BitPlay has a rating of 3.9 stars from 492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BitPlay most frequently mention customer service, withdrawal process, and online casino. BitPlay ranks 16th among Sweepstakes sites.
This company responds to reviews on average within 26 days
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I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot
This is the second time I have tried to make a withdrawal and each time they come up with excuse after excuse why they can't pay me the withdrawal either it's on hold or it's pending all they're doing is trying to delay so I can lose my winnings which I pretty much done both times so they don't have to pay me out. I am not playing it any longer that way you will have to pay me out I have lost thousands with you guys and you can't give me one simple withdrawal. It's absolutely ludicrous and ridiculous the way you guys are operating. You guys declined a withdrawal but then 15 minutes later made it pending now how does that make any sense and it's been pending for 48 hours now. I will do whatever I have to do to rectify the situation and nobody else has to deal with this mess
I must say bitplay is one of the best online casinos available. If you like slots and have a crypto wallet you should give it a shot
Products used:
Vegas Sweeps platform
All the games are as good as eachother. The limited withdraws is ok. When I win big it's like I get a daily payout
Dear Ramo, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!
They are very efficient with responding to your concerns. I'm very satisfied with the service they provide
This is the second time I have tried to make a withdrawal and each time they come up with excuse after excuse why they can't pay me the withdrawal either it's on hold or it's pending all they're doing is trying to delay so I can lose my winnings which I pretty much done both times so they don't have to pay me out. I am not playing it any longer that way you will have to pay me out I have lost thousands with you guys and you can't give me one simple withdrawal. It's absolutely ludicrous and ridiculous the way you guys are operating. You guys declined a withdrawal but then 15 minutes later made it pending now how does that make any sense and it's been pending for 48 hours now. I will do whatever I have to do to rectify the situation and nobody else has to deal with this mess
Awesome casino customer service is pretty good options of games and platforms I gave five stars definitely recommend this casino
Dear Stoney, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!
Grest casino paid me out quickly with no hassles will definitely be playing here alot more often thanks bitplay and fire kirin
I know I get mad at time and I appreciate your patience with me but one thing is forsure the is the best online casino no doubt about it keep it up fellas n thanks for the love thumbs up 👍
My favorite Bitcoin casino, fun games and easy deposit process. The withdrawals are fast and simple as well.
Hi dear customer,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
I love the site and everything it has to offer other then the withdraw speed it is slow to withdraw but otherwise a great and fun site.
Tip for consumers:
Everything but the withdraw speed is great.
Products used:
Multiple.
Hi Jamie,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
As a nearly daily player of this site I must say they are 100% legit and have the best promos, best platforms, great customer service ( very helpful & friendly) Only downside to me is it takes hours to cash out but it does come. Love these guys!
Tip for consumers:
By far my most favorite site to use and literally here daily!!!!
Products used:
JUWA , Gamevault , V blink & Panda Master are my favorite platforms to play.
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Always cash out and load the fastest. Love the bonuses also. Customer service is always able to help get my issues solved.
Hi Brittany,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.
Still my favorite platform for online gambling! I'll always choose bitplay! Hell yeah! They take care of Bitcoin fees too and faster cash out then a lot of places.
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
The only online casino that I have been able to actually cash out! I love it. I recommend this site over any.
I made a deposit with bit play and was told that my Bitcoin fees would be covered. However, once I made the deposit, they were not covered. Only $3 were covered and the fees were 11. They should not be lying about what they will do.
Hi Sara, we are really sorry that you had this experience. We would be really happy to solve this unfortunate issue.
Please contact us at info@bitplay.ag with your website email and we would be happy to help you!
I have been scammed several times playing these types of games through dealers on Facebook! They don't just steal your deposit money though they load your. Money to the plat form even add a dollar or two extra so you think all is good and safe until you win and try to withdraw! Then they'll ignore your messages next thing you know the winnings are gone from your account and then the entire account is just gone! It sucks! But I've played with bitplay several times it's always a pretty quick load process witch is great! Customer service is ALWAYS just one text away, quick to respond, and always polite and helpful! Withdraw process takes a little bit some times but you can rest assure you'll get your winnings! Only thing I wish to change would be having to use crypto currency its kinda a pain for someone who really doesn't deal with it a lot and it has fees n all attached to it so you have to have any spend more than just what you want to load but I guess it's worth it to not have to. Worry about getting ripped. Off anyway! Thanks bitplay keep up the good work! -Brittany Holding
Products used:
all of them
Hi Brittany,
Thank you for your awesome review. We are glad you enjoy the experience with us. We wish you the best of luck with your games!
Seeing all of your platforms in one place is great. As well as making it easy as ever to deposit and withdrawal!
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Bitplay does not have any tricks that they try to pull on you. Their bonuses are awesome, you dont get screwed over just because you failed to read the fine print within the terms and conditions. They are very straight forward#
Hi dear Michael,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
Great service and lots of platforms to choose from with many bonuses everyday. If there's ever an issue there customer service chat reps are prompt and on it.
Hi Abba,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.
Fun time testing my luck on the many platforms available on Bitplay. Play for real cash prize's. Easy to load and play.
100% thumbs up just waiting for my winnings to deposit onto my cash app. Pending how long the final steps everything leading up to gas been 1000% faster than other methods of deposit and withdrawling
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
All the games those cash app players play but with no scam or worries and if u have any questions the chat service is reliable and quick to address the issue at hand.
Dear Jeremy, thank you for your valuable review. We sincerely appreciate your feedback and are delighted to learn that you are pleased with the quality of our service. Your satisfaction is of utmost importance to us, and it is always rewarding to receive such positive feedback.
I only added 10 dollars and now I'm cashing out 200 I sure had a lot of fun gambling here I just hope they don't take forever to cash me out cause I would like to keep. Playing
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Great services I just wish the withdrawal process was a little faster but I love the site and the games.
Hi Teal,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
I Finally won me some money from bitplay. I was starting to think to that it was just a big old scam. But yesterday finally proved me wrong & I won $800 real dollars. I can only redeem 200 a day because of my tier which is 1. Well to you all GOOD LUCK!
Products used:
Gaming
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
As irritated I was upon my dilemma… I chatted with Shelby requesting for assistance and due to my own ignorance I was on the defense and misinterpreted the assistance and thought that I was shut down and turned away…. And of course that didn't help me any!?!. So I re-Chatted and got Shelby once again… and bcus this person had the patience to hear me out….she not only solved my dilemma but corrected my ignorance!. LOOK BITPLAY PLAYERS THEY ARE THERE TO HELP!. THEY ARE GENUINE PEOPLE WHO CARE FOR THEIR PLAYERS!..
Tip for consumers:
They are there to help!
Dear Bryan, thank you for taking the time to leave us a review! Your satisfaction is our priority, and we look forward to seeing you again!
I won a significantly larger amount than usual on 12/21/23. I requested the max I could withdrawal($200) and the status underneath the withdrawal said "on hold" for the first time for over 12 hours. I had contacted customer service many times and was given different answers each time. Was also lied to by the agent Grace and was told I could continue to play and my withdrawal would be processed. That was a lie and my withdrawal that I won fair and square was declined. The agents were rude to me afterward and said "it wasn't my job to tell you not to play when you have a withdrawal pending, it's my job to assist you". Well then why did you tell me I could play without it affecting my withdrawal only for another agent to tell me that when you do it gets declined?I have over 25 pages of deposits and they want to screw me over on a withdrawal? They just lost a good customer.
We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention. info@bitplay.ag
I actually really like the services they provide at Bitplay. Deposits are fast and always have the option for a high bonus added. Their customer service agents are nice and they actually care about your concerns. I literally mainly deposit and play with them only. They have a lot of options to choose from. Genuinely recommend.
Hi Philicia,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
I have won several times with BitPlay and I am appreciative of the improvements they have made to their redemption process. The selection of games they offer is the best out of any casino out there and they don't rig the games against winning you just have to know when to stop betting and walk away. Thank you BitPlay for my most recent win $107 on VBlink.
Hello Candie,
We are incredibly grateful that you took the time out to share your feedback with our website. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Dear Greg, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!