I am only giving a one star because there is no negative option. When I went with AFC a year ago, I was told they work with many companies/technicians in my area. I was also told they follow up quickly and resolve issues. All of this I found to be total lies with the very first time I had to use them. After having service for year, I finally just now needed to use them as my dryer stopped working. They said they could find one tech in the entire state who works with them and they couldn't come for a week. That is simply not acceptable. Now I have to do their job to find someone. I should be paying them for my time. They are so horrible. STAY AWAY!