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Cambodia
1 review
2 helpful votes
Follow dharani o.
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Im happy with PAYTM
February 13, 2016

Hi, im very much satisfied with paytm, slow delivery but its good. Most of the things in my home i purchased and recharge through paytm only, only one electronic product was worst but i raised return request they accept it and refund my amount but they didnt get back the product.

Date of experience: February 13, 2016
India
1 review
6 helpful votes
Follow Ashwin K.
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Bad Service
January 14, 2016

Reasons to NOT to buy anything expensive from PayTM:
1. In case you cancel the order, they won't refund 100%. If you ask customer care guy, he will say 100% refund, but in practice they deduct 4% as processing fees.
2. Customer care service is Pathetic. You need to be very lucky, if you want to speak to customer care. Otherwise, you can send email, and they will replay in 24hrs.
3. You cannot see product reviews. You can only see, seller review and how many people bought it.

Go For Amazon or Flipkart. You can trust them.

Date of experience: January 14, 2016
India
1 review
0 helpful votes
Follow Haider A.
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Really; Paytm is one of the single gateway where we can trust for secure payment,
I was facing payment issue with Paytm but Paytm resolved my issue shortly,
I m really too much happy with ur Services greatest service provider of payment gateway...
I don't have words to explain how I m impress to use it...
Thank you so much Paytm and all entire team

Date of experience: March 11, 2017
India
1 review
2 helpful votes
Follow Diksha D.
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Extremely fraud!
December 26, 2016

I have registered for the refund of my 4300 from paytm wallet to my bank account. I got a message regarding successful refund of 4300 to my bank account. But no money has been transferred back yet. There is no money in my walket and in bank account as well. Where did the money vanish? This is extreme fraud and a complaint needs to be registered against them. What can someone do in case of an emergency? And there is no additional customer care support. This is the worst ive faced till now.

Date of experience: December 26, 2016
India
1 review
0 helpful votes
Follow Deepa g.
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Fraudlence
May 10, 2017

I had purchased new vivo v5 from paytm and it was delivered on 6th may on the very day i checked and i was unable to charge the battery due to some temperature low of the phone showing message like that. I have sent the complaint to the paytm site and they replied the person will collect the phone and the new phone will be reached u soon. But till today that phone is with me even they didn't message me about my query. When i again tried to call them they are saying go to the service centre and ask for job sheet. How fraud the paytm site is. How can they sit so quite to take my money for the defected phone which is not able to on. I will definitely not going to buy anything from paytm. This site is hoax.

Date of experience: May 10, 2017
India
2 reviews
2 helpful votes
Follow Gurunath A.
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Poor customer care
October 13, 2017

Since i do not remember the password, i am trying to reset my account password. But now the only way to reset password is by calling the customer care number *******388. But i have been trying and the customer care number is always engaged. I have been trying to reach out *******@paytm.com but got a automatic reply that any issues sent to that mail id are not monitored any more. It would have been very comfortable if Paytm also would provide the option to reset the password through a password recovery email.

Date of experience: October 13, 2017
India
1 review
0 helpful votes
Follow Sudhanshu S.
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Paytm is the worst online site ever. Whether it is for shopping, recharge, Ticket bookings anything. They are worst at providing customer support. Paytm is terribly worst at refunding your amount. Never go for this site. Special for booking any tickets or shopping.

Date of experience: April 9, 2021
India
1 review
0 helpful votes
Follow Arya s.
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Low quantity products
November 16, 2016

Product which is shown in picture and which is receiving is quite different... Quality is not good. My first experience in paytm was bad. I consoles myself. Check the reviews first after that do the payment

Date of experience: November 16, 2016
Texas
1 review
2 helpful votes
Follow sats k.
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PayTM has a irritated bunch of customer service folks who are not ready to answer your quriy. I had order for an electronic item and that was delayed indefinitely even after the promised delivery date by PayTM. You can track your order directly on Xpressbees and they said due to a technical problem they could not deliver. PayTM customer service is even worst he said that you give me 48 hours to solve your case or cancel your order. This is the worst service that I have had from any ecommerce portal.

Date of experience: December 31, 2015
India
1 review
1 helpful vote
Follow keval j.
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Worst service i calling from last 3 to 4 days on every paytm customers care no. But no one pickup my call. How can we deal with this type of worst service provider company. The main part of the company is a service but paytm doesn't be a good service provider.

Date of experience: October 27, 2018
India
1 review
2 helpful votes
Follow Neeraj G.
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Cheated on recharge
July 20, 2015

I don't think it is worth to give even one star to paytm, but any way we can not give less than that. Yesterday I did a recharge and my balance is deducted. I thought My recharge has done I used the net pack and I got heavy charges for that. I did complaint thrice on the mail but no reply from there side and no action has been done. My money for recharge as well as for extra net charges got wasted.

Date of experience: July 20, 2015
India
1 review
8 helpful votes
Follow John S.
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Online fraud
July 2, 2018

I made a payment for buying a domain, payment got successful to paytm but the host website didnt receive it. I call up CC at paytm and they put some uneducated customer care who can't respond to any query. I have ask for refund several times but never responded to my msg. This is a real fraud. Will never trust again for making payment or in any other way. Fook this paytm

Date of experience: July 2, 2018
India
1 review
0 helpful votes
Follow Priyank K.
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Paytm is no longer credible

Its an online fraudulent website

Service providers and paytm just take customers for a ride

Avoid wasting ur priceless time and money with paytm

Stranded in middle of now where courtesy universal travels ( if it exists) and paytm

Date of experience: March 30, 2021
India
1 review
1 helpful vote
Follow Montu P.
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BAd experience
August 4, 2015

This site is not like other site like amazon, flipkart, snapdeal and all.
This is totally fraud site lots of user not satisfied with this site.
I would like to inform you that this site members and all not giving answer properly. They like to give argues in each and every part.
Do not waste your time...
Your Lovingly
Friend

Date of experience: August 4, 2015
Cambodia
1 review
2 helpful votes
Follow Suresh K.
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Bank Transfer
July 31, 2015

Mentioned No charges will be deducted for transferring amount from paytm walled to bank account. But in the last mentioned as 4% will be deducted from the amount transfer. What service is the providing, even tried calling their help-desk but No response.

Date of experience: July 31, 2015
India
1 review
2 helpful votes
Follow Rahul K.
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This is 5th time i am facing problem with paytm jean i bought doest have any price tag or brand tag(levis) and its seem to be defective or used. I have complient about this but no response from customer service...

Date of experience: May 21, 2016
India
1 review
0 helpful votes
Follow Sangita B.
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Paytm sucks
May 22, 2017

Paytm sucks. They blocked my paytm account without any reason, i still have a huge amount as wallet balance there. Ut they blocked my account and i am not able to get that amount. And i am trying to cal customer care also they don't answer any calls...

Date of experience: May 22, 2017
India
1 review
0 helpful votes
Follow ShahbazKhan P.
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My name is shahbazkhan from India Gujarat. I purchase red chief shoes tan casual leather shoes RC 3429 107 size=uk 9 online from Paytm mall. I received order on 31 st may 2018 now today 1 July 2018. Yesterday shoes shall break down. Within one month this what i m not aspects from your production manager. I m totally dissatisfied from your brand and your product. Now tell me what should I do? I m not going give at least 1 star review. Please do needful if you have real brand name and product value and service resyo

Date of experience: July 3, 2018
India
1 review
2 helpful votes
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Money not refunded
October 20, 2017

I purchased a mens wallet from paytm, due to inside damage of the wallet, I have returned the wallet, I got refund also, but with in a hour they have deducted that amount from my paytm wallet, many time I tried to contact them, but it is always comes engage, I message also many times, but I got reply that I have spent that money somewhere else, still not result, being regular customer, it was very bad experience with paytm, they have eaten my money... My paytm no. *******803.

Date of experience: October 20, 2017
India
1 review
0 helpful votes
Follow Kamal P.
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Perfect.
September 19, 2015

I recently got a laptop from paytm and reading add these horrible reviews I was scared at first.

BUT!

Paytm' service and dilevery time just amazed me. For me they performed better than the names of Amazon and flipkrat above it the product was even priced low and then the cash back!

They delivered my product 4 days before the expected date.

Just Amazing. I recommend paytm to everyone!

Date of experience: September 19, 2015

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91