AVOID PAYONEER - ACCOUNT FROZEN DESPITE COMPLETING ALL REQUIREMENTS
I completed every single KYC verification document by December 30,2025. My Verification Center shows ALL requirements as "APPROVED":
Passport - Approved
Photo with date - Approved
Visual identity verification - Approved
Detail Mismatch questionnaire - Approved
Store URL - Approved
Zero open items remaining
Yet as of January 5,2026 (6+ DAYS after final approval), my GBP, EUR, and USD account balances remain DISABLED. No explanation provided despite multiple escalations.
PAYONEER'S FALSE PROMISES:
- Website states: "1-3 business days for account activation"
- Reality: 6+ days and still disabled
- Agent "Princess" promised "24 business hours" on Dec 27 - never fulfilled
- Multiple agents say "escalated to relevant team" - no action taken
MY ATTEMPTS TO RESOLVE:
Email support (Case #**************) - only generic responses
Live chat (3+ separate sessions) - acknowledged but no resolution
Phone support (*******695) - no specific timeline given
Executive escalation email - completely ignored
FINANCIAL DAMAGE:
- Cannot access $3,000+ in legitimate e-commerce earnings
- Amazon marketplace disbursements frozen for 21+ days
- eBay marketplace payments inaccessible for 14+ days
- Business operations completely paralyzed
- Daily income loss continues to accumulate
OFFICIAL COMPLAINTS FILED:
Due to Payoneer's failure to resolve this, I filed formal complaints with:
Better Business Bureau (BBB): Case #[your number]
Consumer Financial Protection Bureau (CFPB): Case #[your number]
THE REAL PROBLEM:
This is a PATTERN. Multiple users online report the exact same issue - verification requirements show "approved" but accounts remain disabled indefinitely. Payoneer's automated system passes you, but manual restrictions remain without explanation.
Their customer service provides only scripted responses with no substantive help. No accountability, no transparency, no timeline.
RECOMMENDATION:
If you need reliable payment processing, use Wise (TransferWise), PayPal, or literally ANY other provider. Don't risk your hard-earned money with Payoneer's broken verification system and unresponsive support.
Your funds will be held hostage with no recourse.
Customer ID: ******* (for verification)
Case Reference: **************
AVOID PAYONEER AT ALL COSTS.
If I could give zero stars, I would. My business is completely paralyzed
due to their failure to honor basic service commitments.
Even after completing ALL verification requirements (all approved), they
hold your funds hostage with no explanation or timeline.
Alternatives I recommend:
- Wise (TransferWise) - reliable, transparent
- PayPal - established, responsive support
- Stripe - professional service
- Literally any other payment processor
Learn from my mist
Payoneer digital wallet account for receiving international marketplace payments from Amazon and eBay. Account currently unusable due to unexplained restrictions.
恢复账户和开户，都有很耐心的指导
电话邮件解决方案等都很好
Excelente servicio! Buen trabajo
Customer service was great.
Everything is fine, fast and saft
长时间没使用该账户，咨询了一下收付款的问题。
They help me in minutes.
A reliable and secure system, with excellent on call service.
I use it for few different shops, just 1 account for all payments
V. V. V. V. V Good
In few minutes on call issues is resolve.!