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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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The products are fashionable with good quality at reasonable prices and the services are also very good whether it is in case of return or refund.
They have really good deals every weeks on hundreds of items. So just have a look and try once. The delivery time may be a lil bit slower then expected but their customer service is really good. Just message Jimmy at customer service and he will be their for your help. Recently helped me and gave best solution.
I recommend Patpat for outfits and gears of babies, kids and even matching outfits for moms and dads. You can find good deals all the time you only have to install the app. I had a size issue with a dress but Anie ( from customer care) helped me resolve the issue giving me a convenient solution
I Ordered matching Christmas pajamas for the whole family of 6 at my house and they were perfect great quality. The only thing I would say is that the womens 2xl is made small so I emailed to try and get a replacement for the 2 I had ordered in that size with the 2xl in mens however the pajamas I bought had sold out. But PEARL B a wonderful customer service representative emailed me back quickly and offered me a refund for the items that didn't fit correctly! All together a great shopping experience!
I had an issue with my order not being delivered by the expected delivery date however the customer service I received in response to that was second to none. Emails were replied to very quickly and I felt like they actually cared that I hadn't received my parcel.
Thank you ham b
I will be giving 5 star rating to GLENN. They understood my problem n returned my money back for the damaged product. Even though I can keep that product. No return formality.
Nice things & prices but I have never received my order. I contacted support & they are resolving the problem
Hazel I like your service thanku soo much I am really happy for your service I like your pat pat.com
Thanks to Jeffrey to provide a professional customer service. The items have good quality and very cuties.
Joshua helped me very quickly with my query and solved my problems straight away thank you. Great customer service
A very correct store, I had problems with delivery with the local post office, Patpat promptly attended to me and sent the products again. Great quality, two baby clothes I found the size a little bigger than the original, but great quality! I recommend!
As promised by patpat if I did not receive my order by Christmas id get a full refund. Phoebe answered my email right away and was very kind and helpful. I will be receiving my refund plus a voucher! Thanks patpat and Phoebe
They take the words pathetic, horrible, useless, worst, incompetent and sham to next level. You will never receive your order not the status of your order. Do place an order if you wish to just give away your hard earned money and forget about it.
Hi Neha,
We’re very sorry to hear about your experience and understand your frustration. This is not the standard of service we strive to provide, and we regret that your order did not meet expectations.
Please know that we take feedback like yours seriously and are actively working to improve our shipping and communication processes so customers remain informed at every stage.
Since then, we’ve made many improvements to both our products and our services. We’ve enhanced quality, streamlined our processes, and strengthened customer support to ensure a smoother and more reliable experience for every shopper. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further.
We would love the chance to look into your order and assist you with a proper resolution—please reach out to our Customer Support team with your details so we can help.
Thank you for bringing this to our attention, and we hope you’ll allow us the opportunity to make things right.
I love love love their clothes and the quality and look of the clothes are worth every penny! I always recommend pat pat to people when they ask what's a good site for kids/baby clothes
HEINZ PAUL was SUPER FAST in responding to my shipping problem. Awesome customer service! Will buy again later.
I've made an order about a month ago and now the local currier says that it was delivered but in fact, it wasn't. I haven't got my parcels and I only get automated replies when trying to email them to get my situation sorted. It's really frustrating and annoying as I'm pregnant and have to deal with the stress of contacting them. I do not recommend Patpat at all.
Hi Ana,
We’re truly sorry to hear about your experience, especially given how stressful this must be while you’re pregnant. We understand how frustrating it is to be told your parcel was delivered when you haven’t received it, and we regret that you only received automated replies when seeking help. This is not the experience we want for our customers.
Please know that we take situations like this very seriously. Our team is working closely with local couriers to address delivery concerns and ensure customers remain informed at every stage.
Since then, we’ve made many improvements to both our services and support. We’ve strengthened our customer care team to step in quickly when issues arise and streamlined communication with couriers to prevent these problems from happening again. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve further.
We’d love the chance to look into your order directly. Please reach out to our Customer Support team with your order details so we can investigate this and provide the proper resolution.
Thank you for bringing this to our attention, and we hope you’ll allow us the opportunity to make this right.
تياب حلوين كتير الجودة جيدة الاسعار كتير مقبولة انا بحب الموقع وبشتري ع طول من عندن وكتيررر بنصح في صرلي اكتر من شهرين دائما بشتري من عندن
Gostei muito das roupas. Ayendeu perfeitamente as minhas expectativas. Espero que continuem com essa proposta. Levou 27 dias pra chegar.
The customer service provided by Anie is really good. She made sure the matter was resolved at the earliest. And not to forget the products recieved by Patpat are always good.
Very disappointed ordered Christmas Pjs for whole family at the beginning of Dec. Ordered dec 2nd shipped Dec 4th Expected delivery Dec 12- 16th Dec. Nothing has arrived and its Christmas Eve.The tracking number information just changes daily and now it says expect delay - its xmas ever! Why does this site not tell you its coming from China and why would they use canada post to deliver and not a courier! Christmas eve now ruined. Will not use this company again - Than ks PAt PAt for your lies -- DO NOT ORDER FROM HERE
Hi,
We're sorry to hear about how the issue you've encountered in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.