Stay away from Koodo. They will lie and auction their mother to get any money. The whole Telus organization out to scam as soon as you make any contact with them.
Paid off my account and asked to close off my account. After receiving my payment send off my account to collection while I was out of the country few years. Upon finding out asking them to correct was total nightmare. Lies after lies to this day. I escalated my complaint with Commission for Complaints for Telecom-television Services (CCTS). Here is how Koodo responded to CCTS with their lies.
This is how Koodo responded today:
" No contact - CCTS100 -
Dear CCTS,
Thank you for bringing Mr. Concern to our attention.
We have attempted to contact Mr. Multiple times and were not successful in doing so.
· 11/04/2019 Phone call attempt, unable to reach. Voice message left;
· 11/12/2019 Phone call attempt, client answered but requested a call on another day (Unspecified)
· 11/20/2019 Phone call attempt, unable to reach. Voice message left;
· 11/23/2019 - Phone call attempt, unable to reach. Voice message left.
Should Mr. Wish to discuss this matter, please have him advise us of a contact number or best time to reach him and we will be happy to discuss this with him.
Sincerely,
L F.
Recours Hierarchiques / Escalations"