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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I ordered clothes for my grandchildren in October for Christmas and never received them. Contacted the company they said they had been delivered. Called USPS they never received the package. Contacted PatPat again and they refused to help and refused my money back. Will never order from them again and would never recommend them to anyone. Their loss because I have 6 grandchildren.
Prices are amazing (very cheap for the quality of clothing)
I was hesitant on first purchasing due to the low prices however I'm absolutely over the moon to of found PatPat. I will no longer shop elsewhere for mine and my childrens clothing. Thank you for every order I've received!
Baby Mercy
Instagram: mercyanderson0705
Shipping is faster than I expected and quality is great. We love the designs too.! Unable to find such designs on Amazon or Target.
Great great service with an amazing team. Love the stuff I ordered. Quality is so good. Highly recommended
They were so helpful when I had one item that came much to large. Not only let me gift it to someone else they gave me full refund. Thanks Susan B. For everything.
I did shopping from patpat but there was issue regarding amount debited. But the team especially REHANIE replied quickly to email n helped to solve the problem. Very friendly and trustworthy website. Love to do shopping here..
Great service! I will buy again!
The pyjama look exactly like the picture on the site!
Service Team is really good but everything I have bought was maid in china. But, there are many different models with good price
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Duplicamos un articulo sin querer y Karmi, nos muchisimo. La ropa es de buena calidad y viendo que hay gente como Karmi, compramos mas tranquilos.
Brilliant customer service and quick response to my query from Shamiah. Wil be shopping again! Thank you very much.
They are very fast and reliable, I asked them to cancel my order. My order was canceled very quickly and my regular customer service was in touch with me and gave me a sense of trust and support. I am very satisfied with this brand and I am a regular customer of them.
I am very happy to purchase newborn clothes for my little baby boy. The quality and sizes were just as mentioned. Very much excited to purchase more in future.
And many thanks to SAMUEL, the customer service representative who resolved my queries very easily regarding the size difference for few clothes. I purchased 24 items at once, and was very much happy with my purchase.
I ordered Christmas pyjamas and my order was delayed due to covid, which was out of PatPat's control. Casseylene with their customer service department went above and beyond to ensure that I was happy. I will absolutely be a return customer because of her excellent customer service.
The customer service at PatPat is phenomenal. I lost track of my confirmation email and couldn't remember when they would arrive. I knew it was around a certain date. When I reached out, they responded right away and gave me what I needed to know. When it came, the shirts were adorable (and high quality), just too small. When contacting them about a return, they responded immediately and were very kind and helpful. It was a quick process. I will be shopping with them again!
Purchased many items & they were all great. I had an issue with shoe sizing & the problem was fixed right away. Amazing customer service!
I have order 30+ clothing items over the past year. Quality has been good. The return process is easy and simple. Ben helped me with my most recent return and it was done very quickly on a Sunday!
The red maternity dress posted has very nice quality material - it is flowly and a beautiful color.
This place has all the products needed for babies. Very cute products with different designs. The quality of the material is good and the price is cheap as well. The shipping was fast.
I did have an issue with the fitting of one outfit but that was resolved very professionally by Mr. KUENZLER. The customer care is very fast and on target to solve any problems that you might come across.
Phoebe helped me so fast and got me a replacement no charge immediately. I am so happy with their help and the quality of clothing they have
Karmi gave me exceptional service! In all the purchases I've made from PatPat, for the very first time, there was a small flaw in one of my items; and after following their very simple steps for exchange, I received a note from Karmi, in Customer Service, less than 24 hours later. The note stated they were sending a replacement immediately. Since this jumper was to be a Valentine's gift, I was pleased I wouldn't have to fight for it.
I love the merchandise at PatPat - it's well-made, cute, different than big-box stores, and reasonable enough for me to purchase while living on social security income.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.