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PerfectMemorials
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PerfectMemorials

perfectmemorials.com
New Jersey
1 review
0 helpful votes
Follow Heidi C.
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DISAPPOINTED AF!
March 4, 2025

Ordered a cremation heart for $1,200.00! No email they were closing! But yet 3 weeks ago was told I would have my order by March 17. Was looking forward to putting my mom's ashes in the charm. I ordered from them before with no issues. So angry and disappointed l! No way to contact anyone! But on etsy it says they are taking a break! SMFH! JUST WANT MY MONEY BACK SO I CAN ORDER ELSEWHERE!

Date of experience: March 4, 2025
Michigan
2 reviews
1 helpful vote
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I made several changes. The employees were so good to work with. Everything turned out just awesome. At the end of our communication they also expressed their condolences. If I need this service again I won't go to anyone else.

Date of experience: June 22, 2023
Perfect M. PerfectMemorials Rep
over a year old

Hi Ellen, Thank you for your kind words in this review. Our hearts go out to you during this difficult time. Should you need any further assistance, please let us know! We are thankful we could help preserve the memory of your loved one. – The Perfect Memorials Team

Washington
1 review
0 helpful votes
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Father's Urn (Skull and Rose Dagger)
May 16, 2023

After unexpectedly losing my father, I had to pick out an Urn and came across this Skull and Rose Dagger urn which I know he would have liked very much. It shipped quickly and arrived in time for when it was needed. The engraving on it is very well done and I want to thank you for the effort in taking care of my dad's urn! Thank you so much!

Date of experience: May 16, 2023
Perfect M. PerfectMemorials Rep
over a year old

Hi Stephanie! Our hearts go out to you after the loss of your father. We are comforted to know the urn will provide the ability to preserve his memory. It was an honor to assist you and create something special for your dad. Should you need any further assistance, please let us know – The Perfect Memorials Team

Pennsylvania
1 review
0 helpful votes
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This is the third urn I purchased for beloved cats who passed over. The artwork is beautiful, the care put into the overall product is so apparent. Every purchase was so carefully packed there was no danger of damage in shipping. I cannot recommend this company highly enough.

Date of experience: May 2, 2023
Perfect M. PerfectMemorials Rep
over a year old

Hi Joanne, we’re honored you continue to choose us to provide excellent service that meets any needs you may have. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. – The Perfect Memorials Team

New York
1 review
0 helpful votes
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Great Company
August 1, 2023

Perfect Memorials made this process easy while our family was going through a tragedy. I emailed PM with a question and received a response very quickly. I would highly recommend this company. Thank you for making this easy for our family. It means more than you know. And the urn is absolutely beautiful!

Date of experience: July 31, 2023
Texas
1 review
0 helpful votes
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We purchased the urn for a close loved one recently, it was a hard time to say the least. Perfect Memorials product list had a lot of variety which made the decision a little overwhelming due to all of the beautiful products. We wound up choosing the Large Serene Angel Urn on a Sunday, and it was delivered in four days. The Urn is beautiful, and all the family was extremely pleased with the quality and design. The craftmanship is simply stunning and it a great memorial for a great loved one. Thank You Perfect Memorials for great service at one of the roughest times of our life, rating is five stars, I would give then 100 if I could.

Date of experience: December 11, 2023
New Jersey
1 review
0 helpful votes
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After my mom passed I wanted the perfect cremation urn and found Perfect Memorials online.
I was truly blessed to locate exactly what I was looking for because rosewood was her favorite. Plus I wanted to add an inscription created by my sister, brother and I. I was also able to have a choice of fonts.
Once I ordered, it took less than a week to receive it and it arrived sooner than I expected.
Perfect Memorials satisfied all of my expectations and I highly recommend them.

Date of experience: April 12, 2024
Indiana
1 review
0 helpful votes
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We ordered a memorial plate for our beagles urn. It was so beautiful and fit perfectly. The price was great, outstanding quality and arrived in just two days! We couldn't be happier with the transaction. We will definitely order from this company again.

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Ordered urn, once received found that they advertised the wrong size. Had to find something else but was limited to only a few choices. Had to settle with something we else. Once received, the original inside black bag we ordered was not included. Very disappointed!

Date of experience: April 21, 2023
New Hampshire
1 review
0 helpful votes
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We didn't really know what to expect with a "biodegradable urn" but it is beautiful and nice enough to display at the Celebration of life for my Dad. The website was easy to negotiate and the shipping was very quick. I had made a phone call to customer service to ask about the timing to be sure we would have it on time and it arrived even ealier than we first expected and the customer service person was very nice and helpful. A very nice company. They do sell on Amazon as well but I opted to go directly thru the company itself. Thankyou Perfect Memorials...

Date of experience: January 16, 2024
California
1 review
0 helpful votes
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I recently purchased the black leather bracelet with the compartment for Mojo's ashes. The craftsmanship is excellent. It's a beautiful piece.
The engraving with her name and date is very elegant. The price was very reasonable and customer service is outstanding.
A+ all the way around.

Date of experience: April 17, 2024
Washington
1 review
0 helpful votes
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Beautiful pieces!
July 11, 2023

In 2020 I ordered a Bronze Air Force Urn as well as 2 matching dog tags for my Dad. All 3 items were Beautiful. I recently ordered the Pastel Urn for my Daughter. I wasn't disappointed! Absolutely Beautiful & Great Quality!

Date of experience: July 11, 2023
Perfect M. PerfectMemorials Rep
over a year old

Dear Sharon, thanks for leaving us such a wonderful review and sharing a photo of your final product! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. – The Perfect Memorials Team

Massachusetts
1 review
0 helpful votes
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Over all pretty good.
October 2, 2020

Charm came out nice. Customer service was good. The chain seems cheap, however. I paid extra for the best quality one provided, but part of it broke in less than a week. Luckily I was able to fix it for my mom, but I'm unsure how long it'll last. I'm afraid it's gonna break and she'll lose her charms.

Date of experience: October 1, 2020
Perfect M. PerfectMemorials Rep
over a year old

Clarissa, thank you for your order and your feedback with photos. We are very sorry to hear that the chain broke in such a short time. We have gone ahead and refunded you for the upgraded chain and the refund will go back to the payment method you originally used on your order. If there should be any other issues with the chain in the future please do not hesitate to contact us for a replacement. We can be reached at 1-800-979-8767. Thank you.

Nevada
1 review
0 helpful votes
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JUST PERFECT!
April 7, 2020

Surprised my husband with this for his mother's birthday. A new urn for her to rest peacefully. Thank you! Definitely satisfied!
Also great customer service with quick response time. I would absolutely recommend.

Date of experience: April 6, 2020
Virginia
1 review
0 helpful votes
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Fast Fix
April 23, 2021

I got two nice brass plates from Perfect Memorials, but one was badly cut, in that the corners were not symmetrical. When I sent them a photo, they fixed it and sent a replacement overnight. Very, very good customer service, and gives me confidence to order there again.

Date of experience: April 23, 2021
Illinois
2 reviews
0 helpful votes
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Mom's Urn is beautiful
January 17, 2021

This Urn was perfect for my mother in law. The color match her personality and put my husband spirit at ease. We have peace knowing that mom is out of her box and into her final resting place. I can nor thank them enough for getting it right the first try.

Date of experience: January 15, 2021
Florida
1 review
0 helpful votes
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My husband & I lost our 2 best friends about a year apart. The loss just seems to linger so I thought keeping their ashes closer would be helpful for my husband. Harley & Teddy loved riding in the car so now they ride shot gun with him from the rear view mirror. THE QUALITY WAS A HUGE SURPRISE! The weight and quality of the 2 charms are AMAZING! It was such a touching gift that we will enjoy forever.

Date of experience: September 24, 2023
New York
1 review
0 helpful votes
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Added to my comfort
June 28, 2020

I was, and still am, in pain over the loss of my beloved dog. Having this beautiful, well made urn in my home when her ashes arrived was a great comfort. The picture and name came out perfect. I have had many people comment on how nice it is.

Date of experience: June 28, 2020
Colorado
1 review
0 helpful votes
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Beautiful product (the shipping... meh)
August 16, 2021

Everything came out perfectly! Everyone said my mother's urn was just her style. It was very beautiful and ornate. It turned out to be gorgeous. My mom would have been thrilled with the purchase. (Looking back, they had a keepsake smaller replica. I should have purchased it.)
Customer service was to notch as well. They were very caring and compassionate. They answered my millions of questions.
The only issue I had was the delivery, but that was not Perfect Memorial's problem. Our postal service does not know how to read an address. Fortunately, I received it.

Date of experience: August 15, 2021
Wisconsin
1 review
0 helpful votes
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Grateful!
January 6, 2021

After losing my best friend of 15 1/2 years, Cash, my Golden Retriever, I am forever grateful for their kind words, uplifting sympathy and outstanding customer service! After experiencing my first pet loss three years ago, they again, made the worst loss in my life, a little more bearable with their beautiful memorials of my fur babies!

Date of experience: January 5, 2021

Overview

PerfectMemorials has a rating of 3.5 stars from 482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home and timely manner. PerfectMemorials ranks 20th among Funeral sites.

service
91
value
100
shipping
99
returns
22
quality
98
This company does not typically respond to reviews
+204