On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hello Payoneer Support Team, I am Ayman Zaqout
My date of birth is 02/02/1998
My phone number is *******423
I have a problem logging in to my account. Every time I try to log in, it says "Account blocked," and I want a quick solution and open my account again
Because I am in great need of my Payoneer account
I hope you respond quickly and thank you very much.
Thank you great I have received payments easily and smoothly to use have fund
Me gusta la plataforma, es muy sencilla de trabajar, ya tengo mas de 2 años recibiendo mis pagos a traves de Payoneer y sin duda la recomiendo. Me gusta su servicio y la atención al cliente que te brindan.
Fast and easy when it's comes to the best transaction in money transfer across.
Customer Care, Mr. Jhay-ar, has given a clear explanation with follow up email. Great services, provided!
Thanks to the team, the associate can respond right to my queries. Now my 2 issues fixed 👌👍👍👍👍👍
I have never had an issue that wasn't resolved. Customer Service is good and the communication is also good. User friendly.
I called because I was unable to login because the code would not be sent via text or call and the representative helped me.
Great customer service always so helpful and answered all my questions
I recently encountered an issue with a duplicate transaction in my Payoneer account and reached out for assistance. Both Oscar from Customer Service (WhatsApp service in Spanish) and Hugo from Customer Care via email provided exceptional help. They were instrumental in calming my nerves and ensuring that everything was addressed correctly in my account.
In the past, I had been disappointed with the customer care provided by Payoneer, but it is clear that they have significantly improved their service. This time, they took extra care in resolving my issue, and I feel both relieved and extremely satisfied with the support I received.
This level of customer care has exceeded my expectations, and I am grateful for the excellent service provided.
Thank you, Payoneer, for your outstanding assistance and dedication to your clients.
The Overall experience with Payoneer company and services had exceeded my expectations as a client, Starting from fast and reliable fund transfers to Excellent Customer Care.
Any issues I have are resolved in an express timely matter and personally would and I am recommending all Payoneer services to colleagues and peers.
10/10 Overall experience, Keep it up.
Very nice, fast, and helpful. Thanks for your support!
Thank you that you finally addressed my issue. You are so patient to listen to me carefully even you know my english is not so good. Hopefully next time you had an agent that can speak melayu.
Have a good day team!
Payoneer has always helped me and fixed my issues in a timely manner. I've been associated with them for nearly 10 years and have had no issues with them whatsoever. Would recommend 100%
I am really happy to work with Payoneer.Employees are nice and professionally, They solve the problem quickly and professionally.
I'm pleased to have a USD account, even though I'm outside the US, and to be able to make payments online and receive payments.
Takes to long for a 2 step verification and sometimes does not even work
Amazing experience, they helped me so much with my problem and they answered all my questions regarding my problem
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aner,
Thank you very much for your review. We are really sorry to hear that your matter took longer than expected to be resolved.
Right now, we are receiving an increased number of inquiries, which unfortunately may lead to a longer wait. We truly appreciate our customers' understanding and cooperation in this regard. And of course, we are doing our best to shorten the wait for you.
At Payoneer, we are constantly working to further improve customer experience. We know we can always do better and are committed to doing precisely that. We genuinely appreciate your feedback that helps us grow!
Best,
Leo from the Payoneer team