PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
I ordered outfits for boy and girl twins described as "Twinning Fashion Swan Graphic Striped Bodysuits for Bro and Sis" - supposedly reduced from A$49.02 to $27.45 however only the suit for the girl baby arrived. Now three emails in (directly and through their contact on the website) and not even an acknowledgement of my emails!
Very unhappy
I order a Christmas pajama on 21st november. After writing a hundred emails to enquire about my order, I get it on January 4th, when I cannot use it as a present anymore. I decide to send it back and ask to be refund at least for the whole price of the item. I get a partial refund after one month, plus I have paid to send the item back. That is, 25 euros expenses for nothing! They do not care about your emails and give casual answer, never the real answer to your questions. Horrible seller. NEVER AGAIN!
I paid 15 express delivery for what still have not received my order its still in the same spot for over 7 days now they suck
I have asked for them to cancel my order a couple of days after I'd placed it (the status of the order was still "packing" on their website") they had confirmed that my order had been cancelled and a day after I get an email notifying me that the order has been shipped. Since then only a back and forth with their customer service, each one of their employee seems to say completely different things. PLEASE SPARE YOURSELF THE HASSLE OF NEVER RECIEVING WHAT YOU ORDER. I have been waiting OVER 2 MONTHS, still did not get the order and now my baby will be too old for it by the time I'll recieve it, if I ever do that is, which seems highly unlikely.
Please don't do my mistake and spare yourselves the hassle of getting ripped off..
I ordered before Christmas, anticipating a timely delivery -- but NOOOOOO, my order came a week after Christmas. I could see from the email they sent me that it would be arriving late and tried to cancel, but there's NO way to accomplish this. When the package arrived, I was going to send it back promptly, but everyone in our household got violently ill with the flu. I finally opened the package this week to see how to return - no return instructions are included. I googled a phone number, but when calling, only got a message to send an email. Sent an email and received the response that there is a 14 day return policy - NO EXCEPTIONS!
DO NOT EVER ORDER FROM THIS SHYSTER OF A COMPANY!
I ordered November 26 and canceled November 2. They still shipped on December 5. They said to refuse the delivery, but how do you do that when they just leave them on the porch? They said to bring them back to ups which I did. It arrived in Hebron Kentucky December 19. It is January 17 and I have yet to hear from them after emails and phone calls. I have called my bank and started a disputed claim.
Had a couple of hiccups, but Billy from customer service resolve these for me, was so helpful polite, a credit to Pat Pat. Clothes were fab, of high quality, will by buying again.
I ordered the wrong size and PatPat was very accomadating with the refund. I would definitely order from them again. The items were great quality!
I had some questions and concerns about my order and the customer service team answered my email quickly and even offered a partial refund before I even asked. I will be ordering again. I really like the quality of the kids clothing. And the prices are excellent. Just a note- dont be in a rush to get your order as it takes time.
I've ordered several clothes and even though I had to wait a few weeks, I was happy with the order. The clothes were exactly as they show it on the website. Also, the people who work at patpat answer quick via email. The have an excellent customer service, which i've appreciated a lot.
I ordered things for my daughter. It was very convenient to track the parcel. When it all came, it turned out to be one big coat. I wrote a letter and I was offered several options. The answers to my questions were received in a timely and very clear manner. The staff is polite. Great work
I ordered Christmas pajamas for the family and followed the size chart provided by the company. The childs size and XL for my husband ended up being too small. I communicated this with Customer Service and they were quick to credit my account due to my family members Inability to wear these for our event. They offered to send out larger sizes but I opted not to wait, and instead accepted the credit for the 2 sizes. Make sure when ordering from the company to go one size up. I was pleased how Customer Service was responsive and took care of my concerns
My order was incorrect when I received it and they not only refunded the incorrect item right away but they allowed me to keep it still and get a discount for the new correct reorder was so pleased with their customer service
"I ordered from PatPat but due to some reason had to cancel the order.
The customer service has provided a very good service in cancelling my order and to refund the amount.
Within 2 days I had received my refund.
In future I am going to place a order with PatPat again and will be its customer for years."
Ordered pajamas for Christmas. They all ran very small and could not get anyone to give me a return label to send them back. I had ordered more than one pair and the other said it shipped to me but it didnt and I am still trying to get a refund since it is after Christmas and I still havent gotten them. They do have a phone number but it is a scam that no one ever answers and they just tell you to email them. Buyer beware of this company.
Hi,
Thank you for your feedback. We apologize for the inconvenience caused.
We sent a message to your email address regarding the return process. We await your response. Thank you for your patience.
"It's coming from China. The tracking doesn't give much info, like location. I emailed them, but I never got a reply back. I did receive my pajamas by the needed date. They fit well and are good quality. "
Hi everybody, as almost everyone here, I am dissapointed of this shop!
I asked them about hundred times for a returning label. Does someone of you has the returning adress? This is the only chance for me to get the money back. Thank you!
Hi,
We apologize for the inconvenience caused. We are looking for ways to improve our products and services. We would like to find possible resolution for your concern.
We would like to ask few information to pull up your order to verify what we else we can do to make your experience better.
Please provide us with the Order # so we can check the case for you.
We await your response. Thank you!
Helpful customer service and cute pjs
"The pajamas I ordered were very cute but they came too late. I ordered them Oct. 27th and did not receive them until December. By the time I actually got them I no longer neede them. Customer service worked with me to reach a desirable agreement on both ends and I ended up keeping the pajamas which I love! Cute but make sure you order in PLENTY of time!"
"Shopping whit patpat is very easy. The service that you receive after your purchase is very good and professional. A great experience! "
The most awful looking clothing. They should be ashamed of themselves for having the nerve to ship this stuff to me. Sizes an color was way off an the quality was soooooo poor. It was not at all as they showed in their picture
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle,
Thank you for your feedback and for allowing us to address your issue.
We made follow ups and investigation with the courier for the returned package. We were able to process the necessary refund. We sent you an email regarding the refund.
Kindly check it. Thank you again for your patience and understanding.