• Publishers Clearing House (PCH)

Publishers Clearing House (PCH)

Is this your business?

Overview

Publishers Clearing House (PCH) has a rating of 2.0 stars from 610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Publishers Clearing House (PCH) most frequently mention clearing house, customer service, and gift card problems. Publishers Clearing House (PCH) ranks 16th among Sweepstakes sites.

  • Service
    74
  • Value
    74
  • Shipping
    67
  • Returns
    55
  • Quality
    76
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
1
Negative
12
50
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I wanted to return the last item but was unable to contact anyone customer service, again NOT WORTH IT!
How would you rate Publishers Clearing House (PCH)?
Top Positive Review

“My point of given young a chance at prize out of poor forgotten county's in America”

O$#*! D.
8/31/23

No one ever win black and young someone who could really make a difference with the founding like build safe havens for homeless in my home town or make a way for battered woman if I had a chance at pch I'd make it actually worth given the prize to a young driven to change our world and less fortunate world sum our system yet failing to accomplish after all their rules and restrictions to resources no homeless want to even get the help of the broken system if it ain't rules it's limits and hold backs

Top Critical Review

“Review”

Luke S.
2/23/24

I been with pch for a while and claiming my stuff until i had a question i called customer service got hung up on. Then called again the lady side step my question im dislike customer service not very friendly i m trying to figure out about the lotto i hit all the numbers but they wont tell me nothing there there starting be scandlist

Reviews (610)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user lukestaiger78
2 reviews
0 helpful votes
February 23rd, 2024

I been with pch for a while and claiming my stuff until i had a question i called customer service got hung up on. Then called again the lady side step my question im dislike customer service not very friendly i m trying to figure out about the lotto i hit all the numbers but they wont tell me nothing there there starting be scandlist

Service
Value
Shipping
Returns
Quality
Thumbnail of user harrmanjeanann
1 review
4 helpful votes
December 1st, 2023

My mom is elderly and has been playing for 5 years now, she has a spare bedroom with all the stuff she has bought covering the whole bed. She keeps saying they'll be here any day now and she's on her phone constantly playing all the games. She just lost her house because she was expecting pch to come any day, she was behind on her property tax and had such faith in pch... it was ridiculous! Well they never came and her house I grew up in is gone.
It should be against the law to do this to people.

Thumbnail of user angelicl3
1 review
4 helpful votes
February 13th, 2023

I would like to see more often PCH giving a million dollar prize to someone in their 40s living in a $30,000 home. Instead of only upper middle class people. That makes me think the game is rigged much like the state lotteries. Always filtering the money to the upper class. Some people who only live on $12,000 a year should be winners at sometime.

Products used:
Flashlight

Service
Value
Shipping
Returns
Quality
Thumbnail of user ohshitdareal48
1 review
1 helpful vote
August 31st, 2023

No one ever win black and young someone who could really make a difference with the founding like build safe havens for homeless in my home town or make a way for battered woman if I had a chance at pch I'd make it actually worth given the prize to a young driven to change our world and less fortunate world sum our system yet failing to accomplish after all their rules and restrictions to resources no homeless want to even get the help of the broken system if it ain't rules it's limits and hold backs

Tip for consumers:
Give black young contestants a chance

Products used:
Game player

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerrys513
1 review
27 helpful votes
April 20th, 2020

I'm a PhD and have been playing PCH games/lotto etc. for over a year and have nothing to show for it but nearly 60m tokens in one account amd 25m in another. Every evening I spend up to 100k tokens for "rewards". We order some small item at least once a month. All we ever receive is some $ store item worth "a dollar or two" and at least 20 emails a day from PCH. Yes, playing is enjoyable but entirely non-productive. What am I not understanding?

Thumbnail of user maem84
1 review
2 helpful votes
December 24th, 2023

Its either racist, or search engine scam, started when I was 19 years old I am now 59 years old. I truly believe this is some kind of scam, magazine, search or the company is racist

Thumbnail of user davidh6781
1 review
23 helpful votes
March 5th, 2022

Items are cheaply made and over priced. Order something they say it's out of stock then out of the blue months later without checking to see if you still wanted it they send it to you anyway. Hard to come up with the money to send something back when you're on SS in the midst of inflation. Don't plan on ever winning anything from them. I spent 8 years making hundreds of entries buying many numerous item from them and have never received a cent from them. Do yourself a favor don't waste any more of your time or money. You would do better to give it to charity.

Thumbnail of user edg414
1 review
4 helpful votes
June 21st, 2023

This month they have changed the number of times you can apply to win a million/dollarized prize on their home page which was replete with games. Same with the 7 million or five million. Or any prizes amount they offer. Previously these amounts were able to be won in a variety of games they offer but Each game could only be played once. Now you play once for any amount and you're totally waiting your time playing for that amount anywhere else except in search, lotto, or two games they offer on line, oh and also in surveys, which I refuse to play. Have a ton of marketers know you most intimate info? No way!
They are reducing the number of chances you have to win and killing the number of times the people who advertise with them get to have you see their ads or merchandise.
They are now increasing the interval time in their on-line games with more ad time there instead.
Both make anyone not want to play any of their games. Its very defeating.
I have been a customer for 40 plus years. I only buy occasionally and it it only something I need. They say I've been a customer since 2004-5 but I started in the 80s (all games were played by mail) when they did not have computerized history.
I did enjoy playing their online games but now they take twice as long to earn the same number of chances to win as before. I am not undergoing misconceptions that winning is nearly impossible. If you look at what a millionaire is; it's kinda deceiving. They take a million and divide it over 25 years into $29.000.00 a year increments. Considering the taxes on this,...you stand a chance to really to win only $14,000.00 a year.
Not a million. And you have to live 25 years. With the dollar worth 10 cents on what it was in 1970, you get my drift.
Recently they have allowed their largest "super prize" to be given to a successor when you pass. That is an awesome offer. But it has only been recent and on a few games. Haven't seen it much this year.
All the amounts under a million-$900,800,700,600,$500,000 are similiarly broken down over 25-20 years.
Thus you really will only garner $12, 11, 10, 9, 8, 7000.00 a year
Where you can will the entire amount is under 475K. There are prizes of $450,400,300,200,100,75,000.00, 50, 40, 30 15, 10, 6-5-and so on.
But pay close attention to the rules because they are generally two years from today.
The odds are in the "BILLIONS" to win a prize. The only prize being won is reduced further if it's offered (ea. Attempt is offered a billion plus times.) You have to hit the exact one. So we're really talking near impossible. It may be offered and the offer is not taken.
Your best odds are really long, as long as winning the lotto and thats the guess the exact 5-6-7 numbers in their "lotto games". I have seen only one be won in last 5 years, and it was for $4000,000.00 oh and a couple of million games.
It is a free chance unlike the store where you truly throw your money away trying to win the same.
Thus this is their best game to play.
To win a vehicle (valued at highest retail price) the odds are also incredibly long but the chances are free unlike games of choice that cost dollars.
So my advice is playing games for free (which now demand you spend more time watching ads) is truly the best attempt to win.
They have been much better at letting you know the cost of what you are buying,, showing you the mailing fee plus your item. The mailing fee, which is on an arbitrary system based on valuation rather than the actual mailing cost. So an item for $15.00. The mail fee is $7,00 thus making the total nearer $22.00
The item going for $20.00 has a higher mailing fee even though it does not weigh any more and might even be smaller.
So Caveat Emperor
I do enjoy playing the games personally because they are free. Free gambling is the best kind.
Your time is the cost. What is your time worth? Playing all their games on a laptop and a cell phone to reduce the total time invested leaves you at approximately 5 hours daily. On one devise approximately 6-7 hours. You really must justify this. I figure hundreds of chances on their games beat once or twice all dy long. But still, you must divide 5000 chances into odds of billions
I do play as I am retired and remember my Mom playing on her extremely limited income (SS) and wishing to heaven she'd win. I wanted to help her so very bad.
Those days in the 60-80s were amplified with deception marketing practices where the person buying items was often led to believe they were on the cusp of winning. Or had won.Period.
After multiple lawsuits PCH made the changes to spell out everywhere "that you had not yet won, but you might." Now a days,. It's strictly "you have not won, and buying won't enhance your chances" which is what they should have done all those years ago. My Mom really thought and believed she had won.
One of the main reasons I play is to make her dream come true. Sure I could use the money, who cannot?
But I have a deep desire to make her dream come true.
I know the odds, I know the costs, now you do too

Tip for consumers:
Glad reviews are made possible that can help illuminate reality of using a vendor

Products used:
household utilitarian products, auto products

Service
Value
Shipping
Quality
Thumbnail of user billm1554
1 review
22 helpful votes
February 20th, 2022

Most everything Publisher's Clearing House pushes is junk. They also overcharge for delivery, which is done by a bulk rate company. I've received beaten up and broken items that were too cheap to even ask for a replacement. They flood my mailbox with large packs of offers with my name and address in multiple places throughout.

Tip for consumers:
It's a good waste of time but not so good waste of money. The chances of winning anything are astronomical!

Products used:
A radio

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondar367
1 review
32 helpful votes
October 31st, 2021

This sweepstakes company had led my father (elderly) for 16 years and he never received a dime or a show after multiple times telling him what days they are showing up with the "Prize Patrol". He even bought multiple products from them just to see if making purchases would help his chances. At this point we are looking to join a class action lawsuit against them.

Thumbnail of user rodicam2
2 reviews
5 helpful votes
February 11th, 2023
Verified purchase

While I understand the goal of the app is have the user click as many adds and confuse the person, STILL I was expecting a degree of ethical conduct but I was wrong! The frustration of being stuck at a level and no matter what I clicked on, nothing worked! Site was frozen! This came in addition to receiving merchandise I did NOT order and being billed for it. My attempts to contact PCH customer service went unanswered! Scam all the way! Deleting this useless app and time to contact BBB about the merchandise I didn't order but I'm charged for!

Tip for consumers:
Beware!

Products used:
None Did not order them! I received items I did not ordered and charged for them!

Service
Thumbnail of user shanta4190
1 review
0 helpful votes
August 15th, 2023

Arifur S.'s Reviews of Publishers Clearing House (PCH) & more | Sitejabber.

PCH Voices Could Be Experience Of Next Generation's Gamification Knowledge Or Makes You Millionäre.

Tip for consumers:
Arifur S.’s Reviews of Publishers Clearing House (PCH) & more | Sitejabber.

PCH Voices Could Be Experience Of Next Generation’s Gamification Knowledge Or Makes You Millionäre.

Products used:
No Language

Service
Value
Shipping
Returns
Quality
Thumbnail of user timc1263
1 review
0 helpful votes
October 29th, 2023
• Updated review

Right now I only rate pch a one star rating because of there propaganda BS. To try to get you to purchase somthing before you can get to the part of the site to submit entry to munch product advertising online for those only wanting to play the online sweepstakes and sumitt a entry my guess is there clue of where there heading is Idaho because the clue said the state bird is the color of there uniform wich is Blue unless there misleading and there are other states that have a bird that's the color Blue

Service
Value
Shipping
Returns
Quality
Tim's overall review
November 16th, 2022
• Previous review

Not a very good Buisness in overall always trying to sell you something and I get to many emails from them I have called them recently no to long ago and in the past to not to send me all these emails I could play by calling in my entry over the phone

Tip for consumers:
If your only wanting to play sweepstakes do it over the phone or send in a mail in entry and if you do play online sweepstakes waththat you don't accidentally press on a item submitting a purchase of a item unless you want to purchase that item

Products used:
Shirts collectible model cars you put on your shelf and some other items that I could use for household use

Service
Value
Shipping
Quality
Thumbnail of user francieharperbardalesj
2 reviews
0 helpful votes
April 12th, 2024

I am a steady user daily going onto the pch app and web site and i love playing the games. I enter the sweeps and i like playing but now the intrusive ads are getting to me. Some ads let you skip after five seconds and i like that, what i dont like is some ads you dont have the option to skip. Sometimes you can refresh to get the ads you can skip. But other times whatever sweep your trying to enter goes away and takes you to another page. I am a person that doesnt like to be forced into watching or doing anything i dont like. Now before when i played the games there are ads that are on the bottom and you can X them out to get them out of the way. Now, whether i am on the app or website these ads are now poping up when i am trying to play majong and it is showing up on the game which then distracts me and then I lose my progress.
Now all these ads are personally annoying and some offensive. Lately there is one that pops up about sex postions or something like that.
So lets get to the ads, i dont want to watch an ad about health insurance ( I have my own, and if i didnt i would not be researching them from ads. Or ads about extravagant trips to exotic places, ( I dont want to watch them, Because I wont ever be able to go because I am low income and struggle to buy food. So i dont want to be reminded of that fact.) Or, Products that i cant afford to buy, why do i want to remind myself that i cant have that. And the one that bothers me the most is when it is showing cancer patients and showing something about medication or the trials or the experiencs of going through kemo or radiation treatments ( My mom had cancer, watched her go through both kemo and radiation, she past away after 6 year battle. I defiantly don't want to be reminded.
PCH go back to allowing people to skip ads if they want, or whoever wants to waste there time watching these useless ads by all means.
I just want to enjoy playing to take my mind off of real life and all that comes with it. Just want to play, but now I really dont because for a 60 second game i have to watch five mins of an ad. And honestly when I am forced to watch an ad i want to finish my game i will go to the rest room so i am not watching it anyway.
But now the ads are so long, and there are multiple ads for one game and intrusive to what your playing, it isnt fun anymore. Please just let people enjoy there games, and don't force a person to watch the whole ad, give the option to skip, and stop the extra ads that pop up on the bottom, and in front of the game.
This applies to both web site and app. None of these ads are worth watching, and even thought you need advertisers that's great but don't force it down my throat, give me the option to skip.
I used to to all the sweeps, all the scratch cards and the lotto and all the games, but now i pick a select few because there is not enough time in a day for me to do them all now, not like I use too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyd763
1 review
4 helpful votes
February 26th, 2023

PCH main objective is getting you to buy cheap merchandise under the disguise of making you a millionaire they even say they Love their customers. I am 70 years old - have ordered from them since my 20's 50 years now. The merchandise is super cheap. I have never won any money and I I don't understand don't know anyone who has ever won a cent. I don't understand how they are legally allowed to take advantage of people especially elderly.

Tip for consumers:
Don't order!!

Products used:
Outside light that broke. A magnifying glass that is cheap.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomr998
1 review
18 helpful votes
February 19th, 2022

Just did all the work to hit the goal of a billion tokens and it turns out nothing at all happens when you achieve it. No congratulations, no additional tokens of appreciation, no small cash prize, no item discount, nothing. So anyone reading this thinking to spend all the time and effort to hit the billion token mark, note that it means nothing to PCH other than the fact that you wasted a lot of time and effort to hit that number.

Thumbnail of user valeried32
3 reviews
10 helpful votes
December 12th, 2017

I've been using there app for a decade. They claim you win real money and tokens for prizes on there games. Yeah, you win tokens you have to redeem for prizes you might be able to win. I don't believe you win anything but tokens. Its just to keep you playing with the hopes of winning. They tell you there's a chance with every game. I play several times a day for years I've never won anything but tokens I have redeemed for prizes I never received. You decided!

Thumbnail of user graym23
3 reviews
8 helpful votes
August 4th, 2021
• Updated review

Trying to speak to a person I was finally able to do so, being persist paid off since they drop the amount of my bill. No free gift but at least I feel it was a fair solution. The people who I chatted with were helpful even though I was pretty upset. My beef was with PCH not their associates, Thank you for the help in this matter.

Service
Publishers Clearing House Thirty Dollar Free Gift?
August 2nd, 2021
• Previous review

We placed an order with PHC just to see what kind of free gift we were going get with the higher priced items and high shipping charges (for a week or so speedy delivery).

Well got my order and guess what? No free thirty dollar gift. Imagine my shock. So the hunt for justice and our free gift begins! I was finally was able to track down a way to chat online and low and behold they say, silly me, I did not click the link so no free gift for you! Really? The wife and I were having some fun with this that day we went through all the steps together like kids getting a big wonderful surprise. You know harmless fun, even taped it. Mentioned the cell phone and to the Rep they said call the office, I said send my gift please. This went on for a bit and sadly we ended up at an impasse. So I gave up and came here. IMO it's all about honoring your promises and you know what if you honored your customers a cheap gift would be sent out just because.

Tip for consumers:
Beware of false promises.

Products used:
I bought a couple of things since I enter the sweepstakes. Nothing worthy of mention.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickishaune
1 review
1 helpful vote
October 31st, 2023

I use to have fun playing pch but not anymore. No one ever wins anything anymore and tokens are to hard to get. Bummer bye PCH

Value
Shipping
Returns
Thumbnail of user jasone926
1 review
0 helpful votes
August 14th, 2023

I really enjoy the new PCH app, very good graphics and easy to use, they have better games this time around.

Thumbnail of user dennisd712
1 review
26 helpful votes
July 23rd, 2021

I recall that some years ago, PCH was found to have been dumping literally tons of unopened entries in a New Jersey landfill. This leads me to assume the same is happening today, but since the entries are via the Internet, they are being sent to the great junkyard in the sky. This is nothing more than a scheme to collect dollars from the innumerable ads they show, and to make money by selling good from their various associated vendors.

Thumbnail of user paulm3861
1 review
1 helpful vote
September 11th, 2022

Takes a little bit of time and patience. They only pay out with digital online cards now. I wish they would go back to the option of a physical card in the mail. Like Visa/Mastercard!

Products used:
Amazon deposit

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonnys42
1 review
30 helpful votes
May 6th, 2021

Please do yourself a favor and NEVER order anything from PCH! It is a total scam and rip off! They trick you into thinking you will be the next big winner but it never happens! I have been a customer for 14 long years, filled out all the forms, emails and wasted all my time doing so... you will never win... this is just a gimmick to get your money... all their products are cheap, come form China and are overpriced... STAY AWAY from the PCH Scam Please!

Tip for consumers:
never use PCH it is a rip off

Products used:
household items

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrins63
1 review
4 helpful votes
May 23rd, 2022

I have grown up with this company and have played & ordered product for close to 20
Years pch always no hassles with
Returns and give you alot of good offers and there is the games where you can win big money and the games are free like front page
Where you can find any info you need to look up and you get a chance to win real money who
Does that pch that's who I have
Been involved with this company for 20 years and i love the way
They turn everyday people's life's
Around always showing up at the
Wright time of need This company
Takes me back to the seventhies in some ways when life was a little more simple & fun and we had more trust in each other

Tip for consumers:
Just pay attention to what you
are ordering your not going to
find a 2 c diamond for 10 bucks
but there are some fun deals

Products used:
House items , classic models
things for the yard,flags water nozzle,tape, nostalgia signs and
never one problem with returns

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiney567
1 review
6 helpful votes
May 25th, 2022

Games have gone to the dump.
Act like they don't want anyone to play free online!
They pull every stunt in the book to help you not finish a game.
They drop targets. They freeze targets like crazy. New thing is this crazy blocking of targets. Seriously bad the past 2 months.
Why advertise free: when obviously not their agenda?
I know how to play. Once upon a time use to be enjoyable
The game is Mahongg Minute

Tip for consumers:
AVOID!!!!!

Products used:
Phone holder
Oven mitt

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Publishers Clearing House (PCH) is direct marketing company which sells magazine subscriptions and merchandise while offering sweepstakes.

How do I know I can trust these reviews about Publishers Clearing House (PCH)?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Publishers Clearing House (PCH)?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business