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Bulgaria
2 reviews
5 helpful votes
Follow Jeff G.
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Easy to use, widely accepted, reasonable fees. All other payment processors are trying to be an alternative but they fail - they have lousy support and hidden fees. So go with the original and dont waste time with payza, payoneer, skrill and the others.

Date of experience: March 4, 2017
Florida
1 review
0 helpful votes
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Paypal is horrible.
August 1, 2020

They except my money every month which is more than my minimum and never late. They decide to lock me out of my account for no real explanation. I will never use or recommend ever again. A debit card or credit card is a smoother transaction..

Date of experience: August 1, 2020
Florida
1 review
0 helpful votes
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Do not use
July 16, 2020

They do not care for the seller. They always side with the buyer, even when the buyer received the product. On top of that, they charged me a charge back fee, sending my account further into the negative. Will never use them again.

Date of experience: July 16, 2020
Canada
2 reviews
8 helpful votes
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Made a Christmas purchase from Shop.ca and paid via PayPal, with PayPal withdrawing a different (higher) amount from my account than the Shop.ca summary of charges e-mail confirmed. Numerous e-mails and a call to PayPal have solved nothing. Each contact I make seems to be managed there as a new issue. PayPal pushes the issue to Shop.ca and vice versa. Will remove PayPal as a payment method for all of my online purchases.

Date of experience: January 11, 2015
GB
2 reviews
2 helpful votes
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I use paypal for paying for stuff or sending or accepting money. It's the easiest way to pay for eBay purchases. I like it and will continue to use it.
Only one thing that bother me, that is PayPal has own currency exchange courses and they are not so good as in your bank. So it's more useful to change your Paypal settings if you purchase something form Europe or other countries.

For example if u use USD card and are going to purchase in another currency. Either PayPal or your bank can do it. So, you need to change your settings to save money, cause your bank currency exchange is better the PayPal's course.
Just go to your settings, - click "conversion options" and choose "Bill me in the currency listed in the seller's invoice".

Date of experience: August 6, 2014
Florida
1 review
0 helpful votes
Follow Lynette M.
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I recently made a purchase through a guest account on PayPal. The seller sent me a fake tracking number showing the item delivered one month before I ordered it. I messaged PayPal and included pictures of emails sent to me by PayPal which included the receipt number, transaction number, and tracking number from the company. Multiple representatives from the PayPal message center have contacted me all with excuses saying they cannot find the transaction number, receipt number, etc. their excuse for not helping me is that they can't find the transaction which is a lie and the multiple representatives keep requesting the same information over and over. PayPal is a waste of your time and a wonderful way to get ripped off through a third party company. Do not use PayPal!

+9
Date of experience: June 17, 2020
Canada
1 review
13 helpful votes
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Refusing Withdrawls
February 25, 2020

For over 3 weeks I've been trying to withdraw money from my Paypal account. Customer service keeps saying that it's their security system preventing me from withdrawing so I need to withdraw in tranches. $20, $50, $100 and so on. Essentially teaching the system that it's safe. According to Paypal they have "no override mechanism". For 3 days their system has not allowed me to transfer any to my bank account. They are holding my money (over 20k) and refusing to release. This is insanity! If you own a business, STAY AWAY!

Date of experience: February 25, 2020
Canada
1 review
3 helpful votes
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NEVER AGAIN PAYPAL!
August 19, 2015

I. I run MY business just like you do YOURS! When you want your payments you get them instantly without verification. Lets just make life more difficult by holding funds that are obviously MINE. It only took a ton of my time just setting everything up. Disappointed majorly with your customer service where as I've working in customer service for over 15 years. Pick up your slack and verify this. Thanks! -ZERO STARS!

Date of experience: August 19, 2015
Kentucky
4 reviews
17 helpful votes
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My account has been locked because of an inquest my husband put into his bank. I called to figure out what I needed to do and this Padraig from Australia answered me. First of all it had kind of hard to understand what he was saying, he made me wait for so long on the phone. I got very frustrated and did curse, which I get wasnt great. But he was condescending, and absolutely horrible at trying to help me. He kept talking over me and mansplaining things to me like I was an idiot. He refused to give me actual guidance and was incredibly rude. This whole experience has tainted my respect for this company.

Date of experience: July 6, 2018
Florida
27 reviews
30 helpful votes
Follow W D.
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I made a purchase using my PayPal account and the item that was sent was not as described or pictured. It was garbage. I contacted the company twice for sending the merchandise back and they have ignored me. I opened a case with PayPal they asked me for all kinds of information. I sent them screenshots of that exact same company being called scams and frauds from many many other people with the same exact reason that I had. Not as pictured or described. It was garbage. PayPal is friends and pals with scammers and fraud! The earpods that I got was supposed to be a refurbished iphone.

Date of experience: June 30, 2023
Canada
3 reviews
6 helpful votes
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Shady business
June 12, 2021

Don't use Paypal Money Transfer. Paypal will keep your money as long as they want to, Likely your money invested in stocks and or earn interest before Paypal release / transfer to your account. Their so called instant transfer scam. Charge you sky-high fees for instant transfer but your money will stuck somewhere in Paypal's account while your loved ones never see a light waiting for that money.

Date of experience: June 12, 2021
Washington
2 reviews
0 helpful votes
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PayPal allows their sellers to change the software to automatically place an order as soon as you click on "review order". This is illegal. Paypal should be sued for it. It is legally an unauthorized transaction and PayPal will do nothing to back you on it.

Date of experience: April 21, 2023
Pennsylvania
1 review
5 helpful votes
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I was told that my recent payments were under a 72hr review, because of my spike in business. Isn't that the idea? Paypal is the biggest incompetent company I've ever dealt with. Because of this I lost out on two jobs. I wonder if there's a class action suit against them yet?

Date of experience: May 4, 2018
Belgium
2 reviews
5 helpful votes
Follow O A.
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If you cannot log into your PayPal account, then you cannot contact customer service!
Then you file a complain with them (as it is the only way to contact them), and they answer through their customer service system, which you cannot access because you cannot log in!
How worse can you make customer service?

Date of experience: May 22, 2023
Texas
1 review
0 helpful votes
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Dropped them
September 18, 2020

If I could give less of a point system then 1 I would. A customer wanted to pay me via PayPal for a job I completed today. I just recently got PayPal to send a friend money a couple months back. So anyhow customer and I standing in her doorway at end of day, work completed. She provided me the email and I requested payment, she got email and sent payment. Driving home checked the app. Says funds will not be transferred for 21 days! Also charges of $46.70 on a single day project and total of $1600. Pissed I immediately did a refund in which they took the fee out of her refund. Refund for what? There was no transaction. Couldn't get any customer service number or response from the message center. Screw that I'm out!

Date of experience: September 18, 2020
Colorado
1 review
6 helpful votes
Follow John S.
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PayPal is easy to set up and configure. As far as I can tell, that is where its virtue ends. Their operating assumption is that everyone is a fraudster and as a result, they hold back payments for weeks. In addition to holding back payment, their customer service is awful. They take forever to resolve any issues, mis-set expectations badly and worst of all, give out false information. I have also worked with Stripe and with EZPay and would recommend them in a heartbeat over PayPal.

Date of experience: March 26, 2020
Massachusetts
5 reviews
3 helpful votes
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There scammers
June 14, 2023

I purchased a pair of shoes online via PayPal when they arrived I didn't like them I had 60 days to return them now PayPal is saying they have no record of transaction. Then before that I bought a puppy online via PayPal spent over $450 never got the dog my fault went through friends and family however first person at PayPal I spoke to about this said no problem we'll get your money back. Then I spoke to another person there who said too bad your mistake so I had to eat that purchase. Overall I'd say pay pal has received well over $1000 over the years from me. The really bad thing is if you close the account you can't go back and look at those records. At one point I thought they were a reputable company but I'm seeing them as thieves now.

Date of experience: June 14, 2023
California
1 review
3 helpful votes
Follow matthew G.
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Paypal is a joke... first thing is that they put all my money on hold and won't tell me why. Second, you can't talk to anyone. No phone number to call and find out why my money is on hold. Third, you can't even email them... When you try to send a message they give you a computerized response that has nothing to do with your question... WTH! So when you sell something on ebay and use paypal they can hold your money for 15 days. Shame on you... That is not right..

Date of experience: April 16, 2020
Florida
1 review
0 helpful votes
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Scammed again!
April 10, 2022

My PayPal account was scammed and 2 charges made by someone obviously not me were denied. They were investigating so after getting the runaround for 15 days I initiated an investigation with my credit card company. PayPal has now denied the case because of the credit card company investigation…. What a load of crap! They can't stop fraud so you go to your card company and they get pissed……worse yet is the customer service they offer. I'm done with them forever!

Date of experience: April 10, 2022
Texas
2 reviews
3 helpful votes
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The only reason why I used PayPal was to be able to keep track of my business expenses. I am so disappointed! I had my credit card as the primary card yet they still charged my bank account card when I went to buy a large purchase. Now I'm $200 short on my rent payment that's due Monday and today is Saturday. And then they say they can't do anything about it, when it's a thousand percent their fault for allowing a company to not use my primary card?! WHAAAAT?

Date of experience: July 30, 2022

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431