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PatPatReviews 6,262

3.8

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PatPat Reviews Summary

PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.

service
2,369
value
2,329
shipping
2,330
returns
1,976
quality
2,268

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Australia
1 review
0 helpful votes
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Very good
January 10, 2021

Great experience with PatPat. Adorable clothes (mostly bought toddler & baby clothes, but also a nursing -friendly shirt & hair accessories). Kids' clothes run small and have been decent quality; all very cute & great prices. Customer service has been excellent & extremely prompt.

Date of experience: January 9, 2021
Greece
1 review
0 helpful votes
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You can find everything for you, your house or your baby in very good prices. If you daily check in you can earn coupons formire discounts!

Date of experience: January 9, 2021
Kentucky
1 review
0 helpful votes
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Patpat rating
January 10, 2021

Susie B was very helpful and quick to make things right when 2 of our items didn't fit. I was pleased with how things were handled. All in all cute clothes.

Date of experience: January 9, 2021
Utah
1 review
0 helpful votes
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Helpful
January 10, 2021

I ordered the wrong size so I emailed and asked to return it. They responded very quickly. They were very helpful and kind. I definitely recommend PatPat.

Date of experience: January 9, 2021
Germany
1 review
0 helpful votes
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Perfect Service
January 10, 2021

Perfect. Good prices and fast delivery. Good quality of the items. Wide selection of outfits for babies and moms. I have ordered two dresses, they were too short for me. I've got a prompt and friendly reply from customer support team. Jasper helped me quickly solving my problem. I will definitely keep ordering from them!

Date of experience: January 9, 2021
Ohio
1 review
0 helpful votes
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Obsessed!
January 10, 2021

I'm in love with this app! I'm currently 7 months pregnant and ive bought all of my maternity clotges from this app and am in love with the price and quality of material. Patpat has discounts everyday and will also provide discount codes for each lvl you reach on the app like 10% or 20% off. As for shipping all my items have gotten to me fairly fast qithin the week or the next after I place an order. My daughyer and I are absolutely obsessed with this site! It has family matching outfits to maternity to reg. Size for women and baby and children clothing. Prices are very convenient and I highly recommend Pat Pat for your family needs!

+5
Date of experience: January 9, 2021
GB
1 review
0 helpful votes
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Love them all!
January 10, 2021

Wonderful choices for little ones. Comfortable and good looking clothes, shoes etc. Will buy again..

Date of experience: January 9, 2021
Sweden
1 review
0 helpful votes
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We are a regular customer of Patpat for our new born daughter. The products are really good and if high quality. The customer service is prompt. Katrina from Patpat was able to help us in minutes

Date of experience: January 9, 2021
Alabama
1 review
0 helpful votes
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Love it!
January 9, 2021

Great selection and low prices! I've made several orders over the past few months and have been extremely satisfied every time!

Date of experience: January 8, 2021
Kentucky
1 review
0 helpful votes
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Absolutely recommend PatPat. There prices An styles are the cutest. I will order more. This is my second order.

Date of experience: January 8, 2021
Mexico
1 review
0 helpful votes
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Excelente servicio
January 9, 2021

Tuve problemas con mi pedido en la entrega, debido a que se perdio pero gracias a pat pat y sus excelente servicio me daran un servicio completo ¡¡ Gracias Pat Pat!

Date of experience: January 8, 2021
Denmark
1 review
0 helpful votes
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Ordered wrong size
January 9, 2021

I had ordered an item that unfortunately didn't fit my baby and since they didn't have it in any other size they decided to refund the money for this item. I was very pleased with how JAMES, the man resolving my problem, handled the situation. He was very understanding and did a very good job in finding a suitable solution. It's the first time I've sent a complaint and overall am very happy with the outcome

Date of experience: January 8, 2021
Greece
1 review
0 helpful votes
Follow Giorgos T.
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I will keep this sort - Ordered a pair of matching pyjamas as a Christmas gift on November 27th. They shipped it December 6th and by Christmas I had not received it. I contacted them to check what is going on - they gave me robotic answers to tell me it was on its way. After missing new years eve as well, I contacted them again to see if we had any more information and to express my disappointment for not receiving in time, without however asking for anything more. They apologised profoundly and offered me a refund, one I didn't ask for, but I was happy to receive, cause it was clear that something didn't go as planned. Only to contact me 5 days later to inform me that the declined the refund after all (which again they offered on their own), because the item was shipped on December 6th and was well within the timeframe that they originally mentioned which (a) a total lie and (b) and more importantly, not my issue.

I know that it has been hard for everyone and delays are expected - I 've ordered many items and had similar experiences - this is not the point of this story. Having a good support matters, and in this case its not that they didn't give me my money back. Its the fact that they offered it and then took it back. If an agent of their own offered a refund that they shouldn't have, they must reprimand their agent, not punish their customer.

Date of experience: January 8, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We're sorry to hear about how the issue you've encountered with our customer service, prevented you from getting the best experience in shopping with us.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Georgia
1 review
0 helpful votes
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I love patpat. I have bought over 100 items from cloths to books to toys and everything has been amazing. Material is very good quality, stitching is good, colors are great & prices are even better. Size runs little big I feel but not much. I had great experience with April G. In costumer service when needed, fast response and amazing resolution. Shipping has been fast, I ship to different states and have not had any issues. Definitely recommended

+1
Date of experience: January 8, 2021
Spain
1 review
0 helpful votes
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Size issue
January 8, 2021

En nuestra primera compra tuvimos la mala suerte de que algunos de los productos era demasiado pequeños para nuestra hija, ella es más larga de lo normal para su edad.

También observamos leves diferencias en cuanto a la calidad de los materiales de dichos productos, no obstante, el principal problema es que el tamaño no es adecuado.

La respuesta ante este problema ha sido rápida y satisfactoria, volveremos a comprar.

Date of experience: January 7, 2021
Australia
1 review
0 helpful votes
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Patpat is one stop shop for my daughter's clothes and many more products.
I once had an issue and it was resolved without any further issue or hassle. One of their team members'KISH' resolved it quickly and without asking any further questions. Patpat team ensures the quality of service and products. I am their Very happy and forever customer.

Great place and great team.

Date of experience: January 7, 2021
Mexico
1 review
0 helpful votes
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Problem solved!
January 8, 2021

Reyna was super helpful and kind. Very happy with her help, everything went fast and smooth. Problem solved!

Date of experience: January 7, 2021
Canada
2 reviews
0 helpful votes
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NOT ARRİVAL ORDERS
January 7, 2021

Our products did not arrive despite the 10 days passed over the specified dates. Tracking does not work. We are waiting for 2 separate orders. Customer service is not available. We cannot access the Canadian PATPAT website

Date of experience: January 7, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.

The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.

If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery

Texas
1 review
0 helpful votes
Follow Anshu S.
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Awesome Customer Services. I have very good experience. I will recommend to everyone. Try and enjoy!

Date of experience: January 7, 2021
Germany
1 review
0 helpful votes
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Perfect
January 8, 2021

Perfect Customer Service. I placed a query on yesterday and it was resolved on the same day. I am very happy with the service and products.

Date of experience: January 7, 2021

From the business

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patpat.com
Mountain View, CA, United States
+3376