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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Best customer service by Phoebe (Patpat team). Also satisfactory solution offered. Clothes are reasonably priced and best quality as well
Phoebe was great! Very thorough in answering all of my questions. Kind as well! Making a return was fast and easy.
Rohanie helped me to solve an issue, it was resolved in no time. The clothes on this site are stunning and I recommend buying from there
Great customer service from Karmi at Patpat. Amazing items with great deals. The clothes are excellent quality and super fashionable
They have some really cute stuff. Got so many compliments. The customer service representative Joshua is amazing and helped me out when the sizes were a bit small.
Adorable clothes, low prices, decent quality. Worth the wait for long shipping times. When I had an issue with a duplicate order, customer service was extremely helpful, kind, & prompt.
Karmi provided excellent customer service hen our order was missing items. She responded quickly and timely, and was extremely courteous and generous. I had a great experience.
Affordable clothing recommended to anyone with a child, cute styles and arrives on time. 10/10 with good customer service
Great customer service goes a long way. PatPat's prices are always great but when you run into an issue, you also want to know that you'll be taken care of and they did just that. Very happy with my experiences so far!
Rapidez na entrega. Artigo conforme a nossa disponibilidade encomenda, imagem e tamanhos perfeitos! Muito obrigada
J'adore ce site, très joli vêtements, bonne qualité, et souvent des bons de réductions. Je recommande.
Articoli ottimi e assistenza impeccabile ho avuto un problema di taglia con due prodotti risolto tempestivamente grazie Crystal di PatPat
Very impressed with how quickly and efficiently PatPat dealt with a problem I had and I will definitely be ordering from them in the future
I love ordering clothing from this website. Phoebe from customer service is very helpful if I have any concerns. My baby girl looks adorable in their stuff. We will be shopping with them for many years to come.
Nice products... with excellent service. Very easy to communicate for help. Thank for the great and quick reply
I recommend everyone to buy all the things for ur little ones from pat pat. Luv it. Thank u pat pat to give this opportunity to buy all the needs of our lil ones. Also i would like to say that customer service is very very helpful. One of the team member named REYNA, solved all of my concerns very quickly. Thank you!
I bought a male pajama, was very happy with the fast delivery and great quality of the product, although there was a problem with the size, the customer service "Susie B" very kindly addressed the inconvenience, making me feel heard and letting me very happy and satisfied as a customer.
The items I ordered were not to size but Crystal from PatPat was able to resolve the issue very quickly. Excellent customer service and good quality products!
Pajamas
Great quality and priced products! Kristian C helped me change a size when I ordered the wrong one :)
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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