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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Inc. Reviews Summary
Perpay Inc. has a rating of 4.6 stars from 2,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, direct deposit and credit score. Perpay Inc. ranks 7th among Discount Shopping sites.
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I have been trying for hours and several emails later I still have not received a response from someone who can assist me with speaking to a customer service representative about my issue. I have vision issues and it's frustrating and very difficult for me to communicate via email or text please consider that not everyone wants to be typing out their issues I am personally offended that a company would make it this difficult for those customers who don't have email access all day
Had a package lost or stolen then I had to send photos of my aprment and door number then file a police report to be told sorry we ran out of ps5's
We understand how disappointing it must have been to deal with a lost package, and we appreciate your patience through the investigation process. While we do our best to secure replacements, high-demand items like the PS5 can sell out quickly. If you’d like to discuss available options, our support team is here to help—please reach out at hello@perpay.com.
Great Quality, Fast shipping... usually, It sucks that it's kind of lie starting over during each purchase. Last purchase I am not happy about at all so far. I've been placing order for about 3 weeks now and it just went through. I have spent a good amount of money already for a fairly new customer so I don't feel as though I should have to re- connect my bank account, or wait until pay day for my order to ship. I should already have my payment registered. I've been at the same job for over 3 years now, same bank account. Also, I've been paying over my amount for my orders so I should be trusted to ship now and pay later or pay with a debit or credit card and continue with paycheck.
All for nothing I repeatedly tried different formats of my proof of income and connected direct deposit and linked my bank account and kept getting the same message only to be asked for my review after my "kind words"
We understand your frustration and appreciate you sharing your experience. Our goal is to make the process as smooth as possible. If you’d like to follow up, please reach out to us at hello@perpay.com, and we’d be happy to help!
I love this company! I have used Perpay for 2 years. This is how I am able to buy my 4 kids and husband the Christmas & Birthday presents they deserve - instead of them being penalized for my bad credit. Amazing service for people working on rebuilding their credit! And because the amount of t owed comes straight from my employer to Perpay by direct deposit, I never miss a payment and I am able to keep expanding my credit with them! I love it?
It also
I love this app! It's so convenient and easy to purchase things I want
I've been with Perpay almost 2 years and I have been able to get things I've been wanting with great payment options. Delivery of the goods I order is usually fast and smooth. Also, customer service has greatly improved since I joined. Quality option and a nice variety to choose from. I noticed that Perpay keeps adding different items and I'd love to see even more options. Being able to make payments and sometimes get the product shipped before a payment is direct deposited is wonderful. Of course you have to have a good payment history with them to get an item before the next direct deposit hits. Make sure that you have enough being deposited to your account so that you wont have to update the amount you have deposit before your item(s) ships. Overall, I really don't have any complaints so far.
How in the world does a business not have a working phone number? Email only, which by the way they will take ALL DAY to respond. They never fully answer or resolve anything. I ordered a handbag which was past the 3-5 days for shipping so i asked for it to be cancelled NO JOKE, I literally had to email about 20 times for them to cancel the order. I have ordered several things….no issue then all of a sudden I have had issues getting my most recent order. Same crap, blaming the distribution company for shipping issues. It's always "we will reach out to our distributor and get back to you WHICH NEVER HAPPENS. No updates Unless you email THEM a million times I decided to give them another chance, placed another order that was supposed to ship in 3-5 days … guess what it's past the shipping time yet again. WHERE IS MY ORDER PERPAY? At this point you all have a few days to get my order out because I will be taking legal action. You have received two direct deposits from me and STILL HAVE NOT shipped my purchase. Can't you see all these NEGATIVE reviews? You all should be ashamed of your terrible customer service. Do better.
I love perpay. I was able to get so many things with small monthly payments
I am very upset my item was scanned delivered on May 4 according to tracking by a person named Carl and it has not been located.
We are sorry to hear about this! I can see that you have been in contact with a member of our team and they are currently in contact with our Distribution Partners regarding this order. We appreciate your patience and will be sure to update you as soon as we hear back from them.
My card was declined when I attempted to purchase something off of TikTok. I normally don't have any trouble purchasing things off of there as I have before. So I reached out and my issue was resolved in literally about 10 minutes or less. Super satisfied I must say!
Missing 1 item from order only received 2 out of 3 hopefully it's on its way I. A different delivery
Had an issue with a negative balance and they were able to help me out with it
The customer service representative was very polite very knowledgeable very understanding overall I'm satisfied with answers he gave me
They did not help me at all and it took completely to long for them to respond
We are sorry to hear about the delay you have experienced. It looks like we have encountered an error when contacting you, as the email on your Perpay account is undeliverable. Please feel free to create another account with a different email address and reach out at hello@perpay.com through your new email so we can help you get your account set up.
From start to finish it has been smooth sailing. I enjoy this service immensely and it is so convenient and affordable.
I recommend the chat room to all customers fast and way less than 3 minutes I needed my card activated was having problems on the app and instead of calling I did the chat room with an agent and it was fast and easy process
Support through chat was fast, very easy, and didn't take long. I'm appreciative of this service being available. My only issue is that I wish there was a way to track when you receive my first direct deposit and I also wish the credit card could be expedited because I'm financing an upcoming expense and was hoping to have the card sooner rather than later.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear about the delays you experienced and understand how frustrating that can be. I can see that a Team member has gotten back to you with an update on your order. If you have any further questions or concerns please feel free to respond to our last message so we can assist you.