I turned $1 free play into close to $300! BBW did not let me withdraw because I did not make a deposit to play, which I then did after this email. Been on BBW for 2+ years and this is my first cash out transaction. As of this posting THEY STILL HAVE NOT CASHED ME OUT EVEN AFTER DOING ID VERIFICATION, DEPOSITING $$ AND DOING THE PLAYTHROUGH AMOUNT. I NEED THEM TO FIX THIS NOW!
Seeing their advertisement for instant access to you winnings, I tried to withdrawal money. After waiting 16 hours, I woke up to $0 in game and $0 in my account. So my money is gone and no one can speak on it or answer my questions. Just have their support team talk to me like I am dumb, trying to make it seem like it's my fault. DO NOT TRUST THESE PEOPLE OR THIS SITE!
I tried to withdraw after winning the max withdrawal any of $100.00 and the amt wasn't within the hour removed from my platform and after already having beeen verified to get wrlc Me bonus they told me I had to re-verify but couldn't do it except with an agent through chat. How can u take my deposit money if you aren't going to reasonably allow me to withdraw?
Bitbetwin don't u want to be the best? Everything about your service is great til the withdraw. If you guys made this process faster you guys be number 1 easily even if u charge a fee Think about it
The only negative about this casino is it take them 24 hours to payout your withdraw. If they didn't it I would play way more
The have the biggest selection of platforms I've seen and the don't play games when you cash out my only complaint is that it can take up to 24hrs to receive you cash out it hasn't taken more the a couple hours so far but it can take up to 24hrs when their busy but some of that is the bitcoin network
I've tried playing with other providers but it's hit and miss if your able to cash out your winnings I've had providers that would cash me out most of the time but every now and then they would have some lame excuses why they are unable to cash me out and would tell me to wait for them to fix the issue but they never do that's why I like bitbetwin they always cash you out (at least that's been my experience)
I have been playing here for a couple years now- no complaints nor anything negative to say. I recommend
This is my #1 gaming site. Customer service is great, you can find bonus codes on social media or Bitbetwin site.
Why can't I withdraw off my account? If I want to stop playing. What do I have to do to withdraw? To can't make withdrawals but only deposits?
They were doing good with their timing on withdrawing for a moment there but now they're back to taking more than 24 hours to withdraw which is pretty disappointing
TALK ABOUT PHONY & FRAUDULENT AS HELL. THESE GUYS MAKE $#*! UP JUST SO THEY WONT HAVE TO GIVE OUT THE SIGNUP BONUS. PETTY $#*! RULES LIKE YOUR ARM THAT IS HOLDING UP THE I.D. IS NOT IN THE PICTURE. HOW STUPID IS THAT. 10 PHOTOS & NONE APPROVED. I CALL EQUINE FECES!
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
Definitely do not recommend they will not let you withdraw with the free 1$ bonus unless I make a deposit which I did last week definitely scammers looking for any little reason to cash out zero stars they got even greedier they used to be good I will never ever make a deposit again I spent already $5000 on bitbetwin and won on Vegas x off the daily bonus $1 amount of 20$ got declined so what is the daily bonus for I hate bitbetwin
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
Your guys are awesome I freaking love bitbetwin definitely recommend hands down the best platform out there
Thank you bitbetwin u love all your games you are the best I definitely recommend everyone to check them out
Thank you but bet win your games are awesome a fast withdrawal I love you guys keep up the good work
Absolute worst company ever complete nightmare they make it almost impossible to get your money I could go on and on and on and on the best way to describe this company is shady. AF and complete and utter nightmare that never ends and I still haven't gotten my money. Worst customer service in the entire world absolute worst company I've ever had to deal with in my nine years of life.
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
The only online platforms I play! They have easy Bitcoin deposits and the best games online. Every platform is great.
4:48 am 1/20/2025
Withdraw request accepted
Up to 24 hours to process withdraw
1:34 am 1/22/2025
Still no cashout,
No response from customer service
$130 floating around that I need to pay bills n $#*!.
Total BS...
COME ON, BITBETWIN, DO BETTER, Y'ALL!
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
This company is a liar the reviews are staged to get your withdrawal fast and if you tell the truth you get delayed in getting your money. I hate this company they need to be stopped and put out of business. Anyone saying this company is good is only trying to speed the withdrawal process up. They beg for good reviews when they need to be begging for some good sense. This company had no problem taking your money and playing when it's time to pay up. Then never getting managers or anyone to escalate your issue with. Waste of time money and patients dealing with bitbetwin.
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
I have been with bitbetwin for a few years now but I have to say it's getting worse not better. I'm waiting for a withdrawal now since 12/27 and they way they sound won't be soon at all. This is not what is told to you when you submit your request. I'm sick of the run around from this company. They have the nerves to always ask for a good review when they do terrible jobs Everytime they ask me for one it's a agent who messed up my order or whatever. I play every day and don't think I should be done like this. They act like they don't care about their customers.
These people are nothing but a low end version of BITSPINWIN
Probably a sister company or branch off of the same people.
But the business practices customer service and experience are not by far as good as it's sister website
Trash trash trash.don't waste your time or your money. Even a second looking around this website is a waste of time thay you could be using to make spitballs or scrap dry skin off your feet.
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
I recently was playing with them and won a small amount ($25), requested to cashout, received email saying saying my cashout was approved & processed - but it never was, the money was never even taken off my game account, and I've tried multiple times to contact their help chat & I keep getting the run around & BS responses that don't solve anything. Take your money elsewhere!
Been waiting 8 days for withdrawal to clear blockchain. Bitbetwin says they're not responsible for my money mired on blockchain. I say pay a meaningful block fee so I can get my money. I pay premium fee to deposit as I only have 15 min til deposit invoice "expires" what do you think?
They will not pay out their platform board says daily bonuses, which makes some pointless like therefore why give them out if they're not gonna honor it I don't find it fair. They suck.
Great customer service and always helping also very good prizes I enjoy playing all their amazing cool games
When signed up. They proceeded to argue with me try and make me feel incompetent and illiterate and kept avoiding the question when I asked where to share my experience DO NOT deposit on this site it's not worth it I give -500 stars thanks to this particular customer service rep I believe his name was Floyd
It's been 3 days now and I'm still waiting on my withdrawal to proyes.
My first withdrawal for $50. The same day had no problem going right through this with drawer. $50 had been processing for the past 3 days. I have emailed support all they keeph telling me is I'm gonna keep getting an email in 30 minutes or that they process today. It should be in my funds. And that's not true.Nothing has happened.I haven't received any email.I still haven't received my funds.It's Usually only with firekirint. And keep having a issue with cashing out. It takes forever I'm irritated af
This platform is legit big payouts always a good time and awesome bonuses love playing through them highly highly recommend
I have had some difficulty in the past but I'm giving them another chance because I love there games. I'll update as soon as I get paid. 🤞 That I get paid.
Answer: Total scam. I've been with them over a year and they denied first withdrawal request citing "technical issues" with the platform. I can't login to the platform anymore, my account apparently was deleted but my wife can still get in and play hers.
Answer: It's always taken so long to add the freeplay to the chosen platform. I've been complaining about it. They need to do what Win777 is doing, where it automatically loads to your wallet and you're able to choose the platform right away and even be able to use the bonus codes on with it. Unlike bitbetwin and bitofgold.
Answer: Dear Dominique, please contact us at info@bitbetwin.cc with your website email and we would be happy to help you!
Answer: Dear Philip D, please contact us at info@bitbetwin.cc with your website email and we would be happy to help you!
Answer: Dear Jose, Thank you for taking the time to give us feedback. We truly value your feedback and look forward to hearing more from you often.
Answer: 
BitBetWin has a rating of 2.8 stars from 410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BitBetWin most frequently mention and deposit money. BitBetWin ranks 11th among Sweepstakes sites.
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.