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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I ordered on patpat.it a couple of amazing animalier dresses for me and my doughter and unfortunately the fit was not as expected (too big for me, too small for my baby) I contacted the patpat Customer service and they replied immadiately trying first to understand what was the issue and then proposing me a full refund without sending back the 2 dresses.
I can recommend the very Good esperience i had with KUENZLER, the CS lady that helped me in a very professional way, solving my issue in few days.
I would for sure buy again!
This is a great example of customer centricity!
Grazie mille
Valentina
PatPat has been really great! Super fast shipping, great quality and sizing is awesome. I highly recommend them
The 7 items arrived within a couple og weeks but unfortunately they were very crushed and will all need ironing before given to my great grandchildren. I was disappointed with the cost when transverted to Australian currency.
Wanted to return some items and after contacting support I got a reply from CRYSTAL which was very quick.
At the beginning I was a pitnpissed that I needed to send email to return the items since I was used to just go to the post office
To my surprise CRYSTAL told me that I don't need to actually return the items while they could actually send me the money back
Great support from Karmi at customer services. Fast and efficient at solving the problem. Will certainly be buying again
The clothes I ordered were so cute and the prices are very affordable! Customer service Jeffery is also EXTREMLY helpful!
I wasn't an online shopping fan but very much obsessed with its beauty now a days. Have to mention the credits to Patpat, and it's amazing user friendly customer services. Amazing offers and coupons build up on each order. RYAN G to mention has helped me quite a while with all my queries, offered me good choice in exchange of wrong fit ordered for my boy! Kudos to the team.
Product quality is superb. Some of the clothes are short in size and during communication with customer support person -Glenn, all quarries have been resolved.
Phoebe was very helpful...
In solving issues with my order and reshipment...
Took a while to reply but overall satisfied
The website has issues with running slow, error messages popping up, and somehow I got charged for an order when I had more than one error message pop up but the customer service was great at handling the situation and getting me my refund
La ropa de muy buena calidad, me encanta, la orden llego muy rapido y muy facil de comprar y muy buenos precios, gracias
I was shopping for matching family Christmas pajamas and each one I tried to buy the website said was sold out. It didn't say sold out until I got to the payment form so I tried 3 of them. All 3 said sold out but I still got charged and the orders shipped to me. I had already bought others so I didn't want these anymore and I emailed customer support. They offered a 50% refund and to keep the items but I stated that since it was the websites malfunction I wanted a full refund and to return the items. They put in a request for my refund and one week later I got a email saying that it was accepted and I also didn't need to return the items to cause less inconvenience. I'm really impressed with the way they handled this and will be using this website more often. Susie B was very helpful
I had an old address saved and didn't realize it. I had press buy and saw that it was the wrongs address. I immediately emailed PatPat support. Phoebe replied quickly and resolved my issues by updating the correct address before it was shipped. Thank you!
Love this app! Everything is extremely well made and received very quickly for overseas shipping. Customer support is also great! They respond very quickly and help as much as possible! Big thank you to MR. HAM B.
I ordered 2 shirts and 2 leggings from Patpat none of the clothes had fit and SHAMIAH was very nice and resolved the issue I had. Good quality clothes and very nice people. Highly recommend!
I ordered the nursing shirts and I love them! There were a couple that didn't fit right and Karmi gave me wonderful customer service to get the issue resolved. She was quick to respond. I'm so happy with their service!
Awesome product. I bought a lot of products and all products are amazing. Packaging are also too good. Love for patpat dress. Looking for next shopping!
Everything is like stuff quality and serives is excellent. Love this site of kids clothes. The clothes are high quality, durable and beautiful. I buy from this site since 2018. Communication which is good special thanks to Khristian C.
Estoy contenta con mis productos y con la gestión que tiene Patpat para cualquier inconveniente. Sin duda, seguiré comprando!
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Hi,
We apologize if the items you received did not meet your expectations. Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We're sorry to hear about the confusion you've experienced with the cost of your order. Please note that since we're a United States-based company, all transactions made will be in US dollars. We show the estimated price in your currency to aid our foreign customers in shopping and knowing the value of our products. However, the actual cost of the items and the final charge is in US Dollars and it is your Bank who determines the actual conversion rate in addition to the applicable foreign exchange rates.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.