I was playing and was up to 400 went to cash out but can only do 200 cause of withdrawal limit said withdrawa request accepted thane 8 hours later said declined cause of zero credit very disappointed paid out the first time also promos didn't work
Do not play this game st Patrick's in Panda Master platform or bitplay at all! From the pics I took u can clearly see I won 129$ however I only received 29$ of it and they refused to honor it! It's a scam! I went back to play and I counted 19 spins before I won one cent!
Hello Kasey, thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!
I've only made 2 deposits on this site but today I won a little 100$ and tried to cash out... not only has it took ALL day now I got an email saying they want me to submit new pics! It's frustrating because I feel like it's only because I want my $ they wanna give me a hard time... I'll write another review to update on how this goes...
Hi Kevin,
Thank you for your review. Please contact us at info@bitplay.ag with your website email and we would be happy to help you through the procedure.
I've been playing for several years. Although not as fast as other sites (other ones I get my crypto literally under an hour) BitPay in the past paid slow but did pay. All the sudden about two months ago I get this on hold $#*!. Wait was like 4 days. Ok so I keep playing and win. Not a grand amount and it's been since may 16 and then I had another may 18 both "on hold" got so many reasons like platform issues, withdrawal maintenance, to they are reviewing my account. I won fair and square bet I can still deposit just fine. Called yesterday and the agent was beyond rude. Like annoyed I ask legit questions. Really used to enjoy playing but don't like being spoken to and lied to. Call me crazy but that's bad business!
Do not deposit with them they have been keeping peoples winnings lying saying under review and saying it's being investigated which is lies it's been four days now and they still haven't gave me my winnings
As far as bonuses go, this site is going to beat most online casinos. The issues are not major and usually the live Chat customer service representative is there to help. However, sometimes it takes them a REALLY long time to answer and I have to repeat myself about 5 times wording the issue in different ways...im not sure if I'm dealing with a real human or All in all I keep loading my money with them and it keeps paying out.
Hey Marry, we would like to express our sincerest gratitude for your valuable review. Your feedback means the world to us, and we are delighted to hear that you are genuinely pleased with the top-notch quality of our service. Your satisfaction is our ultimate goal, and receiving such positive feedback is incredibly motivating!
Hit big on funzone! Used my first deposit match of 100% and also got 10% added with another bonus! I deposited 75 and got $161 loaded on the account! Was able to pay through and cash out $200!
Waiting on the cash out now, it said within 24 hours but with my experience it usually only takes about 9-12 hours for your first cash out
Hey Allyssa,
We would like to express our sincerest gratitude for your valuable review. Your feedback means the world to us, and we are delighted to hear that you are genuinely pleased with the top-notch quality of our service. Your satisfaction is our ultimate goal, and receiving such positive feedback is incredibly motivating!
Ok So the 1st time you withdraw it takes up to 48 hours but not really it doesn't take 48 hours pretty cool the next time you withdraw it don't even take 24 hours pretty cool. I think it's fast like that if you cash out and then do not play the game until they send you your money. Because this is the 1st time that I've cashed out and decided to play the game like 4 hours later and now it's been a whole day almost 2 days and I haven't heard anything about my withdrawal. I got the Withdraw verification code And then I got the withdrawal verification email stating stating they would start the Withdraw process And I haven't heard anything else It usually doesn't take this long I feel like something's wrong. They need to let people withdraw more money.
Hi Andrew,
We’re happy you are satisfied with the quality of our service. It means a lot!
Let us know if you need anything else.
If you are looking for a legit and safe and secure gaming platform where you can win real cash I highly recommend Bitplay...Thanks Bitplay for being awesome
Bitplay is a legit gaming platform...Ive never had an issue receiving my cash outs they take a little long but they are always correct.If you are looking for an exciting experience I suggest Bitplay
Another win today on Bitplays platform If you like to spin and win I suggest Bitplay.Thanks Bitplay for being legit and appreciating your customers
Customer service is good. Mostly depends on what your contacting them for. Definitely have had a hard time withdrawling money from them more than any other websites
This is my first time dealing with them and I am not disappointed. They have a big variety of good quality platforms.
As a nearly daily player of this site I must say they are 100% legit and have the best promos, best platforms, great customer service ( very helpful & friendly) Only downside to me is it takes hours to cash out but it does come. Love these guys!
Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!
Love this website. The only thing I could ask is for a little bit quicker withdrawal of funds! They are 100% legit though. They offer bonuses of some sort pretty much every single day. Go play with them!
Hey Preston,
We would like to express our sincerest gratitude for your valuable review. Your feedback means the world to us, and we are delighted to hear that you are genuinely pleased with the top-notch quality of our service. Your satisfaction is our ultimate goal, and receiving such positive feedback is incredibly motivating!
Even though it takes a little time for them to verify it's you it's for my protection on which I appreciate. After your verification goes through it's easy sailing from there on. Quick loading in games it takes a little time to get paid out but they do pay out. It's hard to find a trustworthy site I've been ripped off so many times by these sites. But haven't had any issues here. I enjoy there variety of platforms. There's 24 hour customer service which are.very helpful. And you really do win there's bonuses everyday to enhance your luck. Great site!
Dear Jennifer,
Thank you for your valuable review. We sincerely appreciate your feedback and are delighted to learn that you are pleased with the quality of our service. Your satisfaction is of utmost importance to us, and it is always rewarding to receive such positive feedback.
I do enjoy making so I played with a few websites and different agents. But these people are the most efficient and the customer service is reliable and consistent and always professional. I've made more than a handful of deposits and also withdraws every time it was absolutely legitimate. I recommend them to anybody close me that likes the game.
Dear Donny, thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
What my main attraction with this website/app and game is it has ever read favorite platform known to me and others as well as very fast responding support for their customer support stand they got daily bonuses and stuff
Hi Andrew,
We’re happy you are satisfied with the quality of our service. It means a lot!
Thank you for choosing BitPlay! Let us know if you need anything else.
Of course it plays legit friendly customer service very helpful very informative easy to follow instructions directions easy to make a deposits easy to make withdrawals they confirm things quickly and pay out fast great people recommend them for everybody if you're tired of your local social media casino jump on bit play and all the platforms are available and you don't have to deal with all the regular more of having to wait for your money
Hi Melaine,
Thank you very much for sharing your experience with us. We are really happy that your interaction with our brand was so positive.
Warm regards from BitPlay family
Theres always something I could complain about or pick apart. But all in all, this site is decent. The help is quality and they pay...they actually pay! So scrape up you dollars and deposit here, enjoy the games and win with no worries!
The staff is great, the games are on point. The withdrawal is grueling. It's not fast. I think once it cleared in an hour. Which makes me think, why am I waiting 8 or more hours, the did it inan hour once it's not to much to expect it all the time in that amount of time
These guys and gals, really help out, I've complained as well as just asked simple questions, and they've always been on top of it! Wether it's figuring out what I'm complaining about and or helping me with my questions. Overall I give them a 5/5 on service.
Hi Kevin,
Thank you for your feedback, and we look forward to seeing you again!
Wonderful platforms wonderful service they have the best promotions you will not lose your money their practically giving you money like it grows on trees man I swear I'm so thankful for this non scanning wonderful amazing casino on thank you bit play
Dear Jeremy
Thank you for your valuable review. We sincerely appreciate your feedback and are delighted to learn that you are pleased with the quality of our service. Your satisfaction is of utmost importance to us, and it is always rewarding to receive such positive feedback.
Outstanding customer service. They have over 20 platforms to choose from. Withdrawals are anywhere from 2-20 hours usually average 8 hours but never had an issue with not receiving a withdrawal. They are legit!
Answer: Hello Alberta, Please send us an email at info@bitplay.ag with more information so that we can make things right for you. Looking forward to hearing from you back soon!
Answer: They will never pay you. They are thieves and terrorists.
Answer: I wish the payout was faster I know sites like bitstarz they pay out fast I usually get it within the hour of submitting my withdrawal but bitplay u have to wait hours before
Hello Tyler, thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!