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India
1 review
1 helpful vote
Follow Bhanu K.
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I want make customer aware about cheating of payTM. I ordered a Hitachi 1.5 Ton 5 Star(2018) Inverter Split AC from PayTM I received the product, Authorized person from brand Hitachi came to install and informed me that AC is Defective and some issue with compressor and informed me to get this replaced. In specified time I raised a return request. I had to follow numerous emails and calls but they have still not resolved the issue. PayTM keeps asking different information in separate email like photo serial number. Please don't buy from payTM unless you want to be in situation like me. Order#*******925. Ref# *******. #PaytmKaro to #PaytmMatKaro

Date of experience: June 17, 2018
India
1 review
13 helpful votes
Follow Abhishek S.
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I ask them on 15 March to close my fastag because I have sold my car to cars 24 and forgot to remove my fastag.
They told me that they will close it next 3 days and my money get deducted from paytm account after 3 days they give same response but no action now today is 22 may and still they told it will take 3 more days. I counting how months and year it will take tp process my simple request even I ask them to close my account but...

Date of experience: May 21, 2020
India
1 review
0 helpful votes
Follow Sandeep S.
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Paytm offer me zee5 55 discount offer on rs 999 yearly subscription when I applied promo code zee5 charges me full amount of rs 999 instead of ra 450/-, paytm customer care is in hell there is no way to talk customer care executive.

My advice is don't belive in paytm offer bull$#*!. Even I have no faith in paytm.

Be careful

Date of experience: May 31, 2021
India
1 review
8 helpful votes
Follow Sushant K.
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Paytm Mall is cheating to customers by making the status DELIVERED without delivering the product and not even refunding money.
I ordered a headphone (Order number *******3405).
Suddenly after few days I got the status in apps as DELIVERED. I went on following them up to next 15 days but no result. Now after 20 days they say it is out of support duration we can't take the complaint also. My initial complaint number is *******. I suggest public not to buy any product through PAYTM MALL. They are smart cheaters.

Date of experience: June 17, 2020
India
1 review
1 helpful vote
Follow Majoria H.
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Fraud fraud n fraud
April 24, 2015

I recharged 1967 for airtel dth 2 day's back still the amount did not credit in airtel account n I send him at least 15 email but there is no reply even they r not giving back the amount to my account back now I finaly make my mind to take action through cyber crime.

Date of experience: April 24, 2015
India
1 review
1 helpful vote
Follow Prachi A.
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WORST CUSTOMER CARE
July 15, 2017

Before I booked ticket through paytm, paytm told me to book the ticket first and then they will add the extra baggage( provided free by emirates if not the reissue case). And now when I booked the ticket, they are asking me for 5550 Rs to add extra baggage. This is totally unfare. Very very disappointed. Will never use paytm in my life ever again.

Date of experience: July 15, 2017
India
1 review
2 helpful votes
Follow jitendra p.
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Paytm is the worst site ever, I took mendeo from paytm last week, number of times I requested them for cash back, they are not adding in to my wallet, my sincere request is do not go for cash back offers.

Date of experience: May 22, 2015
GB
2 reviews
4 helpful votes
Follow Blah b.
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Paytm Scam
March 27, 2015

I jes received an email telling me I ordered some $#*! I didnt I havent even ever heard of this company! I messaged them telling them that it wasnt me and I told them to remove my email from their system and the 'customer care' responded by tellinf my ticket number. Seeing the other reviews I advice you to not even waste your breath! False promises and lies!

Date of experience: March 27, 2015
India
1 review
0 helpful votes
Follow swedeep a.
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Happy with paytm
May 3, 2017

I am very satisfied with paytm as i always get my cash back within an hour. I had ordered a beard oil and i was given the expected delivery date on 8th may 2017. Since i had to leave the town little early i had requested a day early to my departure to deliver my product the next day and surprisingly i received that product the next day which was 5 days earlier than the expected date.

Date of experience: May 3, 2017
India
1 review
0 helpful votes
Follow Vikas U.
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Fraud in Paytm mall
January 25, 2022

I have purchased a noise blutooth on 19 jan but next day I'll put a request for local product received but Paytm denied to replacement or return, because he told me tyup with service centre and when I am ho to service centre the service also confirm blutooth local product. This is story of fraud company Paytm, never purchase a single product and never recommend to any one for Paytm mall. Any way, fraud paytm fraud

Date of experience: January 25, 2022
India
1 review
1 helpful vote
Follow Gulshan G.
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Dear Sir, after reinstalling my paytm account on same no and same mail id, my earlier wallet balance of Rs 7000plus is not showing in wallet. Its more than five days while during installation message appeared that earlier wallet balance will reflect in 30 minutes. No response on mail from feedback. Can you pl. Help. My no. Is *******348

Date of experience: January 15, 2017
India
1 review
11 helpful votes
Follow Dilip B.
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Worst and unprofessional company run by Indian cheaters. They show the cashback offers and once you purchase the product they they will give you lots of excuses for not to pay your cashback. My order No. *******548 purchased on 13 of May 2018 and till today I am fighting for my cashback of Rs1800. Every time I call them they give some excuses our team is working. Fu* their team for same excuses every time..

Date of experience: July 7, 2018
India
1 review
2 helpful votes
Follow mark j.
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I lost Rs. 2000 for a service not used, the getwoo app claims once deducted they will not refund and paytm was supposed remind me of the auto renewal 5 days before the deduction from my paytm account, but that was not the case.

Once I recharged my wallet, 2k straight way lost. And on reaching customer care of paytm, they asked me to contact the getwoo app service provider (which they conveniently evaded).

Pathetic.

Date of experience: March 7, 2018
India
1 review
2 helpful votes
Follow Saleem k.
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18th of Dec 2016 I have transferred *******/- from paytm but I did not get the amount in my canara bank account. Paytm saying transaction was successful but my bank saying no transaction is belongs to us. I tried so many times with Paytm and canara bank but no use.

I request all of you don't transfer or don't do any transaction on paytm.

If I get the money back within 2 days I will definitely change the comments.

Paytm like apps should be banned

Date of experience: December 21, 2016
India
1 review
12 helpful votes
Follow Kannan n.
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Worst service
October 17, 2018

We bought fast tag from Paytm. From Bangalore to Chennai at Krishnagiri toll fast tag was not working an we paid cash. After 15 mins my account was automatically debited 65 rupees. When we tried calling Paytm customer care they said it's not our problem and due to technical error it happen. Vthey are not ready to refund. This is 3rd time happened. Such a worst service an cheating the customer. Don't buy fast tag from Paytm

Date of experience: October 17, 2018
India
1 review
2 helpful votes
Follow Chaitanya M.
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I have purchased Lenovo mobile through PAYTM on 18th August. Which is found manufacturing defective phone. In duel sims, second sim slot is not working. I have requested immediately paytm to replace the phone. Today after 6 days paytm has not taken any initiative to replace it.It is very difficult to contact customer care officer of paytm. It is very difficult to deal with PAYTM.

Date of experience: August 23, 2017
India
1 review
0 helpful votes
Follow Ajay s.
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Fake marketing
December 25, 2016

Paytm show fake offer to attract customer towards their side. 5-6 time i made payment through paytm but I didn't get any refund till now, it's just their marketing method to attract customer so they increase their revenue by showing this fake offer. So, don't go through this app by seing attractive offer their.

Date of experience: December 25, 2016
India
1 review
0 helpful votes
Follow Rolly U.
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Product quality
August 30, 2017

I am always happy with the service but I have an issues with the product quality, recently I purchased 3 saari and the material they mentioned it was not the same. Even there is no option to complaint about the product to the seller. I am facing the quality of the product on Paytm.

Date of experience: August 30, 2017
India
1 review
0 helpful votes
Follow Meenakshi L.
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I had booked my tickets from mumbai to melbourne which i paid *******/- n it got cancelled due to techincal issues of paytm they cancelled it. But took the amount from my bank account n it had been 11 days for which continuously i have been calling them regularly waiting for 15minutes they keep on hold and dont get me the proper reply. The customer care service sucks of paytm... they have tested my patience level to extremes. And my amount is not refunded yet... I ll soon plan a fraud case against paytm in court for taking my money through false practices and not giving back.

Date of experience: July 24, 2017
India
1 review
0 helpful votes
Follow dasdhjb s.
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Bill Payment
September 16, 2015

They debit your paytm account and dont credit the receivers account. Its has past 4 days... i have been debited from my paytm account and not have received the payment. They have a fcukin service and there product they mention are not teh same... they cheat with us... dont use paytm.

Date of experience: September 16, 2015

Overview

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82
+91