Petsmart Reviews Summary
Petsmart has a rating of 2.7 stars from 545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 19th among Pet Supply sites.
We dropped our two Yorkies at the Petsmart hotel for a 5 day stay and picked them up 2 days early. They slept for the next 2 days and wouldn't eat. Not normal behavior for such a spirited breed! Never bringing them back.
They help to donate a lot of proceeds to animal rescues and have the right product you need.The in store customer service is the best I have ever seen.
I bought all I can't find close to me. Good prices and fast delivery.
Hey, kids! Do you want to pay twice or even THREE TIMES the price for the same items you could find absolutely ANYWHERE else?
I didn't really think so. Do I even have to review petsmart? I'm pretty sure it's only their in store services and sheer size (which some patrons view as more selection) that keep them open. I go there for dog grooming, but pass on their food, litter, and anything else I could buy at another store for less than half the price.
What kills me is that they used to be a discount pet supply store. Like a walmart for pet stuff. What happened to you, petsmart?
You need to go to Pet Smart and adopt a cat. There is a lonely cat out there that needs you to adopt them.
My dog is like a baby for me. I am glad that here I can find a lot of stuff to entertain him with!
Finally I got my desired cat today and i bought this cat from PetSmart.com. This guys deserve 10/10.
They are the best by far. Never buy online because Jazz loves going in and picking out a new toy. Don't ever change Pet Smart we love u.!
Pretty solid pet grooming service. I bring my little fluffy dog through here for grooming a couple of times a month. Always a pleasure.
Pretty decent pet supplies and grooming here. The prices could be cheaper, but the quality makes up for it.
The other store is not as clean or organized, Petsmart is clean organized and staff is always helpful.
I walked into Minnesota petsmart was by the fish area for awhile now one is here like what the hell either they need more workers or more work on their customer service skills because they lack that very very much probably the last place I'm coming to ever
Great place to find pet supplies. Reasonably priced and a large selections.
I ordered 2 high tech pet RX-10 transceiver bark collars from petsmart.com. What I received were 2 DEAD bark collars with no way to charge them because they didn't come with chargers. They also didn't come with instructions or separate electrodes for smaller dogs. When I called customer service, they informed me that the Chargers are sold separately. But they don't sell them separately, I would have to buy the whole fence system which is $329. High tech pet is a scam and Petsmart is no better by peddling their worthless product. Not to mention the whole bait and switch part. STAY AWAY! STAY FAR AWAY from BOTH
I buy everything for my cutie cat from here... yes I know I overpay for some stuff but my can loves it
Our petsmart experience was the worst! High prices, rude cash register dude, and no help! I recommend Soldan's, where the employees help you, care about you and your pet, know their inventory, and are happy you came. We will never set foot in a petsmart, not for ANY reason!
They are a step up from their competitor which doesnt even bother to remove the bodies from the tanks or cages. They are still expensive and I dont buy anything other than food from them. All other stuff like toys etc i get online.
About the business
Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members