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How would you rate Paytm?
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India
1 review
0 helpful votes
Follow Gagandeep S.
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I was using paytm credit card Machine for my business, unfortunately I had to close down my business and since then Nov2021 i am asking paytm to cancel the services and take the machine back but I still have the machine and getting service charge every month. I have called the customer care number and sent emails several times but nothing is been done. I am fed-up and don't know what to do with this service charge. So guys be careful dealing with paytm as they will not deactivate your services once you take their services..

Date of experience: July 23, 2022
India
1 review
1 helpful vote
Follow Kiran R.
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I ordered a Bluetooth watch but they given used product and not given label in that and I make return but they didn't accept because they want label rate of the product but they didn't given the label at the time of delivered this too worst company

Date of experience: June 16, 2021
India
2 reviews
5 helpful votes
Follow Sarat B.
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They blocked My credit card which I use to fill my mobile wallet. They mentioned that it is their internal policy without explaining any.

There are many instances with softaare, money refund etc but i stuck with Paytm. But thank god with their policy of not allowing money recharge through my credit card, I stopped using paytm

Date of experience: March 16, 2017
India
1 review
6 helpful votes
Follow Pratik K.
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Do not buy anything online from paytm...
1. All defective product is sold in paytm. I ordered arount 12 product. Out of that 10 was defective.
2. Customer care will not reply properly for your mails.
3. For the name sake return policy is there, but there is no return option for the product in paytm website.

Date of experience: June 4, 2015
India
1 review
2 helpful votes
Follow AYUSH G.
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Every time it is showing the payment is in the process,
If the balance is deducted from the bank, then why they don't add it into the paytm wallet. It is showing it takes 12 hours to add it to your account.
Then what is the use of this app if you have to wait for 12 hours for the simple process(recharge your phone).
It is easy to go to the nearest retailer to recharge your phone instead of waiting for 12 hours.

Date of experience: September 25, 2017
India
1 review
1 helpful vote
Follow Anand K.
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Worst response
December 2, 2020

I'm trying call paytm customer care center I have no guidelines from my paytm app. After finding customer care number and I dialed to talk with customer care. Recording of voices only responding and not it is nor understanding my queries. How can I convey to machine. No human interaction machines only lead peoples to unsubscribe paytm.

Date of experience: December 2, 2020
Germany
1 review
1 helpful vote
Follow Jyotsna T.
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I am your customer from last 4 years.
But i am never getting any coupon offer form your side.
While I am applying any coupon provide form your coupon side that never applicable on my login.
And you did not describe that this coupon applicable on optional users.
And Why always all coupons are not applicable on my user id.

Date of experience: June 19, 2016
India
1 review
0 helpful votes
Follow Surbhi J.
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You disgusting people given no rewards and just making fools to people! If i m not belong from good city what i will do with your fuking couples! Tell me! Atleast you have to give some money rewards na so that i m interested in using your app! U r just sending couples how can i use them i m in very small village and cant do that! And getting nothing! Try to put that policy which u have given earlier plz

Date of experience: May 23, 2021
India
1 review
0 helpful votes
Follow Manoranjan P.
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Paytm fraud
October 5, 2018

I purchased a otg cable. They delivered me a without seal otg cable, which was old and broken inside. After that i returned that product but till now i didnt get new one and they are not responding at all. This is my second experience with paytm. I will give minus rating for paytm.

Date of experience: October 5, 2018
India
1 review
1 helpful vote
Follow sandeep p.
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The paytm is not that much good
Yesterday i made a recharge, i got the recharge but the amount was deducted from my account for 2 recharge and i just got 1 recharge benefits.
Paytm need to improve and also takes care of the costumers satisfaction and if someone tells me to gave marks out of 10 then i just gave 3 to paytm.

Date of experience: May 31, 2016
India
1 review
0 helpful votes
Follow vishal s.
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I make one transaction of rs 2000 on 9 January 2022 payment goes failed but deducted from my paytm bank a/c i make many calls to paytm customer care and wrote the complaint on 24/7 paytm customer service. But i got big bad experiance no one responded. Till time my money not refund to me. And paytm customer care number is out of reach from my registerd number. How bad it is. Paytm is a fraud app.

Date of experience: January 12, 2022
India
1 review
0 helpful votes
Follow HASMUKH M.
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HI SIR I don't understand why did you cancelled my return request i provide all information you request i wait for some come to pickup in look in my return request it says it processing all of sudden it says it request or return cancelled it surprise for me this happen 1 st time in my life i bought and come out this way how cen i believe buy from pay tm mall without any response and cannot talking with any one talking with only machines it big amount of money 8.798 rupees and it seller fault he is not shipping well and product got damage seller has no any replacement in stock that he and pat tm mall donot like refund money what i going to do with damage sub woofer please be were to buy from pay tm mall that s hard working money

Date of experience: May 20, 2021
India
1 review
1 helpful vote
Follow Rakesh K.
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Paytm helpline number
December 6, 2021

Paytm helpline ******* Paytm customer care helpline number ******* all upi problems solve just toll free number... Paytm customer care helpline number ******* all upi problems solve just toll free number... Paytm customer care helpline number ******* all upi problems solve just toll free number...

Date of experience: December 6, 2021
India
1 review
1 helpful vote
Follow Sahi K.
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#paytm customer support and no #paytm customer support and no #paytm customer support and no #paytm customer support and no #paytm customer support and no ******************************************
#paytm customer support and no *******443

#paytm customer support and no *******443

#paytm customer support and no *******443

#paytm customer support and no #paytm customer support and no *******443

#paytm customer support and no ****************************

Date of experience: March 12, 2020
India
1 review
0 helpful votes
Follow Darshan K.
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This is some app which is not having customer care agents because they are busy in frauding bank accounts as if the mobile phone is stolen then the money in the bank account is stolen by fraud company called Paytm... As I am willing to upload some proofs the app is not allowing me to take screenshots of the conversation

Date of experience: November 30, 2021
India
1 review
4 helpful votes
Follow Sathesh R.
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Wallet issue
January 11, 2016

HI,

My ticket number is (*******). What is the status of my account and wallet issue?. Post 4 days i have facing wallet issue and account blocking issue but my request not resolved in your end. I really very sad with Paytm.
My Request ID: Request #*******

Thanks & Regards,
Sathesh. R

Date of experience: January 11, 2016
India
1 review
14 helpful votes
Follow Kumar M.
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Paytm or Cheaters
May 30, 2020

Paytm don't order with paytm mall they cheated me for that They try to give lot of unnecessary reasons for order delivery mainly I want to say something they or cheating with customers.
Once u order they won't delivery the things before only they show deliverd your thing.
They won't take response for the things what u order
If any defective they won't accept returns also
I bothering lot of problems with paytm

My request is don't book with paytm.
They or cheaters pls understand.

Date of experience: May 30, 2020
India
1 review
0 helpful votes
Follow Manas M.
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Don't use paytm
December 21, 2016

When India started the cash less transaction Paytm started kidding, have tried to recharge Videocon d2h but getting error like http 499, http 503... really think about it not a radiculous service? Why I go for paytm. If this is internal issue what the engineer are doing to fix a small bug...

Date of experience: December 21, 2016
India
1 review
1 helpful vote
Follow Ananya N.
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So disappointing.
January 6, 2017

These people dont have a proper customer service and the motto is WE CARE.
How on earth can you help your customers. No one to talk to, tell your problem. I am student and my 3000 rupees is STUCK with PAYTM. And they didnot send me any mails or get any calls.

Date of experience: January 6, 2017
India
1 review
0 helpful votes
Follow mani m.
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Think twice before purchasing anything from paytm. I have a fcuking experience with these guys. I ordered a woodland shoe of cost RS 5295.
The sole of the shoe is damaged within 16 days. I do not have any doubts in the brand since I am using woodland for past 5 years. Actually I found the damage on 16th day. Yet I was told from the customer supporting team that you are not eligible for returns or replacement since 15 days over. I fcukedup. So it will be good to have a special agreement and policies with them before ordering anything costly. They are not even ready to think from user perspective. Still I do not know one thing, how they can enhance their business without having a good relationship with their users.

Date of experience: November 18, 2016

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91