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New Jersey
1 review
0 helpful votes
Follow Galen A.
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PayPal is horrible
December 6, 2021

PayPal is horrible. I used them a couple times. My ex fiancé did not have a bank account so he used PayPal as a primary source. He sent me money and with no explanation at all PayPal placed a 180 day hold on both of our accounts. We both reached out and the only thing they told us was it was for our protection. We were both out of thousands of dollars and we lost our venue for our wedding reception. This happened in June and its now December I still have not gotten my money. This caused emotional stress on myself and my ex fiancé. We separated as a result of this. This is so unethical. They refused to allow me to appeal the decision. Each time I reach out they say I signed terms of agreement. The call center reps are extremely unprofessional and are not helpful.

Date of experience: December 6, 2021
California
2 reviews
1 helpful vote
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It's not bad
June 3, 2019

I like not having to pull out my credit card, but their customer protection services are terrible. And they bury some pages so deep that I wonder if they want you not to use them. That said, I use them a decent amount and do appreciate it's existence. But it's not a great faith builder in Ebay purchases.

Date of experience: June 3, 2019
New York
2 reviews
5 helpful votes
Follow Richard A.
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Chinese seller learned how to "scam the system", delayed taking care of the problem thru eBay for more than 30 days; eBay said to take it up with PayPal, who said, "Sure, we'll help you - you're covered for 180 days." Obvious fault of the seller, but PayPal denied the claim, stating it was not covered under Purchase Protection (?), when it clearly *was* covered under the guidelines. This was less than 90 days since initial purchase. Don't make a purchase if you think you're covered -- you're NOT!

Date of experience: August 21, 2016
GB
2 reviews
9 helpful votes
Follow Robert M.
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I bought an item off the web. Item took a month to arrive and was incomplete. Chinese seller which I didn't know. PayPal tells me I have to post item at my expense to China before I can get a refund. The postage rates to china are higher than the refund I can expect. Had a long chat to PayPal customer service and they will do nothing about it. No refund. Shameful

Date of experience: November 9, 2018
Isle of Man
1 review
6 helpful votes
Follow Christopher L.
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PayPal is a joke!
April 7, 2020

I've used paypal for a while and recently it's a joke, they have limited my account and then fixed my account however the terrible system they have in place still doesn't work, and when they mess up? Oh well all your money gets locked! You have no access to money that is yours and they have no right to just keep from you for days on end. This is the thrid time they have done this putting me in difficult times. Avoid paypal if you can help it. Unprofessional idiots all of them

Date of experience: April 7, 2020
Indonesia
4 reviews
23 helpful votes
Follow awe h.
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Again, be careful to this site,
I have 2 times withdraw money to my local bank, from May 15th, and May 16th 2019,
And until this day, i did not receive my money.
I have already contact them, no solutions, maybe my money gone,
How this happen, its scammer?
Why Paypal can't contact directly from email?.
Why They don't have online Live Chat? Like Payoneer?, example.
So we can contact directly,

They have another option to contact by phone, but, is very expensive from over the world.

One again,, be careful.
Beware...

Regards

Date of experience: June 2, 2019
Australia
1 review
0 helpful votes
Follow kai man c.
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Poor Customer Service
October 16, 2021

PayPal help me to contact buyer about my case but do nothing. They request me to provide credit attachment after I contact PayPal again over a month with the limit time. I done it within limit time. They deny my case and extend my case for 10 days. I try to redo but failed. Because the case is already deleted on the Resolution center by them. I explained to Customer Service and re attached document through Customer Service. The Resolution center refused my case after 10 days. The reason is they never received any document from me. Resolution center sucks. Customer Service is a joke.

Date of experience: October 16, 2021
New York
11 reviews
21 helpful votes
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Twice Failed
September 4, 2019

What is the point of notifying PayPal about unauthorized activities if they are unwilling to reverse the charge. This has happened to me twice now. Once, an online game charged for an upgrade. I still have no explanation of what I supposedly purchased nor did I get the funds reversed. Most recently I was charged by Uber for the "Uber Pass". Uber has no mechanism to contact them to resolve so I attempted to do it through PayPal. They informed my that through their investigation and my purchase history, I did purchase the Pass. How is this possible when I have never bought the Uber Pass before and I'm notifying them that I did not want it now. Thanks for nothing PayPal.

Date of experience: September 4, 2019
Pennsylvania
2 reviews
2 helpful votes
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Paypal STINKS
September 15, 2023

I wanted $20 deposited from paypal into my checking account. I filled out ALL the correct information and the idiots transfered it to a debit card that doesn't exist! Then the customer "service" (LOL) said it was my fault and I won't see the money until the card rejects the payment then I have to try again. What total morons.

Date of experience: September 15, 2023
District of Columbia
1 review
0 helpful votes
Follow Celestine L.
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Never a problem
November 27, 2021

PayPal makes checking out so incredibly easy. I've never had a problem with them. Once I ordered products from a Facebook scammer, and never received what I had ordered. The website they gave was in Chinese. PayPal went after them and got me a refund. I didn't even tell PayPal about the situation but they were monitoring things for me

Date of experience: November 27, 2021
South Carolina
1 review
0 helpful votes
Follow M D.
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You would be better off using your credit card bc credit cards having buyer protection and would save you the stress of dealing with the non professionalism at PayPal. They don't even have a corporate contact to resolve issues, so you already know they don't want to be bothered and will talk to you unprofessional bc there will be no repercussions. They don't valve their customers.

Date of experience: February 28, 2023
Florida
8 reviews
8 helpful votes
Follow Vicenzo S.
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I do not like Paypal at all. I had a bad experience where they shut my paypal and kept my funds. They had no reason. I paid an ebay seller for a model train track accessory for a model train. It was like $2 and I could have bought it from toy's r us if they had it. That caused them to close my account and not give me back my balance of more than $80. I won't deal with Paypal.

Date of experience: February 13, 2013
Kansas
1 review
5 helpful votes
Follow Diane Z.
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I was a customer of Paypal, but have noticed that their service and accuracy has been going down for the past few months. Recently, I discovered a fraudulent charge on my checking account listing Paypal and a magazine company I never heard of. Fortunately, I bank online and can check my accounts every day. I tried contacting Paypal and after a long wait, I was put on hold for another long wait by someone called "Nigel". I finally gave up and called my bank and had to block my debit card and get a new temporary one. This was a real inconvenience for me and I will never deal with Paypal again and I caution others to opt out, also.

Date of experience: November 9, 2010
Washington
2 reviews
0 helpful votes
Follow Dean B.
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Beware. I have used paypal for 14 years with no fraudulent transactions or other issues. This spring they decided they would start hording my money for 3 weeks before allowing me to deposit into my bank. Multiple attempts to explain my 15 year old business model with them have failed. If you want your payment processor to arbitrarily be able to steal your money for a few weeks, you have found your processor. I am looking into other options. Also, notice paypal has paid business review services to obscure complaints. Read the fine print. The mysterious review services at the top of search are all paypal paid. Had to find the real reviews here at the bottom of the search page.

Date of experience: January 30, 2022
Maryland
2 reviews
0 helpful votes
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I feel betrayed.
December 30, 2019

PayPal closed an account I had for almost 2 years. Being a verified seller on eBay this isn't exactly the best situation to be in. I wish PayPal would stop being this way over something as simple as adding a new bank account. This happens in real life.

Date of experience: December 30, 2019
North Carolina
1 review
0 helpful votes
Follow Ryan F.
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They randomly cancel accounts saying after their review they have decided to terminate business with you. But when you contact them to find out the issue to resolve there is no explanation and they say they just made the decision. Even though you are never late with payments.

Date of experience: May 1, 2023
Greece
1 review
0 helpful votes
Follow Alex P.
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Simple use-case. A merchant requested a payment through PayPal in Euros. I have connected a card which accepts Euros. I have set my primary currency in PayPal to Euros. When the payment reaches PayPal, they charge my account in Pounds. Not only that, they used their own currency exchange resulting in further additional costs. After exchanging 4 emails with the customer support, they let me know that each card has another setting regarding which currency it is being charged with that you (the consumer) cannot see or change unless you send them a message (in which they reply after 24 hours at best). They also refused reimbursement even though it was clearly their fault.

To generalise, the issue of which currency to charge should be left to the consumer, not PayPal. In the above case, they overcharged me with 8%. And all of that because of hidden settings (that do not appear in your profile btw).

Date of experience: March 31, 2020
Washington
1 review
0 helpful votes
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Let's Fight PayPal
March 3, 2021

I can even describe my situation I'm so angers. Read the REAL reviews. Let's start a group dedicated to getting our money back and holding them accountable for their actions. Read the reviews you can tell what real and what's a company writing good reviews. We need to band together and fight them.

Date of experience: March 3, 2021
GB
1 review
0 helpful votes
Follow M A.
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Thieves, Unprofessional
November 20, 2020

Not sure PayPal are worth giving any stars. Waste of time and money useless and unprofessional advisors who said to me to just leave a negative review as they were unable to help me with my issue. An excellent employee who tells customers to leave a negative review instead of helping you out.

Date of experience: November 20, 2020
Canada
3 reviews
7 helpful votes
Follow Steve A.
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I've been screwed by Paypal a couple times now when the seller turned out to be fraudulent (on Ebay) so I avoid Paypal whenever I can. I get much better support from my credit card company and can actually speak to someone when I have a problem. Also Paypal protection is only good for 45 days which is pretty much useless to me as many of the items I order from China take longer than that to come. If the seller has the lock on their website I will always trust my credit card company over Paypal.

Date of experience: August 31, 2017

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431