PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
JANIKA has solved my problem about return item very quickly. I am satisfied with my purchase and great customer service.
Customer service was a great experience, very helpful and attentive. Thank you so much for your time and help
Fast feedback. Pragmatic support.
Pay attention to tax costs & shipping delays due to customs in GER
Rose from PatPat was wonderful in keeping me apprised of the shipping concerns and when I could expect the delivery. She responds to my emails and continues to be responsive! Great experience! I can't wIt to see my grandson in these new outfits!
Das war sehr gut danke zu belich und nicht teuer sehr gut Qualitet war ich gekauft sehr gut danke patpat
Me pareció una excelente atención ya que solucionaron el problema del artículo faltante. Muy satisfecha.
Don't bother. Around 50% of all items do not match sizing of website. They gave me 1 cash refund amount to bank, if item is at a sale price they give a ‘special voucher'. They progressively steal money through what the ‘system' calculates is the correct refund amount which is way less than you actually paid, and are intentionally obtuse when communicating. Not worth the frustration. The items that do fit correctly aren't great material, don't wash or last very well.
The order its the way i imagine. The quality of the cloths it feels so soft and my baby love it. Thank you and i will order more.
You don't get this level of customer service anywhere anymore.
I'm very happy with KRIZA's assistance in resolving the issue.
Really Nice clothing and thé customer service is perfect. Had to talk to the customer service and CLAIRE D was really nice and helpful 5 stars :)
One of the best online clothing website. I would recommend PatPat for everyone. I always buy clothes from PatPat. Great selection and excellent customer care service
El servicio que me han brindado en cuanto a mi solicitud de solución ha sido excelente, lo recomiendo es confiable la aplicación
I am very satisfied with the quality items fast delivery professional after-sales service
I would like to thank Honey especially for her empthy, her kindness and her professionalism in finding suitable and rapid solutions and taking into account the opinions of customers, things that I really appreciated at Patpat and once again a big thank you to Honey
Pat pat has so cute baby clothes and so soft comfortable and and the price is so good you don't have to spend thousands of dollars to but cute clothes and their customers service is best specially their worker named Heinz he is the best
Patpat has one of the best online collections for kids apparel.
And at the same time customer service is reachable very easily, recently I had an encounter with one of the member MARY she was very fast and polite in giving answers. I would recommend this site definitely.
Always ready to help For my order. Great baby stuff with affordable price. I always buy from patpat and my baby always looks cute
I vestiti sono belli e di buona qualità. Ho avuto un piccolo problema e SUSIE B dell'assistenza l'ha risolto in modo veloce e gentile
All yhe clothes are of good quality and very comfortable also at very reasonable rate. Happy to shop with patpat. Thank you patpat.
Order items for my sister and her husband for Christmas and they all came out perfect, soft, and just right. Last minute my sister calls after I received my patpat order but unfortunately she won't be able attend the PJ family party. Thank you for being helpful
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
Thank you for bringing this to our attention. We are sorry to hear if the size if the items you received is not as expected.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.