Pottery Barn TeenReviews 177

Ordered game tables that were in stock in October for kids for Christmas. Every delivery date provided passed and no calls. PBTeen blamed delivery company and took no responsibility. Almost January and still waiting for game tables. No offer to cover delivery charges. One of the items went on sale since I ordered it in October and states it is in stock but PBTeen has not offered to reduce the cost. Still no delivery date from PBTeen. Terrible company with poor customer service.

Starting with taking more than 3 months for in stock furniture to be delivered, customer service is awful, they just lie to you. They have cancel our Chelsea Bed 6 times, without eve sending a warning email, text or phone call about the cancelation. We found out by calling customer service and waiting 3 hrs to have some kind kf answer that at the end was inaccurate. We did got the Chelsea dresser 2 months after delivery date. To be honest their furniture is Over price and quality is poor. Very difficult to open the dresser drawers. Don't buy it from here. Same quality for at least 500$ less and delivered within a week from wayfair.

Pottery Barn Teen failed to deliver bedroom furniture. Waited months and never received the items I purchased. Customer service was terrible. They stated 2 of the 3 pieces were at the delivery center, but the third was probably on a freight truck that hadn't been unloaded or still in transit from who knows where. I needed all 3 pieces for the bedroom set. No apology or discount despite the delays after delays. Horrible. Shop anywhere else. They don't deliver the goods!

Ordered a bag from this company that was damaged during shipping. The shipping company, FedEx, stated the damage and immediately shipped it back to them before ever even reaching me. I NEVER got an email it was returned, nor one that a refund was being processed. I had to call their terrible customer service and request the refund. So basically, had I not of followed up, they would have kept the cash and walked away. Terrible company.

I called to change the size of an order and was told i could not regardless of the fact that i wanted it monogrammed! They said that within 1 hour the suitcase was already monogrammed and at the distribution center, i am expected to believe that?! Do not do any business with this company!

Ordered full day bed. Brought wrong size twice. Then said they arr out of it. Picked up 2nd wrong bed but still scheuduling pick ups for what they took last week. Still no refund. Love west elm so thought they would be the same. They are not!

Have been trying to get a new bedroom set with bed, dresser, nightstand and two chairs delivered for my daughter since June 2021. Dresser was damaged on delivery and had to be rescheduled. They've tried to deliver the bed FIVE times now and each time it has been damaged. One of the chairs arrived poorly packaged and with stains we couldn't wipe out. Worst part is the customer service. The delivery people don't seem to communicate with PB. We have to call PB ourselves to tell them about the damage. They don't have any idea what the other is doing. We finally got bumped up to a PB customer service supervisor who seemed like she would be helpful but then stopped returning emails and phone calls after the last damaged delivery. We have spent so many hours on the phone, waiting for delivery people, sending emails, etc. We used to buy a lot of things from PB but never will again.

Been waiting 5+ months for a couch to arrive. I've been sent the wrong tracking numbers 3 different times. Called "customer service" 10x - each time waiting 1.5 hours for someone to answer. They had to submit an order for a replacement couch after they could not locate the first one. Then the replacement one was lost, too. I ultimately had to cancel the entire thing almost 6 months later. THIS PLACE IS AN F-ING DISASTER. Do not order from here.

The poor quality of this mirror is embarrassing for its price point. The frame is not straight and unevenly mounted. Edges of the glass are visible in some areas. The gold finish is not metal, but a powder coating that arrived with scratches. Worst of all, the mirror shows a distorted reflection.

Pottery Barn is one of the few remaining brands that does not have customer reviews. If so, customers would reveal that their products are cheap, big-box store quality with an unjustified brand name markup.

I ordered a duvet cover what, similar to what overs described, bled while washing according to instructions. The item is out of stock for 4 months... I called customer service, waited 20 minutes before someone finally answered, she said this needed to be escalated to a manager. I told her I really didn't want to wait another 20 minutes, and she said someone would pick up right away. I was put back in the calling queue, waited 20 minutes until I finally hung up. This is a $150 mistake I will not make again... DO NOT SHOP AT POTTERY BARN!

So many issues - where do I start?
My daughter saw some bedroom furniture she liked. It was a $6,000 bed, dresser and headboard set. She used her own money, otherwise I would have not permitted it. The quality didn't come anywhere near the price tag. Maybe $2,000. I understand that in this post-covid insanity things are generally over priced, but for that kind of price point, I expected better. To me, it just feels cheap. It was well packaged - good thing considering the delivery neanderthals... The delivery/assembly staff were woefully equipped. They did not have all the necessary tools to complete the assembly process. My son and I finished the process to avoid having these people back in my home - or anywhere near it. The delivery individual carried the first piece in and damaged the drywall and cornerbead. This will not be an easy fix since the area connects to multiple walls. Where will the painter stop? I have contacted customer service no less that 5 times and have yet to get a response. The furniture was delivered 06/02/2022. I think I should have had a response by now (06/27/2022). Further, there was damage to the yard from the driver. My advise - run away from anything Pottery Barn. The only reason I gave the extra star is that they did offer a 10% credit for the incomplete assembly.

They sent me six emails to get 20% off of what I left in my basket. I finally purchased and the code HAPPY did not got through. I sent emails, sent them the offer they sent six times, yet they would only credit me for $27 for mailing. Take your business elsewhere as they are not customer friendly!

I purchased the Emily & Meritt Bed Of Roses Comforter, Twin/Twin XL, Black/Ivory last year. It went in a guest room untouched this whole time. A few days ago I figured it was time for a wash. I followed the washing instructions on the label *exactly, and being a such large item it was washed completely alone. To my dismay when I pulled it out of the washer the black dye had bled all over the comforter! I contacted customer service telling them I wanted this made right as there's no excuse. Their response was that the order is too old for them to do anything at all. I spent several thousands redecorating this room with PBT products and will never shop there again. There's no way they didn't know this dye was not colorfast. Not to mention they didn't even offer an apology or try in any way to retain future business with me. I'm an interior designer and their horrid customer service will be noted to all customers considering a PB product.

I ordered an expensive comforter & shams back in April. Delivery quote said I'd get them by late April. Well, it's now late June and they just moved my delivery to late JULY! On top of that, they continually put through a charge on my debit card, then deleted it, then charged it, then deleted it... which makes for a nightmare regarding balancing my checking account. I WILL NEVER ORDER FROM THEM AGAIN!
Cancelling the order today.

I bought this dresser 2.5 years ago. It was Always in the same place. We moved it to clean up and the feet cracked. I tried to reattach them, but the bottom is particle board, not solid. Pottery barn won't address this defect. I had to remove the legs. Not happy. Furniture from target is better made. Don't go for the higher price at pbt.

I bought a $75 hat rack that but by the time it arrived I no longer wanted it so I returned it unopened. PB teen, at not point said that I would have to pay for shipping. But once they got the item back, only returned $45. I contacted them and they said the difference was for shipping. $30! At not point during the buying process of the return process was this ever mentioned. Total Scam! And they got my name wrong in the correspondence - calling me Nicole but my name is Bernadette. The worst customer service.

BE AWARE, STAY AWAY FROM THIS SCAM WEBSITE. It was the worst online shopping experience I had all my life.

Ordered a kettle on 9th, Jan which was expected to be delivered on 21th Jan and has not even prepared to ship after a week.

I called customer service and they said it's the date when they will be receiving the product from the importation center! Then why the hell are you showing that day as the expected time to deliver to the customer?

They already knew that and just to get customers they're FALSE ADVERTISING!

They didn't cancel the order even it's not even prepared to ship.

The website itself is impressive but the company is just a gong show.

Again, STAY AWAY FROM THIS COMPANY and don't order anything from here.