They will not pay out their platform board says daily bonuses, which makes some pointless like therefore why give them out if they're not gonna honor it I don't find it fair. They suck.
Great customer service and always helping also very good prizes I enjoy playing all their amazing cool games
Won't let me verify I try taking regular photo also tried using small upload file but won't let me first says error code 500 then they won't even let you try again after you get response from admin after they decline the first one because they make the button untouchable and the slots were scamming me the wilds was doing nothing on it panda master
The vast array of platforms and games makes this site one if not thee best out there there's something for everyone. I highly recommend you get in on the action. Top bonuses and competitive slot tournaments with chances to win free play everyday.
There is a platform for every type of player! With great bonuses and competitive game play recommend to everyone.
So upon registration user must follow directions precisely and I assume it would be an easy sign up. Well I didn't. Fortunately the customer service is excellent. I'm waiting on a 170 cash out from my first buy in now and will add the fifth star if all goes well. Good luck to all
I made a purchase of $13 on bitcoin with cashapp, and sent the deposit to my account on bitbetwin, the receipt says order total $10,but they said they received $7, I asked for proof of them receiving $7 instead of the $13 I paid for a deposit of $10,my order id says order total $10, but they still say it's 7,without proof or anything on my receipt with a $7 received for tht order, my proof is my order receipt showing a order total of $10 completed
I've played here for a few years now And haven't had many issues. I was playing a game on Ultra Power, I won $900 in bonus which I never received. After numerous phone calls, messages and chats they told me their reasoning for declining my withdrawal, A 'glitch'. A glitch in their system prevented them from paying me. It's been about 3 weeks now and I'm still trying to get my $26 deposit back. For this reason they suck.
They have received thousands of dollars from me, I am level 6. It's disheartening that once a jackpot finally drops for me, they refuse to pay it and call it a glitch.
Out of all the online venues, bitbetwin is still my favorite! They have daily promos and ways to multiply your deposit!
Super easy customer care was knowledgeable, fast and very nice. I highly recommend giving these guys a try. Only thing that I don't know is how fast. The withdrawal processes. Otherwise, they would've received a five. I will do an update to let everyone know when I receive it.
I'm not to happy with this site anymore. I once love it. Lately they keep declining my withdrawals because I would have a zero balance. 👍 OK, I know this so yes proceed. They take forever to complete it by this I may play it back. Ridiculous. The finance team is awful and they don't respond to resolve your issues.I just submitted a withdrawal hopefully they'll prove me wrong and complete it in a timely manner.
Įi submitted my withdrawal 4 days ago and it's still not completed. I also play vegas-x at the store and when I win I get paid immediately. I just saying. This don't make no sense
I recently had a bad experience with this site. However, I am giving them a chance to redeem themselves. I have just submitted another cash out request. Let's hope the pay out. I will update my review depending on the outcome of this request.
I have been playing with bitbetwin for over a year and to me it seems like that they are becoming more and more sloppy when it comes to their side of the bargaining chip they're quick to take your money and slow to return it shaking my head it's a possibility that we're about to part ways. The relationship is becoming toxic I have been waiting on my payout for 22 hours they took it from my platform game account and right now I guess it's just resting in their bank account instead of resting in mine.
We sincerely apologize for the less-than-ideal experience you encountered. We deeply regret any inconvenience caused and would like to swiftly address and resolve this issue for you. Please reach out to us at our support email, providing your website email, and we will do our utmost to assist you promptly. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to make things right. info@bitbetwin.cc
Email took me a hour or more to figure out how to receive the code overall had fun. Glad I was blessed customer service is not what it use to be
I've been a good loyal paying customer, but for awhile haven't been satisfied it's one thing or another today my issue is trying to withdrawal and unable to because I'm not receiving otp why I don't know there should be another way to be able to withdrawal if that way isn't working, it's easy for them to collect but hard to receive my winnings.
Since I've been playing I've always deposited minimum of $10 and yes know the charges so was never given the full amount on platform, today
I deposited same amount and after fees was told I had to deposit $10 to be eligible to play, because they decided to change their rules without notification, and now they have my deposit on hold which is bull I just can't believe after all the money I've deposited on bitbetwin they want to treat a good paying customer
With this bull, it's not right. I'm really really disappointed on this bitbetwin,
I have had some difficulty in the past but I'm giving them another chance because I love there games. I'll update as soon as I get paid. 🤞 That I get paid.
My deposit was delayed so I would miss out on points on free play redemption. Payment has been approved within the time I would have been able to redeem points for my deposit and my deposit instead was delayed. Previous deposit was del as delayed for over half a day. They won't send you a message to let you know that your deposit is delayed or on hold until you have to contact them to ask them why
I received a confirmation on my winnings from inferno slots only to be told that they were not going to honor my winnings
I keep getting denied for my withdrawal. They are using every trick in the book. They have denied my photos at 7 times to drag out paying me. If you have a lot of patience this will still be trying
Never ever play here these people will steal your money I have literally been waiting for 29 days for them to process my withdrawal and I still haven't received it they claim to have no management or support staff that you can speak with the chat agent don't ever help you and every time I inquire about my money I'm being given a different story and basically being lied to I've tried calling them I've emailed them and still nothing they refuse to help and I don't know what else to do I messaged them every day and there is nothing wrong with my account and they are have no legitimate reason to withhold my money
For the life of me I don't know why they haven't been paying people withdrawal but they still taking deposits and won't say why or how long they are being very vague I will not be spending another dime with them
I play at a lot of different online casinos bitbetwin used to be my all-time favorite and then they made it hard to win I didn't win anything on there for like 5 months straight no jackpot bonuses I couldn't win anything past $100 and so I slacked off and I stopped playing with them and I started to play with ignition and bitStarz you can win lots of money on there and they process your withdrawal in less than an hour so lately I've tried to give them a chance again and start back playing with them and now I've been waiting for 3 days for a $90 withdrawal first they tried to blame it on some blockchain congestion something and now they're trying to tell me that they have so many withdrawals to process that it's all backed up the customer service people are rude they leave you on hold for long periods of time and then they come back with some random answer to your question and didn't even they're not even telling the truth I asked them how can they receive deposits but they can't send out a withdrawal blockchain works the same on both ways if I send you something you should be able to send me something so you still want me to send you my money to make a deposit but you don't want to send me my money for a withdrawal
Can someone please explain to me why withdrawals can't be processed but we can still send deposits using Bitcoin with no problem a transaction is a transaction weather going or coming
I have days again and they don't want to pay me I don't know what's going on with this casino, they just want to keep your money I asked them to please give me what I had sent them $150 that I didn't care what I had won and they don't even want to pay me they are opportunistic thieves someone who can help me is a lot of what they have done to me! Too much money has been stolen from me! I don't recommend them
All the time they make a thousand excuses when it comes to paying I don't recommend them they're just going to steal their money I'm sorry for the new people who are coming in to play with them they are thieves! Open your eyes
Had my withdraw on hold for two weeks give me every excuse under the book as to why but yet my friends are receiving theirs no problem. Won't tell me why they are holding it tell me I will receive it soon two weeks later still on hold they lie, refuse to let you speak to management support doesn't help you at all like they don't read your messages and answer what ever they want which most times doesn't even answer what your asking. They are a fraudulant casino say you will get paid within 24 hours but again two weeks later still no money in my account finance won't respond to any of my emails. Can't get help anywhere as to why they won't pay me I've abides by their rules,and conditions but yet they break them. Think they stole my money that's why I'm not getting paid. They rigg their games for you to loose I don't recommend playing with them unless you dond mind getting ripped off
I'm not sure why they're being flag for suspicious reviews, because they've been a great gaming platform for me to play on. They have always been professional and respectful. Their staff is amazing and have very quick responses and turnarounds for the deposits and withdrawals. I give them five stars
I understand that BitBetWin does a very good and thorough job at making sure everything goes well for the customer as well as do everything correct and professional. I appreciate you guys and would say that you are very much worth putting trust into and you make the gaming world much better having you around.Thank you
I been waiting 6 days to get cashed out on $60 and they all just say it's a technical error and are working hard to fix it which is bull! I don't recommend playing on this platform ever! If I could give negative stats I would!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Your comments have been shared with our entire team at BitBetWin. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.