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PatPatReviews 6,262

3.8

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PatPat Reviews Summary

PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.

service
2,369
value
2,329
shipping
2,330
returns
1,976
quality
2,268

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Good service and quality
November 13, 2020

I ordered the item by mistake, I sent email to them at once and they fixed it for me. Good service. Thank you Melvin

Date of experience: November 12, 2020
Florida
1 review
0 helpful votes
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I love patpat
November 13, 2020

I love this brand I always buy matching outfits for all my family is very high quality and stylish fashion brand

Date of experience: November 12, 2020
GB
1 review
0 helpful votes
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Return item
November 13, 2020

I just got an item which is too big for me. They will refund the money and also told me to keep the item to save me the cost of sending it back. Really happy with their service! :)

Date of experience: November 12, 2020
California
1 review
0 helpful votes
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Awesome Customer Service!
November 13, 2020

I emailed Patpat in regard to my orders and within 12 hours, I received a response back from April. Her customer service was beyond excellent. She was very understand and helped me resolve my question is a fast and friendly manner. I will continue to be a Patpat customer. Thank you April, for making my experience great!

Date of experience: November 12, 2020
Portugal
1 review
0 helpful votes
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Rapidez e eficiência
November 13, 2020

A encomenda demorou cerca de 2 semanas a chegar, qualidade dos produtos boa. Um dos produtos veio com o tamanho errado, mas o serviço ao cliente respondeu logo no proprio dia e resolveu o problema

Date of experience: November 12, 2020
Italy
1 review
0 helpful votes
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Nice items. Satisfied
November 13, 2020

Satisfied. Goods arrived earlier than the due date. Sizes do not correspond at the actual size. O/3 gas the same size as 3/6

Date of experience: November 12, 2020
Italy
1 review
0 helpful votes
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Awesome
November 13, 2020

Ho scoperto Pat Pat quattro anni fa. Da allora compro sempre qualcosa. I coordinati mamma e figlia mi fanno letteralmente impazzire. Vestibilità perfetta. Qualità incredibile. Stra consigliato

Date of experience: November 12, 2020
Nevada
1 review
0 helpful votes
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I love this page!
November 13, 2020

I love the products on this site, they have very good quality. The customer service is wonderful, I had a need to communicate with them and the person who attended me, Anie, was very kind and knew how to give a quick solution to my problem. I will definitely keep shopping on this page!

Date of experience: November 12, 2020
Washington
1 review
0 helpful votes
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Great service
November 13, 2020

I have been managing a support center for over 20 years and rarely do you come across a company that really cares about its customers. I was surprised at the level of support that I received. I I had the pleasure of working with Phoebe who took time to understand my situation communicate with me each step of the way and provide a great resolution. It's people like Phoebe that make all the difference

Date of experience: November 11, 2020
Canada
1 review
0 helpful votes
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Awesome
November 11, 2020

I love the different designs and patterns. You get a good quality for a good price. I'm happy with the clothes for my 5 months old.
Thank you ROHANIE for your prompt assistance for my service request. Really appreciate it.

Date of experience: November 11, 2020
Jamaica
1 review
0 helpful votes
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Its 15 days and my refund isn't in my account as yet. I have been constantly emailing you guys and your telling me to check with my bank and the bank didn't recieve a deposit from you guys. I do online banking and I am not even seeing it to. You can't treat customer who support you like that. I need to know about my money is it mines I work for it

Date of experience: November 11, 2020
Mubao Z. PatPat Rep
3 weeks ago

Hi Sandrae,

Thank you for taking the time to share your experience with us. We’re very sorry to hear about the delay with your refund and completely understand your frustration. Waiting for money that rightfully belongs to you is stressful, and we sincerely regret the inconvenience this has caused.

Please know that once refunds are processed on our end, they are sent back through your original payment method, but the posting timeline can depend on your bank’s internal processes. In some cases, refunds may take several business days to reflect, and occasionally additional follow-up with the bank is required.

Since then, we’ve taken steps to improve transparency around refunds, provide ARN (Acquirer Reference Number) codes when available, and strengthen our customer support team so cases like this receive faster resolution. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further.

We’d love to help track your refund more closely. Please reach out to our Customer Support team with your order details so we can provide the ARN code and assist you directly with your bank in resolving this.

Thank you again for your patience, and we hope to make this right for you quickly.

Spain
1 review
0 helpful votes
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Thanks for your help Anie
November 11, 2020

I was wrong in choosing the size and writing to the web to have it changed, Anie helped me and I managed it! So I am happy with the attention and waiting for my order to arrive

Date of experience: November 11, 2020
Germany
1 review
0 helpful votes
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Ich hatte unter anderem ein Pyjama-Familien-Partnerlook-Set bestellt, von dem nach dem Kauf leider ein Teil doch nicht lieferbar war. Ich bekam eine freundliche Entschuldigungsmail mit einem Rabattcode für die nächste Bestellung.
Zudem passte mir ein anderes Teil meiner Bestellung nicht. Also nahm ich Kontakt auf zum Kundenservice (Karmi), der mir sogar für das nicht passende Teil eine Erstattung versprach.
Man kann beruhigt bei patpat bestellen

Date of experience: November 11, 2020
New Zealand
1 review
0 helpful votes
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Am a regular customer of Patpst. I really love the products and customer servise. Especially REYNAC customer servise person was very kind and was very fast on solving the issue when there was a trouble with my payment due to dollar difference. I really appreciate the actions of customer servise member REYNAC and the pat pat products amazing. I am waiting for my next order delivery
Thanks patpat
ThanksREYNAC
Regards
Leony

Date of experience: November 11, 2020
Austria
1 review
0 helpful votes
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Toller Service
November 11, 2020

Toller Service, Tolle Hilfe bei Rücksendung. Schnelle und kompetente Anworten und Hilfe.
Reyna war toll. Absolut empfehlenswert und wenn mal was nicht passt, dann ist eine schnelle Lösung da.
Also wirklich ein fantastischer Kundenservice

Date of experience: November 11, 2020
Germany
1 review
0 helpful votes
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Best clothes
November 11, 2020

I love their clothes and also amazing service when i needed to return something. Best customer service ever by Heinz Paul. Thank you again!

Date of experience: November 10, 2020
Canada
1 review
0 helpful votes
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My favorite online store
November 11, 2020

Patpat is a great online store where I can find every kind of baby clothing and accessories. I shopped 7/8 times from patpat and every time I got so many coupons and discounts codes. Everything is very cheap and high quality brand. I will definitely buy more from patpat. I love doing shopping from patpat.

Date of experience: November 10, 2020
Pennsylvania
1 review
0 helpful votes
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I made my first order and had it sent to a access point but a new employee sent it back not knowing to accept it. Reynac with the custom service team got it together and got it back out for me. I'm excited and can't wait to get our items.

Date of experience: November 10, 2020
Chile
1 review
0 helpful votes
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Me encanta la pagina
November 10, 2020

He pedido muchas veces. Me gusta mucho que dividan los paquetes así se evitan problemas en aduana. Cuando paso que detuvieron mi paquete la tienda respondió siempre todas TODAS mis inquietudes. La recomiendo.

Date of experience: November 10, 2020
Mexico
1 review
0 helpful votes
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Didn't received my order
November 10, 2020

To be honest, I never got what I order or at least it hasn't arrived just yet. The good thing is that Karmi helped me with the follow up and finally managed to get my money back. Hope to have better luck in the future.

Date of experience: November 10, 2020

From the business

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patpat.com
Mountain View, CA, United States
+3376