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PetsmartReviews 545

2.7
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Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 18th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59
New York
8 reviews
18 helpful votes
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Plentys to choose
March 16, 2016

Plenty of products to choose from, price fluctuates but with a large amount of pet products it balances itself out.

Date of experience: March 16, 2016
Texas
5 reviews
11 helpful votes
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Good
March 16, 2016

Petsmart is a bit expensive, but the products are usually pretty good and there is plenty of them

Date of experience: March 16, 2016
Germany
10 reviews
7 helpful votes
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I enjoy coming to the store with my friends and just haveing a blast with the pets there. The staff area also really nice.

Date of experience: March 14, 2016
Ohio
6 reviews
3 helpful votes
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Love store pick up
March 12, 2016

Giving 4 stars only because size options for dog food offered online aren't complete and I often have to just go to store to check.

Date of experience: March 12, 2016
Indiana
6 reviews
2 helpful votes
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Love this place!
March 10, 2016

I went on line and ordered a harness for my Sheltie, and it was promptly ready for me to pick up at the store on my way home from work.

Date of experience: March 10, 2016
Arkansas
1 review
2 helpful votes
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Awful experience at Petsmart Altamonte Florida. Bad attitude of the employees, they didn't honor their own sales and didn't care about what I was saying. And worst corporate customer service, after I sent them an email explaining the behavior of their employees and how they did not respect the sale they called me and offered me to send a can of food, I asked them to, please read my email and they never called me or sent me an email again. Way to go!. Of course I will never come back to any Petsmart again.

Date of experience: March 7, 2016
New York
9 reviews
6 helpful votes
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Love PetSmart. They don't sell pets which is VERY important to me and are very helpful. Excellent, excellent, excellent!

Date of experience: March 1, 2016
Pennsylvania
1 review
0 helpful votes
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Why would Pet Smart sell an aquarium with the starter kit inside with a filter and filter cartridge and not sell the replacement cartridges at the store. When you order online, you now have to pay a shipping charge. The filter cartridge in question is a Rite size-P. The aquarium is a marineland 3 g Nook aquarium kit.

Date of experience: February 25, 2016
3 reviews
14 helpful votes
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Affordable
February 24, 2016

Finally I got my favorite pet on discount. Their rates are very affordable. Thanks for the lovely services.

Date of experience: February 24, 2016
Massachusetts
3 reviews
13 helpful votes
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Top class service
February 19, 2016

I never seen such amazing and quick service like petsmart. They are amazing.

Date of experience: February 19, 2016
Florida
9 reviews
12 helpful votes
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Great stock
February 12, 2016

PetsMart always carry the products I need for by 4-legged babies.

Date of experience: February 12, 2016
Illinois
9 reviews
12 helpful votes
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Need better people
February 12, 2016

Went online and was told my dog's food was out of stock but to try stores. So I go into a store, with the list my vet gave me of the top 5 brands to get. 2 of which are only sold in 50lb bags which I really didn't want to get since my husky is very picky and might not have eaten either one. The other 3 I was told aren't made anymore, which made me feel very stupid, until I went to walmart the next day and found 2 sitting there both in 5lb bags which I bought both. This place is truly PetStupid!

Date of experience: February 12, 2016
Arkansas
20 reviews
48 helpful votes
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Not too bad.
February 9, 2016

They usually have what I am looking for, at a reasonable price. They have an excellent selection of foods. The staff has always been helpful whenever I have had questions. I like their selection of dog clothes for my little toy poodle, too.

Date of experience: February 9, 2016
Canada
32 reviews
32 helpful votes
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How about that? You want to spoil your pet with some treats and they dont eat it. No worries, petsmart accepts returns. The staff are great and you will find every price and everthing at this one shop

Date of experience: February 9, 2016
GB
5 reviews
16 helpful votes
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Delivery always on time
February 3, 2016

Great service items always fast to be sent out and great prices

Date of experience: February 3, 2016
Germany
13 reviews
231 helpful votes
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This is the most inept group of individuals I have ever seen. Don't ever try to return an item with a receipt and the item unopened. I've never seen such awful customer service. Don't shop here!

Date of experience: January 31, 2016
New York
9 reviews
4 helpful votes
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Terrible store
January 27, 2016

I saw a video where they gassed their animals that were sick or unsold. They freeze live rodents. Horrible store.

Date of experience: January 27, 2016
Texas
2 reviews
19 helpful votes
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Good shop
January 25, 2016

Pet smart is good shop for pet purchasing. As I had really good experience over here.

Date of experience: January 25, 2016
Italy
8 reviews
57 helpful votes
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I took my kitten to Petsmart thinking that I'm just going to get her fixed and vaccinated and they diagnosed my kitten leukemia positive which is impossible considering her parents were leukemia negative. They tested her 3 times and pushed me for a 4th time. I decided that moment I need to take her in for a 2nd opinion in a private animal hospital and they tested her as leukemia negative. I feel Petsmart never cared about my kitten's well being and I will never go there for anything again.

Date of experience: January 19, 2016
France
42 reviews
536 helpful votes
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Very disappointing
January 18, 2016

Took dog there (with confirmed appointment) said they were over booked. Asked me to bring him back at 2. I can't do that as I'm handicapped and don't always have assistance. They refused to allow him to just stay until 2 when they could get to him and they canceled appointment completely. Won't ever be back. Terrible customer service.

Date of experience: January 18, 2016

About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!


petsmart.com
Founded in 1987
Phoenix, AZ
+42