CasketSite.com

I ordered a casket $1590 I gave them a credit card and they charge me over $1800. When I called and told them to start the deliver they sent me another bill for $2975 plus taxes and fees. The price almost doubled. I called and told Todd the add said free nationwide delivery* I finally found out what * ment stay away from these people.

Please beware! The prices seem great however the day of my moms funeral they could not deliver the casket. A simple e mail was sent horrible. The gentleman Todd while he did refund my money thought it was a joke. Then dropped the FBOMB at me a few times! How wonderful! On one of the worst days of my life this is what I got to deal with! STAY AWAY!

Luckily my credit card company called me with a fraud alert. For my $1090 order they tried charging me $2455.

Casket we ordered was a Myra Maple. We expressed concern it was available via phone conversation. We were assured it was available and placed our order. Casket = 2990. They were unable to provide shipping and additional costs at time of order. Additional costs = 585+225+385+145+75+250+275+90+ 4% fees + local tax + 2%= $2910
TOTAL OF $5990
The casket we received was not maple, and did not have a pink interior. They were unable to provide details (model)of the casket I received. To be clear, their contract states they can substitute. No reason to expect what you order of pay for. Documents show it was shipped from BMX Imports in Dallas... (imports is concerning).

These people should be ashamed of themselves and be put out of business. They prey on people at the most vulnerable time and add on charges that were not on the original order. I can't believe they are still in business.

Predators praying on people sorrow!
Scam artists!
I ordered casket for $990. They told me that shipping cost will be about $300 by air plus about $150 local delivery.
At the day of delivery nothing showed up. They refused to provide tracking and tried to charge me additional $1200.
Instead of $1400 estimated total somehow charges became $2180.
They send you small print after the fact.
When I requested for order to be canceled they stated that I will be charged cancelation fee plus restocking fee plus bunch of other fees, equaling to almost $1000.
So pretty much, they never shipped the order and charged me $1000 for cancelation.
I disputed the charge and will be making complaint with attorney general, because it appears to be that this is the scam that they are running. Good people trust them that what they tell you in the phone is true, however expect to pay 125% more if the quoted price.
The order might never arrive, and if you cancel it then they will charge about $1000 and You'll get 0 product and bunch of headaches.
Dishonorable Scam artists!
Make complaints wuth attorney general, make reviews, and sue them in small claims if you were cheated.

Beautiful well designed website appearing to provide professional service but their business plan is just the basic con job. I am normally a knowledgeable consumer but I believe everything about their site and their sale tactics are designed to lure you at a time you are most vulnerable. These people are unscrupulous pond scum.

The $1090 casket I purchased billed for $2750 - all additional charges for freight and delivery that were never mentioned at time of sale or in their confirmation email.

Kenton Hardwood Casket (half couch) $1090 with $385 airfare delivery and $275 air tray (shipping cont.) with $245 courier service from airport with $125 second delivery personnel and $145 packaging and $75 un-packaging casket for delivery with a $90 casket key plus tax-$215.06 & processing-$105.80 equals $2750. 86

Their site has a banner stating Free delivery and they never mention anything to cause you to think otherwise. Yes, I was naive, yes I should have questioned it further prior to giving my credit card information but their business plan is clearly based on taking advantage of people who are most vulnerable. I was buying a casket for immediate use and did not spend the time researching the company as I normally would for an internet purchase. I'm sure they know that and probably is the backbone of their entire business plan. I have to say I was lucky as I've read other reviewers that did not even receive their overpriced and paid purchase.

I have spent some time researching now and find that their company is linked to a Non profit funeral advice site and I believe are also selling under other casket sale websites. They are the true vultures of the funeral industry!

I ordered a casket on November 30 and requested to deliver on Dec 10- Dec 12. The customer service told me that they would send me a Email in one or two days. I got a Email until Dec 5 and charged me $2048. 99. The casket price is $990.
Casket Delivery: Casket $990 with$385 standard delivery and$125 second delivery personnel and $145 packing casket with $75 un-packing or casket for delivery and a$90 casket key equals $1810 plus tax & processing, total $2048. 99
I called to cancel the order on Dec 6. They reply that if any casket order is canceled you will be subject to a 35% restocking fee and return shipping charges when applicable.
They try to robber customers left and right.

We experienced the same things that others have said that have been negative. I called the company and the whole experience of trying to talk to a sales person was a joke. I had to leave my contact information with them every time I called. Then they tried to use a scare tactic on me with buying from other websites. When I took the bait, I had a long ordeal trying to get a sales person on the phone. First they take down your information, the name of the deceased, the funeral home to deliver the casket to. I asked to speak to a sales person about the difference between two caskets we were considering. I then was transferred to the billing department where they wanted all my payment information. I expressed my confusion why I was needing to give this information yet, as I had not decided to buy from them yet. Then they had a sales person call me (Todd) and he was not even knowledgeable about the differences between the caskets we were considering. It gets worse, if you can believe it! Todd said that he would put us down for one of the caskets and suggested we go to Google to look at images and that an invoice would be sent to my email address. The document they sent me was unbelievable! The first page that had my information and the deceased information on it was in the largest print possible (32 - 40 font size) and then the contract we had to sign (font size was at maximum size 5). There was no way to print off the contract or enlarge the print in the format they sent it in. Finally, when I was able to print off the contract it stated the following at the very bottom of the page (font size 5 or less): "Shipping fee estimates: Woodhaven Pecan Casket (half couch) $2640 and $345 air delivery with $275 air tray (shipping cont.) and $240 courier service from the airport with second delivery personnel and $145 packaging with $75 un-packaging casket for delivery and a $90 casket key plus tax - $320.04 & processing $165.20 equals $4295. 24" Do not purchase from this company and take the time to research any online funeral supply stores.

(1) We were happy with the cost of the casket we ordered recently and the prices were very competitive. However, the delivery service was very poor. The service rep or possibly the owner (casketsite.com owner Todd Bacinich) told us we would be notified prior to the delivery so pictures can be taken of the delivery when we ordered the casket initially.

(2) Several phone numbers were provided to Todd so proper notifications can be made prior to the delivery. However, the actual delivery occurred without any prior/post notification nor communication, therefore pictures taken and inspection of the casket could NOT be achieved.

(3) Todd instead of apologizing for the mishap, blamed us on providing too many phone numbers :( He clearly understood what those numbers were for when provided to him initially. A little thing called better customers' service could have been used for a better result in a very difficult and stressful time!

(4) Overall, prices were good but Todd's services could be better.

This was the response I got from them
When I canceled.
Yea thanks for calling everyday and then when we get your order set you cancel your order. Not the type of customer we want. Hope you have success on finding a 20ga casket at the prices we sell to the public for.

I ordered the casket April 4. My mom died April 16. Still hadn't gotten it they promise an overnight delivery. You called them ask them they promise it for the next day you never get it. They shift the blame to you when you don't get it and you cancel. Not very honest people I have talked to other casket companies and they say they're notorious for this and for overcharging double charging people. So please do not order from these people.

They only give you a rating of 1 to 5 to choose from, but I would give them a -5