective action needed. Your feedback is important to us and we take it seriously. Thanks for your time, Kristin. You can reach us at cs@photobin.com or at 800-441-3175 (Mon-Fri, 9am-5pm, PT) so we can get this resolved for you.
STAY AWAY FROM THIS SITE IT IS A RIP OFF!
Looking at all the reviews regarding this site, their having money issues, customer service issues, not following through with what they tell the customer I will never order anything from this site and I will tell anyone and everyone I know to stay away from it. Out of 12 reviews there were only 2 that had more than 1 star.
I will NEVER use this site and to think I was just going to get my coupon from Amazon Local, not anymore!
Hi Sharon, I can understand your comment based on the current reviews here. I am responding because we are indeed a legitimate business with thousands and thousands of happy customers. We are also a growing company striving to give every customer an excellent experience. We offer a 100% satisfaction guarantee and take customer feedback seriously. We have only recently learned about SiteJabber, hence the late response. I hope that you will one day be willing to try our services. Thanks for your consideration.
I did their amazon local deal for $39 for a 20x16 inch canvas print. Quality was great and shipping was fast. The shipping was $8.95, but I guess that can't be helped. I later got another email stating they were going to continue their 39 buck canvas print, so if you go with them, call and see if they can honor that deal.
I had some problems getting my books completed by the expiration date using my Photobin.com vouchers I bought from godealgo. It was "operator error" but they were willing to extend my vouchers until I could get the books completed. They provided great customer service! Thanks Photobin!
They lost over 100 historic family photos! They are irreplaceable. They say they have been looking for them for weeks now and nothing! Sooooo sad and angry!
I recently sent nearly 400 photos to be scanned by PhotoBin.com. Unfortunately, they don't inform you that once they scan your photos the only way you can use them (other than to buy products from them) is to click on, save and then move EACH INDIVIDUAL photo to your own photo files. I had sent 400 photos to another excellent site and they were immediatley loaded into my picture files. PhotoBin does send you a disk, but it will only load onto their site. Won't use them again! They frequently offer "deals" on Groupon/Living Social/etc - but BUYER BEWARE!
Terrible site and company. I bought a voucher to have some VHS tapes converted to DVDs and the experience was terrible. The first set of DVDs were sent back mislabeled. The asked me to return the VHS tapes and then waited almost 6 weeks to tell me that the DVDs also needed to be returned. They finally shipped the DVD back, but "forgot" to send me my VHS tapes. They only returned part of my order of DVDs. Custom service was horrible and I will never use them again.
Overview
PhotoBin has a rating of 2 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. PhotoBin ranks 119th among Photo Printing sites.
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Hi Tammy, I'm checking back to be sure you were able to finish your upload and finish your project. If so, terrific! Sorry for the delay. If not, we are here and we'd like to help (call us at 800-441-3175 Mon-Fri 9am-5pm PT). Again, sorry you experienced that issue and look forward to hearing from you either way so we know you're all set.