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BitBetWin has a rating of 2.6 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BitBetWin most frequently mention and deposit money. BitBetWin ranks 3rd among Sweepstakes sites.
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They are rule changers. I used to be able to cash out on the bonus. The one dollar bonus on Vegas x. Now I guess the rule has changed. They've done this to me on a couple of my winnings. I asked them multiple times now to close my account and they won't.
Never had a problem with them before. I was awarded a bonus on the inferno platform. I never had a problem before pulling out the money as long as I played through the bonus. Which I did and I turned it into 170$. So now my credits are at zero and I get an email saying that they can honor it. I'll just post the pictures and you can look at their excuse. Crooks. Well I'm not getting paid. Even though I've done this a hundred times before
Nothing reliable to play in a casino where they don't want to pay you I have more than seven days waiting for them to pay me and nothing just excuses and more excuses be responsible and be more honest you don't give me anything for free deposit $300 dollars to play not for you to keep them what happened there is not my fault it's yours and I don't have to pay for the broken dishes so pay me! BitBetWin
Beware of this! They do NOT have a speedy cash out process. It takes FOREVER compared to many other gaming platforms available. They prolong the process assuring it won't be long and on some of their sister casino sites make you pay to request to chat with I. T. (BitofGold, Bitspinwin, Vegasgems, Bitbetwin, Bitplaywin). Horrible! Don't waste your time or money!
I was playing on bitbetwin the other day I put my last $13 on my juwa. I placed a $10 bet and I won $100. Bitbetwin denied my withdrawal they said I had to play part of the $100 saying it was a deposit. It was a win off my $13 they denied my withdrawal told me I had to play some of the $100 I played the entire $100 and I didn't win one dollar off of 100 spins I argued with the person told him that the $100 was my win he still denied my withdrawal stating it was a deposit it was not they won't give me the money I won fair and square if I were a player on these platforms you better watch out they are stealing from good customers I've gambled over $7999 with them this was one of the first times they stole cash from me if I don't get my $100 I'm going to see about getting them forced offline
I turned $1 free play into close to $300! BBW did not let me withdraw because I did not make a deposit to play, which I then did after this email. Been on BBW for 2+ years and this is my first cash out transaction. As of this posting THEY STILL HAVE NOT CASHED ME OUT EVEN AFTER DOING ID VERIFICATION, DEPOSITING $$ AND DOING THE PLAYTHROUGH AMOUNT. I NEED THEM TO FIX THIS NOW!
Bitbetwin don't u want to be the best? Everything about your service is great til the withdraw. If you guys made this process faster you guys be number 1 easily even if u charge a fee Think about it
The only negative about this casino is it take them 24 hours to payout your withdraw. If they didn't it I would play way more
Seeing their advertisement for instant access to you winnings, I tried to withdrawal money. After waiting 16 hours, I woke up to $0 in game and $0 in my account. So my money is gone and no one can speak on it or answer my questions. Just have their support team talk to me like I am dumb, trying to make it seem like it's my fault. DO NOT TRUST THESE PEOPLE OR THIS SITE!
I tried to withdraw after winning the max withdrawal any of $100.00 and the amt wasn't within the hour removed from my platform and after already having beeen verified to get wrlc Me bonus they told me I had to re-verify but couldn't do it except with an agent through chat. How can u take my deposit money if you aren't going to reasonably allow me to withdraw?
This site is getting worst it's taking over 24 hrs for withdraw and when you try to get assistance you get the same message that someone will be helping you shortly. Noone has in 24 hrs. I'm at the point I have to find another platform
This has been the worst site ever I have went through so many people no problem taking my $ problem paying time soon as you win problem
Why can't I withdraw off my account? If I want to stop playing. What do I have to do to withdraw? To can't make withdrawals but only deposits?
The have the biggest selection of platforms I've seen and the don't play games when you cash out my only complaint is that it can take up to 24hrs to receive you cash out it hasn't taken more the a couple hours so far but it can take up to 24hrs when their busy but some of that is the bitcoin network
I've tried playing with other providers but it's hit and miss if your able to cash out your winnings I've had providers that would cash me out most of the time but every now and then they would have some lame excuses why they are unable to cash me out and would tell me to wait for them to fix the issue but they never do that's why I like bitbetwin they always cash you out (at least that's been my experience)
I used to love this site. I used to be my number one. Go to for playing games now I'm being denied a withdrawal on a daily bonus which has never happened. I'm gonna request my account just be deleted altogether.
This is my #1 gaming site. Customer service is great, you can find bonus codes on social media or Bitbetwin site.
They rip you off don't play here unless u want to give your money away. In that case give it to me instead at least I deserve it more than these scammers at bitbetwin no shame in their actions. It's sooo obvious that it's rigged to lose. Never playing ever again and avoiding like the plague
Could go back to faster payouts. They take money off account in good timing which is good but there payouts still take to long, they use to be pretty quick at it
Been given the run around again about my withdrawl going on the 3rd day now.keep saying high volume of cash outs...they got pretty good and fast about processing withdrawls...but back to there shannagans...my brother requested a few withdrawls a few days after my request but yet he got payed both times and they still keep giving me they same excuse.they pulled money off the game and still nothing for three days I have emails saying they recieved my request and then they are starting the processing of the withdrawl, and then transcript of our conversation of me asking where it is and them telling me high volume request of cash outs.but then my brother gets paid twice..
They were doing good with their timing on withdrawing for a moment there but now they're back to taking more than 24 hours to withdraw which is pretty disappointing
I deposited 45 And Got it up to 975. When I go to cash out, They said I can't because I won it on my daily bonus. I requested another withdrawal, And they deny me again. F****** cheats
You can see in the account info at the top of my picture that it shows chargeable balance and redeemable balance as my current credit balance. F****** cheats F****** cheats
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
TALK ABOUT PHONY & FRAUDULENT AS HELL. THESE GUYS MAKE $#*! UP JUST SO THEY WONT HAVE TO GIVE OUT THE SIGNUP BONUS. PETTY $#*! RULES LIKE YOUR ARM THAT IS HOLDING UP THE I.D. IS NOT IN THE PICTURE. HOW STUPID IS THAT. 10 PHOTOS & NONE APPROVED. I CALL EQUINE FECES!
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
4:48 am 1/20/2025
Withdraw request accepted
Up to 24 hours to process withdraw
1:34 am 1/22/2025
Still no cashout,
No response from customer service
$130 floating around that I need to pay bills n $#*!.
Total BS...
COME ON, BITBETWIN, DO BETTER, Y'ALL!
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.
Definitely do not recommend they will not let you withdraw with the free 1$ bonus unless I make a deposit which I did last week definitely scammers looking for any little reason to cash out zero stars they got even greedier they used to be good I will never ever make a deposit again I spent already $5000 on bitbetwin and won on Vegas x off the daily bonus $1 amount of 20$ got declined so what is the daily bonus for I hate bitbetwin
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
Your guys are awesome I freaking love bitbetwin definitely recommend hands down the best platform out there
Thank you bitbetwin u love all your games you are the best I definitely recommend everyone to check them out
Thank you but bet win your games are awesome a fast withdrawal I love you guys keep up the good work
This website is a joke do not deposit and I mean do not deposit any amounts to this scamming organization. They do not have clear guidelines on how your deposit or bonuses ever become a cashable amount. The customer support agents are very knowledgeable and actually $#*!ed when it comes down to giving you any kind of adequate information on any of these subjects. Seeing as now that the federal government is regulating cryptocurrency I would suggest anyone who has had any kind of unscrupulous dealings with this seedy website to also go file complaints to proper federal government agencies and hold these scammers accountable. If they want to be a legitimate business they should have actual guidelines and rules to exactly how the process goes from a deposit amount to a cashable amount. They do not tell you this because they tried to scam the individual customer at a time. Instead of saying a playthrough of times one on your deposit they say just submit it withdrawal request and we will tell you the requirements which is absolute b*******. I have gone right now and started my complaint with the FTC and the consumer financial protection bureau. It will hold these pathetic excuses for business owners accountable for all this untransparency they have brought about upon themselves. Also even if you pay more than your regular deposit of like $10 they try to market as a partial deposit. So keep your coinbase receipt and everything else because those are key pieces of proof when filing your complaints to the federal organizations to show straight off how they tried to scam you out of the very beginning. My deposit still not on even though it shows that it's completed. It's absolutely ridiculous.
We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.
Answer: Total scam. I've been with them over a year and they denied first withdrawal request citing "technical issues" with the platform. I can't login to the platform anymore, my account apparently was deleted but my wife can still get in and play hers.
Answer: It's always taken so long to add the freeplay to the chosen platform. I've been complaining about it. They need to do what Win777 is doing, where it automatically loads to your wallet and you're able to choose the platform right away and even be able to use the bonus codes on with it. Unlike bitbetwin and bitofgold.
Answer: Dear Dominique, please contact us at info@bitbetwin.cc with your website email and we would be happy to help you!
Answer: Dear Philip D, please contact us at info@bitbetwin.cc with your website email and we would be happy to help you!
Answer: Dear Jose, Thank you for taking the time to give us feedback. We truly value your feedback and look forward to hearing more from you often.
Answer: 
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.