PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
My wife and I bought clothes for our upcoming baby from PatPat and we are very impressed. The prices were great and the delivery was quick! The quality of the material is also very nice and very soft, perfect for babies. Definitely going to be buying more!
Vielen Dank für Ihre schnelle Antwort und ich werde die Kleidung einer bedürftigen Familie spenden.
Mit freundlichen Grüßen
Frau Zsuzsanna Török
Hello,
Our family loved our Christmas pjs! We do this every year however we absolutely love the quality of Patpats pjs! We will def order from here again. Ronie provided great service as well!
Angie
We recive order from PatPat yesterday everything is soo soft and comfy love PatPat my littel one cant waith for next order
Purchased over $1000 worth of items on this website as gifts for family, all before I received even 1 item in the mail. Definitely not the smartest thing someone could do but I had received such amazing reviews from multiple people about PatPat that it gave me confidence in their product before I even had the chance to see it for myself. When I tell you they did not disappoint, THEY DID NOT DISAPPOINT! I've gotten everything from kids clothes and shoes to adult clothes. All items were true to size, of great quality, at great prices, and looked exactly the way they appeared in the photos. I even bought some items that looked great but did not fit to my liking and the customer service throughout the return / refund process was amazing (Thanks Maria)! LOVE PatPat!
I ordered matching Christmas outfits. They shipped quickly. USPS took my package. I contacted Patpat and they quickly responded. They were very kind and understanding. They sent me a new package which I just received and I love everything. I definitely recommend patpat.
I ordered mommy & me dresses & matching family pajamas in early Nov for Christmas pics. Never rec'd!
Great customer service is everything these days! I sent an email and they replied so quickly! They resolved my issue quickly and to my great satisfaction! This company knows how to treat their customers right!
Robin H.
Roanoke Virginia
Resolvieron mi conflicto de una manera eficaz y paciente a pesar de mi frustración estuvieron para ayudarme muchas gracias patpat muchas gracias Mary por el apoyo
Me encantaron las blusas son bellas excelente calidad y size perfecto para mis dos bebes y también para mi!
It has become one of the most beautiful and luxurious brands. I love this company's clothes a lot and buy from them every day
I love PatPat clothing so much! My babygirl
Is so active and this outfit was perfect for
Play time! I will definitely be ordering
Again.
Awesome quality and very reasonable price.
Definitely recommend. If you want cute clothes for your little one's do check them out
Me encanta todo, desde la ropa hasta artículos del hogar, todo de muy buena calidad, mi tienda vaforita desde hace muchos meses!
Exelet service. Top thanks to Danah. She was amazing dealing with my subject. Thank you very much.
I am truly satisfied with Pat Pat shop and the assistant Danah.
Have ordered from baby clothes to family pajamas off this website, one set of pajamas was to small they responded very quickly and we got it taken care of... would highly recommend this company
I am very very satisfied with the customer service agent's prompt response within 4 hours of asking help and coming with a solution and cancelling my order quickly. I love patpat for the best service they provide, yippee
( Here I don't have proof of order that is cancelled)
I ordered match Christmas pjs for my husband, newborn son and myself and we love them! They are nice and soft and a great pattern! Came super quick too!
I am a regular customer of PatPat. Love their clothes and but the customer service is great as well.
Needed to return few items and the customer service person(SUSIE B) was awesome.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We are sorry to hear if you have not received your order. We understand as a customer, you would like to receive your order as soon as possible.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.