PetMountain

Ordered 1600 Four Paws WEE WEE pads and they were shipped in two orders. I place the order on 3/12/19. The first order came, 4 boxes of 200 each taped together with no protection and all came on 03/20 destroyed. Pet Mountain sent FedEx on 3/21 to pickup packages and returned them to Pet Mountain. Friday 3/22 FedEx came with the other 800 shipped the same crappy way destroyed again. I refused to take delivery and FedEx had me sign a refusal due to damage which Pet Mountain could see right away in their system because Nick the Rep told me so. They total bill was $370.16. I waited till 3/28/19 to receive a $185.08 credit back to my card. I still am missing $185.06 and again this is for merchandise they screwed up I have not had since the 3/21 and 2/22. Nothing ever of their merchandise was at my residence. They are terrible and just using my money. I am disputing the charge with my credit card company now! This is the third time their shipping was crap and I will never buy from them again!

The best price I can find anywhere for my cat's food. Shipped quickly and order was accurate. I I plan to order again.

This Co is the only one I Would do business with tried Pet Co online once WHAT A JOKE Orded a parrot stand that said it was in stock after a week when I tried to check in the status it was still processing but was all ready taken out of my checking account. It took me 4 days to get in touch with Pet Co.! When I did they told me it had to be manufactured REALLY! So I asked for a refund it took 2 weeks after 8 calls for them to refund my money. DO NOT ORDER FROM PET CO. PET MOUNTAIN IS MORE RELIABLE AND HONEST... KrisAnn

Horrendous customer service experience! I purchased a Co2 system through petmountain.com and the unit I received was defective. I contacted them to inquire about how I can go about getting a replacement/refund and they essentially refused to hear/help me out. Instead they insisted on me contacting the manufacturer of the product to try and troubleshoot with them. I refused because I didn' t want to waste my time on the phone trying to trouble shoot on a product that I knew was defective... I figured they should be the ones to do that, not me. Especially since I had just purchased the product like 10 days ago and was well within their 60-day guarantee. They finally budged and sent me a prepaid return shipping label... ONLY AFTER I FILED A CLAIM/CHARGE BACK WITH MY CREDIT CARD COMPANY. What a hassle! I will never do business with this company again. Stick with no hassle companies such as Drsfostersmith.com and Petsolutions.com. Even my experiences with Petco.com and Petsmart.com were far superior to my experience (In all aspects. I. e. Costs, shipping time, customer service, etc) with Petmountain.com. Avoid at all costs!