website thubmnail of Petsmart

PetsmartReviews 545

2.7
How would you rate Petsmart?
grey star
grey star
grey star
grey star
grey star

Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 19th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59
Canada
20 reviews
8 helpful votes
Follow Laura l.
Unfollow Laura l.
Send Message
Share Review
Report Review

Thanks
July 12, 2016

Thanks for being awesome having great prices and amazing staff

Date of experience: July 12, 2016
Australia
5 reviews
3 helpful votes
Follow Louis V.
Unfollow Louis V.
Send Message
Share Review
Report Review

Smells funny but
June 28, 2016

Smells funny but I get to pet the ferrets without having to own one.
Good selection of product for my dog and he loves their cookie bar.

Date of experience: June 28, 2016
Texas
13 reviews
32 helpful votes
Follow Margo A.
Unfollow Margo A.
Send Message
Share Review
Report Review

If I compare petco to petsmart,,, theres no comparison. I think the variety of petsmart is surperior by far and in the brick and mortar stores their staff tends to be a lot more knowledgeable

I have also used their online services for merchandise. They are comparable to petco,

Date of experience: June 25, 2016
Germany
3 reviews
6 helpful votes
Follow Fred S.
Unfollow Fred S.
Send Message
Share Review
Report Review

My pet loves it
June 23, 2016

My little friend loves it and I take him there for his grooming...

Date of experience: June 23, 2016
California
3 reviews
4 helpful votes
Follow sharon s.
Unfollow sharon s.
Send Message
Share Review
Report Review

Cool store!
June 17, 2016

Very helpful employees. Big selection of over all products..., thank you... I also like that my dog can come in store and socialize with other dogs.

Date of experience: June 17, 2016
Kenya
5 reviews
10 helpful votes
Follow Jane F.
Unfollow Jane F.
Send Message
Share Review
Report Review

Love how they have a wide variety not just of products but of services as well.
Hard not to find what you're looking for

Date of experience: June 5, 2016
Arizona
10 reviews
1 helpful vote
Follow Jim L.
Unfollow Jim L.
Send Message
Share Review
Report Review

Pet food
June 2, 2016

Great prices and selection of pet food. I get dog food there and the price for a 50lb bag is better than I can get elsewhere.

Date of experience: June 2, 2016
Minnesota
13 reviews
32 helpful votes
Follow Abby C.
Unfollow Abby C.
Send Message
Share Review
Report Review

Pet Palace
June 2, 2016

It is a great place to get all you need for your beloved pet. Or friends pet!

Date of experience: June 2, 2016
Texas
2 reviews
0 helpful votes
Follow Rhonda W.
Unfollow Rhonda W.
Send Message
Share Review
Report Review

The Best
May 29, 2016

I've always had a great experience shopping at Petsmart. The people are quite helpful and they know what they're talking about.

Date of experience: May 29, 2016
Nevada
3 reviews
2 helpful votes
Follow carlie s.
Unfollow carlie s.
Send Message
Share Review
Report Review

Nice products, nice prices, many stores and service is nice as well. Is not as famous as petco but really close. Me and my dogs love shopping there.

Date of experience: May 24, 2016
Pennsylvania
31 reviews
27 helpful votes
Follow Roberto M.
Unfollow Roberto M.
Send Message
Share Review
Report Review

Good product selection, but very high prices. PetSmart wants to operate with high margins and make the consumer carry the burden of paying for inefficient operating costs.

Date of experience: May 23, 2016
Oregon
3 reviews
24 helpful votes
Follow Samuel P.
Unfollow Samuel P.
Send Message
Share Review
Report Review

I was trying to find the right food for my pet and bought a couple of their high end foods. My puppy did not do good with one after using half the bag. I returned the remaining food and got a full cash refund! No hassle guarantee!

Date of experience: May 20, 2016
Oregon
5 reviews
0 helpful votes
Follow Francine R.
Unfollow Francine R.
Send Message
Share Review
Report Review

Candy
May 18, 2016

Candy had surgery last week and she is doing great. The people there are so very kind and know what they are doing. I have a wellness plan with them which fits my budget

Date of experience: May 16, 2016
AE
4 reviews
3 helpful votes
Follow Julie W.
Unfollow Julie W.
Send Message
Share Review
Report Review

Love em
May 14, 2016

Not only are they extremely helpful (Mississauga) but we love the fact Petsmart has things like adoption weeks as well, this tells us not only that they care but that the money we spend there isn't just going to profits but rather it goes to good causes as well!
Keep up the great work Petsmart and we promise to keep being customers :)

Date of experience: May 13, 2016
Texas
7 reviews
1 helpful vote
Follow Amy O.
Unfollow Amy O.
Send Message
Share Review
Report Review

Love petsmart
May 12, 2016

Awesome store they carry everything you could need for a large variety of animals. They also carry adoptions in store. Such as snakes, lizards, frogs, mice, hamsters, gerbils, birds, fish, cats and several other aminals. You can purchase your animal and all the thungs you need to take care of it all in one store.

Date of experience: May 11, 2016
Canada
5 reviews
5 helpful votes
Follow Sean C.
Unfollow Sean C.
Send Message
Share Review
Report Review

No Morals
May 2, 2016

This company knowingly sells pet food that literally kills animals. I have had one cat die, and the cause was a blockage of food in his intestines.

Date of experience: May 2, 2016
Oregon
13 reviews
15 helpful votes
Follow Mary R.
Unfollow Mary R.
Send Message
Share Review
Report Review

Expensive prices
May 2, 2016

Very helpful customer service! Many times, You can find the same products at walmart (doggie treats and doggie collars, leashes, etc) for much cheaper! PetSmart can be very expensive.

Date of experience: May 2, 2016
California
39 reviews
20 helpful votes
Follow Ananya G.
Unfollow Ananya G.
Send Message
Share Review
Report Review

Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
Washington
10 reviews
3 helpful votes
Follow Dustin J.
Unfollow Dustin J.
Send Message
Share Review
Report Review

Great service
April 21, 2016

Recently my St. Bernard needed major surgery and needed a big collar. Like most dogs he hates them he can be stubborn, so he will bang his head on the wall until it breaks. These guys came up with a semi-ridgid cloth collar. It was solid enough that it kept him from licking the wound and loose enough that he couldn't break it.

Date of experience: April 21, 2016
Texas
1 review
0 helpful votes
Follow bonnie k.
Unfollow bonnie k.
Send Message
Share Review
Report Review

Great workers
April 22, 2016

I recently visited petsmart to purchase some crickets for my sons reptiles.the worker back there where they were at stopped what she was doing and cut open a shipped box of crickets just for me because the selves were empty. She was very kind in getting just the right size crickets and the amount of crickets I needed and she also knew the exact price on them.

Date of experience: April 21, 2016

About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!


petsmart.com
Founded in 1987
Phoenix, AZ
+42