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India
1 review
0 helpful votes
Follow Sabir A.
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I have added my email and i lost my wallet money and all transactions. I sent mail a week ago but didn't get any response. Only a single mail abiut thanks for contacting paytm. They have not refunded my money. Either they should call or mail regularly to inform to user.
I'm not going to use in future and never suggest anyone to use it.

Date of experience: April 18, 2017
India
3 reviews
1 helpful vote
Follow sanjay j.
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Please aware of this site. I booked movies ticket but due to heavy rain the shows was cancelled but paytm.com is not give me refund also have no customer support.not sowing ticket in any of paytm app or web. Total frouded also i contact to customer support but there no response. Please aware of this site and save money

Date of experience: July 23, 2018
India
1 review
3 helpful votes
Follow Parth p.
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Dont use paytm ever
January 27, 2016

Paytm is the worst service ever i seen.
I ordered one item so ordered accepted buy paytm and then after 8 day at the delivery day they cancle the item without my permission and say to me that your refunded will be in 48 hours... And say that item was not available it was too bad please dont use paytm ever

Date of experience: January 27, 2016
India
1 review
1 helpful vote
Follow Parveen K.
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Our customer care is available Paytm 24*7 Customer Helpline 98, 83, 94, 01, 37, Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us... Paytm 24*7 Customer Helpline Numbers. Movies and Events...

Date of experience: June 29, 2021
India
1 review
0 helpful votes
Follow Babasaheb J.
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Very bad experience its asking mobile to send the opt and after entering its not accepting it.

I have already registered the mobile no so it should just send the opt so I can very and login. But its showing the error

Very worse customer support

Date of experience: January 19, 2017
India
1 review
2 helpful votes
Follow aNKU k.
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Hi, Recently I have ordered a mobile Phone. Phone is delivered, but Camera quality is not at all good. I have compared My phone with the same phone ordered from other Site. I have raised a ticket as well For the same. One Associate came to my home, but he did not take my phone back & Just cancelled My request. It is really frustating. Worst services. Please Never purchase any thing from Paytm.

Date of experience: September 12, 2016
India
1 review
0 helpful votes
Follow Manisha P.
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I bought a samsung galaxy phone from paytm about a month ago and it was delivered without charger, earphones,
Manual. The phone looked used and even the sticker on the phone was missing. I tried calling their customer care
And they redirected me to their website. After that they asked me to send pictures of the phone, packaging etc.
Then they asked me to send pics of the imei code. That was not clear enough so they asked me to resend
The pics. I was two three days late so they immediately closed the request! Apparently according to them delivering
Anything is fine. Worst shopping experience of my life, paytm sucks bigtime. Avoid like hell.

Date of experience: May 15, 2017
India
3 reviews
0 helpful votes
Follow RAHUL K.
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Our customer care is available Paytm 24*7 Customer Helpline 629; 0881; 361 Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us... Paytm 24*7 Customer Helpline Numbers. Movies and Events

Date of experience: November 8, 2020
India
1 review
0 helpful votes
Follow kanchan m.
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Cheater and not helpful
September 30, 2015

I have booed one ticket from paytm and i asked to cancel it and refund my money i got the confirmation mail for the same then they are not refunding my money.
They are saying i am not eligible for refund but i have check terms and condition before asking for the refund.

Date of experience: September 30, 2015
India
1 review
0 helpful votes
Follow Vraja S.
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I purchased a TV, it got delivered after 15 days. And after delivery no one came to install for next 3 days. When I asked this to Paytm they gave me a new number to call for the installation and when i tried that number 3 times it was coming busy. I have made the complain to Paytm not sure when my TV will get installed.

Please dont do online shopping with Paytm try out Flipkart, Aamzon, Snapdeal any thing but paytm. It is onle good for mobile recharge etc.

Date of experience: September 24, 2016
India
1 review
1 helpful vote
Follow Surbhi V.
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Paytm is worst
April 12, 2017

I did a transaction to my frnd. Becoz of there tech. Issue transaction was not done. The same amount got deducted from my account and its been one month i did not that money. They people are making fool. Not replying on time.

Date of experience: April 12, 2017
India
1 review
0 helpful votes
Follow venkateswarlu k.
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I will one payment on paytm service February 17th. That payment is failed but till now i am not received money more time i will call paytm customer service but not responded.

Paytm payments is most dangers. My no. *******061

Date of experience: March 13, 2017
India
1 review
1 helpful vote
Follow Abhijeet M.
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Paytm cheated with me
February 9, 2017

I am the user of paytm since more than four years & more than lakhs rupees of shopping I have done but this time I ordered gold coin & they send me silver coin instead of gold coin and now they are denying I Wil also post it to Facebook & will also tweet let the whole world knows about your fraudness. Fraud website will also tell my family members & friends that never to shop with your website. My order#
*******224

Date of experience: February 9, 2017
India
1 review
1 helpful vote
Follow Rohit V.
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Refund realted
July 16, 2023

I was called 30 times but Paytm customer care not pick any once call. Paytm has very bad service refund regarding they not attend any call this is very very bad services

Date of experience: July 16, 2023
India
1 review
0 helpful votes
Follow Akhil K.
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The support i got from the paytm customer care was bad. I had to wait for a week and half to get through with the return process. Assistance i got from the paytm customer support tested my full patience level!

Date of experience: July 18, 2017
India
1 review
0 helpful votes
Follow kesar k.
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No proper communication
February 15, 2017

There no proper channel to share our concerns. No customer care executive is available to respond to users' queries.

I am not able to add money to my paytm wallet. But there is no proper response form Paytm

Date of experience: February 15, 2017
India
1 review
1 helpful vote
Follow Biswa P.
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Paytm is like a thief
December 7, 2016

On 26 the of oct 2016 I was send money from my paytm account to my own bank account at SBBJ. However, Money still not credited to my bank account. But in paytm showing success. After third help mail to paytm still i am not getting any satisfactory help from paytm. They just send a default mail to every query on money send/transfer issue. Thank you!

Date of experience: December 7, 2016
India
1 review
3 helpful votes
Follow RAKESH S.
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Paytm is a fraud online shopping website, I bought apple I phone online through Paytm within 8 months. Paytm is a fraud. Fraud. Fraud, dont buy anything from Paytm.
I already complained to paytm, waiting of their reply, otherwise I will go to consumer forum.

Date of experience: November 21, 2016
India
1 review
12 helpful votes
Follow Jitendra D.
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Received a message for recharge and cashback offer of 150. And was given a promo code to recharge DTH again. End up rs 150 extra to use this cheap app. Suggestions please do not use this they are ceaters. And chet people by offering something and giving something. That's the only reason I don't like this app. Fraudulent guys this Paytm. I have added my message click in the picture please have a look as a proof.

Date of experience: July 18, 2020
India
1 review
2 helpful votes
Follow Harish N.
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Delay in Delivery
April 14, 2017

I requested for an early delivery on 11'th April and customer care told me that they will deliver this order within next 72 hours. But till now I have not received my order. I even contacted the delivery and asked to give me their office address in my location so that I can collect the order by myself but they aren't even giving me that. I have been calling paytm from last 6 days and I haven't received any help from Paytm as well as the delhivery side. This is very disappointing and I don't expect this kind of service from Paytm.

Date of experience: April 14, 2017

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91