• BitPlay

BitPlay

Overview

BitPlay has a rating of 3.9 stars from 492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BitPlay most frequently mention customer service, withdrawal process, and online casino. BitPlay ranks 16th among Sweepstakes sites.

  • Service
    162
  • Value
    143
  • Shipping
    77
  • Returns
    82
  • Quality
    134

This company responds to reviews on average within 26 days

Positive reviews (last 12 months): 85.7%
Positive
203
Neutral
7
Negative
27
93
See all photos

What reviewers want you to know

Positive highlights

  • Juwa is amazing bitplay the only thing wish they would change is the withdrawal process.

Critical highlights

No critical highlights yet

How would you rate BitPlay?
Top Positive Review

“Definitely a REAL REVIEW”

Greg S.
1/16/24

I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot

Top Critical Review

“THEY WILL NOT PAY ME MY WITHDRAWAL. EXCUSE AFTER EXCUSE”

Eric S.
4/24/24

This is the second time I have tried to make a withdrawal and each time they come up with excuse after excuse why they can't pay me the withdrawal either it's on hold or it's pending all they're doing is trying to delay so I can lose my winnings which I pretty much done both times so they don't have to pay me out. I am not playing it any longer that way you will have to pay me out I have lost thousands with you guys and you can't give me one simple withdrawal. It's absolutely ludicrous and ridiculous the way you guys are operating. You guys declined a withdrawal but then 15 minutes later made it pending now how does that make any sense and it's been pending for 48 hours now. I will do whatever I have to do to rectify the situation and nobody else has to deal with this mess

Reviews (492)

Rating

Timeframe

Other

Reviews that mention popular keywords

withdrawal process (32)
Thumbnail of user onenutjr82
1 review
0 helpful votes
January 16th, 2024

I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot

Products used:
Vegas Sweeps platform

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Greg, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Thumbnail of user ramo365
1 review
0 helpful votes
January 16th, 2024
• Updated review

All the games are as good as eachother. The limited withdraws is ok. When I win big it's like I get a daily payout

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Ramo, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Great service fast response time also
October 7th, 2023
• Previous review

They are very efficient with responding to your concerns. I'm very satisfied with the service they provide

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericspyres44
1 review
0 helpful votes
April 24th, 2024

This is the second time I have tried to make a withdrawal and each time they come up with excuse after excuse why they can't pay me the withdrawal either it's on hold or it's pending all they're doing is trying to delay so I can lose my winnings which I pretty much done both times so they don't have to pay me out. I am not playing it any longer that way you will have to pay me out I have lost thousands with you guys and you can't give me one simple withdrawal. It's absolutely ludicrous and ridiculous the way you guys are operating. You guys declined a withdrawal but then 15 minutes later made it pending now how does that make any sense and it's been pending for 48 hours now. I will do whatever I have to do to rectify the situation and nobody else has to deal with this mess

Service
Value
Quality
Thumbnail of user stoneyd2
2 reviews
0 helpful votes
January 27th, 2024
• Updated review

Awesome casino customer service is pretty good options of games and platforms I gave five stars definitely recommend this casino

Service
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Stoney, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Fair casino
November 7th, 2023
• Previous review

Grest casino paid me out quickly with no hassles will definitely be playing here alot more often thanks bitplay and fire kirin

Thumbnail of user albertom284
1 review
0 helpful votes
March 9th, 2024

I know I get mad at time and I appreciate your patience with me but one thing is forsure the is the best online casino no doubt about it keep it up fellas n thanks for the love thumbs up 👍

Service
Value
Shipping
Returns
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Thumbnail of user mattw842
1 review
0 helpful votes
March 21st, 2023

My favorite Bitcoin casino, fun games and easy deposit process. The withdrawals are fast and simple as well.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi dear customer,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user jamiem53090
1 review
0 helpful votes
June 3rd, 2023

I love the site and everything it has to offer other then the withdraw speed it is slow to withdraw but otherwise a great and fun site.

Tip for consumers:
Everything but the withdraw speed is great.

Products used:
Multiple.

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Jamie,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

Thumbnail of user coxshauna50
1 review
0 helpful votes
October 7th, 2023

As a nearly daily player of this site I must say they are 100% legit and have the best promos, best platforms, great customer service ( very helpful & friendly) Only downside to me is it takes hours to cash out but it does come. Love these guys!

Tip for consumers:
By far my most favorite site to use and literally here daily!!!!

Products used:
JUWA , Gamevault , V blink & Panda Master are my favorite platforms to play.

Service
Value
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user brittanyphillips688
1 review
0 helpful votes
May 7th, 2023

Always cash out and load the fastest. Love the bonuses also. Customer service is always able to help get my issues solved.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Brittany,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.

Thumbnail of user legiontheak
2 reviews
0 helpful votes
February 18th, 2024
• Updated review

Still my favorite platform for online gambling! I'll always choose bitplay! Hell yeah! They take care of Bitcoin fees too and faster cash out then a lot of places.

Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Legit
October 7th, 2023
• Previous review

The only online casino that I have been able to actually cash out! I love it. I recommend this site over any.

Service
Value
Returns
Quality
Thumbnail of user saranichols176539
1 review
0 helpful votes
January 13th, 2024

I made a deposit with bit play and was told that my Bitcoin fees would be covered. However, once I made the deposit, they were not covered. Only $3 were covered and the fees were 11. They should not be lying about what they will do.

Service
Value
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Sara, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!

Thumbnail of user brittanyh668
1 review
0 helpful votes
February 3rd, 2023

I have been scammed several times playing these types of games through dealers on Facebook! They don't just steal your deposit money though they load your. Money to the plat form even add a dollar or two extra so you think all is good and safe until you win and try to withdraw! Then they'll ignore your messages next thing you know the winnings are gone from your account and then the entire account is just gone! It sucks! But I've played with bitplay several times it's always a pretty quick load process witch is great! Customer service is ALWAYS just one text away, quick to respond, and always polite and helpful! Withdraw process takes a little bit some times but you can rest assure you'll get your winnings! Only thing I wish to change would be having to use crypto currency its kinda a pain for someone who really doesn't deal with it a lot and it has fees n all attached to it so you have to have any spend more than just what you want to load but I guess it's worth it to not have to. Worry about getting ripped. Off anyway! Thanks bitplay keep up the good work! -Brittany Holding

Products used:
all of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Brittany,
Thank you for your awesome review. We are glad you enjoy the experience with us. We wish you the best of luck with your games!

Thumbnail of user darkpaladinzant
1 review
0 helpful votes
October 7th, 2023

Seeing all of your platforms in one place is great. As well as making it easy as ever to deposit and withdrawal!

Service
Value
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user buffalomike20
3 reviews
0 helpful votes
April 18th, 2023

Bitplay does not have any tricks that they try to pull on you. Their bonuses are awesome, you dont get screwed over just because you failed to read the fine print within the terms and conditions. They are very straight forward#

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi dear Michael,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user abbaz
1 review
0 helpful votes
March 5th, 2023

Great service and lots of platforms to choose from with many bonuses everyday. If there's ever an issue there customer service chat reps are prompt and on it.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Abba,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.

Thumbnail of user avitiacristina87
1 review
1 helpful vote
August 29th, 2023

Fun time testing my luck on the many platforms available on Bitplay. Play for real cash prize's. Easy to load and play.

Thumbnail of user 4423534040cami
1 review
0 helpful votes
October 7th, 2023

100% thumbs up just waiting for my winnings to deposit onto my cash app. Pending how long the final steps everything leading up to gas been 1000% faster than other methods of deposit and withdrawling

Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user jblouis81
1 review
0 helpful votes
July 4th, 2023

All the games those cash app players play but with no scam or worries and if u have any questions the chat service is reliable and quick to address the issue at hand.

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Jeremy, thank you for your valuable review. We sincerely appreciate your feedback and are delighted to learn that you are pleased with the quality of our service. Your satisfaction is of utmost importance to us, and it is always rewarding to receive such positive feedback.

Thumbnail of user snapbac2lyfefoundation
2 reviews
0 helpful votes
October 7th, 2023

I only added 10 dollars and now I'm cashing out 200 I sure had a lot of fun gambling here I just hope they don't take forever to cash me out cause I would like to keep. Playing

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user tealstime7
1 review
0 helpful votes
May 3rd, 2023

Great services I just wish the withdrawal process was a little faster but I love the site and the games.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Teal,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user lawjohnson2014
1 review
0 helpful votes
October 7th, 2023

I Finally won me some money from bitplay. I was starting to think to that it was just a big old scam. But yesterday finally proved me wrong & I won $800 real dollars. I can only redeem 200 a day because of my tier which is 1. Well to you all GOOD LUCK!

Products used:
Gaming

Service
Value
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Thumbnail of user bryanv196
1 review
0 helpful votes
January 17th, 2023

As irritated I was upon my dilemma… I chatted with Shelby requesting for assistance and due to my own ignorance I was on the defense and misinterpreted the assistance and thought that I was shut down and turned away…. And of course that didn't help me any!?!. So I re-Chatted and got Shelby once again… and bcus this person had the patience to hear me out….she not only solved my dilemma but corrected my ignorance!. LOOK BITPLAY PLAYERS THEY ARE THERE TO HELP!. THEY ARE GENUINE PEOPLE WHO CARE FOR THEIR PLAYERS!..

Tip for consumers:
They are there to help!

Thumbnail of user johns12639
John S. – BitPlay Rep

Dear Bryan, thank you for taking the time to leave us a review! Your satisfaction is our priority, and we look forward to seeing you again!

Thumbnail of user katieyancey340
1 review
1 helpful vote
December 23rd, 2023

I won a significantly larger amount than usual on 12/21/23. I requested the max I could withdrawal($200) and the status underneath the withdrawal said "on hold" for the first time for over 12 hours. I had contacted customer service many times and was given different answers each time. Was also lied to by the agent Grace and was told I could continue to play and my withdrawal would be processed. That was a lie and my withdrawal that I won fair and square was declined. The agents were rude to me afterward and said "it wasn't my job to tell you not to play when you have a withdrawal pending, it's my job to assist you". Well then why did you tell me I could play without it affecting my withdrawal only for another agent to tell me that when you do it gets declined?I have over 25 pages of deposits and they want to screw me over on a withdrawal? They just lost a good customer.

Thumbnail of user johns12639
John S. – BitPlay Rep

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag

Thumbnail of user philiciaf2
1 review
0 helpful votes
April 27th, 2023

I actually really like the services they provide at Bitplay. Deposits are fast and always have the option for a high bonus added. Their customer service agents are nice and they actually care about your concerns. I literally mainly deposit and play with them only. They have a lot of options to choose from. Genuinely recommend.

Service
Quality
Thumbnail of user johns12639
John S. – BitPlay Rep

Hi Philicia,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.

Thumbnail of user canndiep
1 review
0 helpful votes
February 9th, 2023

I have won several times with BitPlay and I am appreciative of the improvements they have made to their redemption process. The selection of games they offer is the best out of any casino out there and they don't rig the games against winning you just have to know when to stop betting and walk away. Thank you BitPlay for my most recent win $107 on VBlink.

Thumbnail of user johns12639
John S. – BitPlay Rep

Hello Candie,
We are incredibly grateful that you took the time out to share your feedback with our website. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.

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Thumbnail of user johns12639
John S.
Typically responds within 26 days

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