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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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Bit sceptical in the beginning to purchase from this website as never heard of before. The prices looked very reasonable and clothes were nice. The order was delivered within 10 days as I am based in UK. The quality and sizing of product was as described so very pleased.
It was a Horrible experience! I have placed 2 orders and they never came in! Try to contact them and they would say we will contact you but they don't call and when they email they don't solve anything! They said my order was at the USPS because of wrong address and when i called the USPS they said there is no packages for me! So I disputed the charges and at the end they emailed me telling me we will refund! That's so funny because I was the one that refunded my money! Worst company ever! They promised to compensate me with the orders again and they didn't! They don't keep their words! Worst experience ever!
I ordered twice through the application: first everything was ok, except one pair of socks: I ordered a baby size, and it was good for my big son who has a foot size of 29-30!
I thought probably I made a mistake...
The second time I ordered 4 pair of shoes and all the 4 pairs arrived in different sizes, I don't even understand... (size 33 instead of 29 e.g.). On the application I tried to complain about it, but all 4 times it didn't get through... otherwise the products arrived in time and the quality is decent, too, but the sizes of the shoes are as if they would've sent them accidentally, no matter what I had ordered... very strange and disappointing.
Update: I sent them an e-mail and they replied really quickly offering either to give me vouchers or pay my money back. Their customer service was really quick and professional!:-)
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Very good quality, no tax, quickly delivery than I have expected. I have ordered second time and future I will order more.
I had my address wrong contact customer service and they fix it the same day was so easy and hassle free
Models and quality are very good and reasonable prices A wonderful dressing Nice dress for kids My kids are very happy with it
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Un site à recommander pour tous qui veulent bien s'habiller leur enfant où même pour d'autres articles c'est que du top
Great customer service, timely shipping and awesome prices. They have the cutest clothes and shoes with good quality. Reyna was prompt to address my issues, im so glad I found this little jewel just in time for school!
Mary did a great job solving my problem! I asked for a refund for my package that has not got to me soon enough. I was able to get a full refund and I was told to keep the package if and when it gets to me. But what I have purchased before is very cute and true to size!
I buyed many clothes for my boy baby
There are varieties of collection and even cheaper compared to other sites.
Once my baby cloth size was small they exchanged the larger size without taking the item from us
Good afternoon, well, the experience in solving the problems that I have had in pat pat has been good since I have not lost money but in time, it is the second time that happens to me with what my orders do not arrive but nevertheless I still trust you. Thanks to Phoebe for her patience and attention. Very kind
The entire service Team was so nice and helpful, and i give Genalie a double five star, Genalie is the best.
PatPat has an amazing selection of clothing and their prices and not to expensive. You can shop there for your whole entire family. Their shipping and customer care department, are very friendly and responds back very quickly. I've ordered two to three times from them already. The quality of the clothes are great! I would recommend this website and app to everyone.
Great price and quality and fast shipping. I have used sites like wish in the past and I expected this to be like that, but boy was I wrong the quality of material was really good and looked nice not cheap. I even made a mistake on my order i accidentally ordered a boy shirt instead of girl i reached out they are sending me a girl dres for free! Was super impressed with thier customer service!
Thank you Maria you were a great help. Delighted with products and service. Items arrived on time and I will certainly use this site again
Love the clothes but the sizes I ordered were big. I got in touch with the customer care team and they were so polite and gave me the best solution. Would definitely recommend the website for any maternity or baby clothing. Amazing fabric and helpful team. One very happy customer
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered in receiving your orders prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.