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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Costumer service is amazing I had the help from an agent name Kish and everything was resolve very quickly!
Amazing customer service from Kim, who kept myself updated with the size issue on my order with prompt responses and resolved the issue successfully. It was my first order with Patpat and it definitely wont be my last. Many thanks Kim
La señorita e ha resuelto mis dudas y estoy esperando me devuelvan el costo de aduana. He estado enviando correos esperando me resuelvan y me responden rápido
I have now ordered 2 different times in one month because I love the cute clothes and the quality and price! To me spending a lot of money on something kids will only be in a couple of times doesn't seem ideal so PatPat is perfect and I love how cute everything is!
Karen P. Is great at resolving issues and offering best possible solutions. Great and positive attitude :)
Love everything I've purchased so far from Pat Pat! I've placed 4 orders and nothing has disappointed me.
You can see my daughter wearing Pat Pat on *******@indie. Mae_
יחס ושירות שאין מילים אני כל כך אוהבת את הדברים שלהם ואני כמעת מזמינה כל חודש איכות מעולה בדיוק כמו בתיאור אני ממליצה בחום תזמינו רק מהם
Pat pat company is very serious and reliable, I have taken various items and they are of excellent quality. I contacted support with a problem and Karen P. Fixed it right away. I will continue to shop with them.
The customer service is fantastic, the clothes are nice. Sizing is accurate. The quality isn't of a $60 dress expectation standard, however the price reflects that and I feel I got my money's worth on some cute clothes.
Absolutely love this site! Great quality, great prices. Shipping time is a little long, but worth it for the value!
My order was returned and I contacted customer service and my issue was quickly handled. I would recommend this site to anyone.
I love every design they upload to the site, the clothing is beautiful and fit perfectly for my family. I'm a big fan of them.
I am an one month old mum. I saw advertisement of Patpat first on facebook when i was pregnant. It attracted me first because of their unique and cute baby boy suit design as i was expecting a boy. When i have received my first order i was amazed because of the product quality. Later on browsing on Patpat site become one of my favourite things to do. Maternity product is excellent. How much good their products are you will never get to know unless you experience it. Go for one i am 100% sure will buy again and again. Also they process a refund within three working days and they didnt even ask to return the product. A very big thanks to JAMES for this help. Their customer care is outstanding. A big thumbs up to PATPAT
Susie B was quick on responding to the email and provided all the required support, doing the necessary steps to refund the full amount. Thanks for the support and I am really pleased with Patpat for valuing the customer
The customer service in PatPat are so good, i have issue for my order, i sent message to them and Karen responded quickly and solved that issue. Thanks.
Ottimi acquisti. Arrivato tutto in 10 giorni. Disegni carini e tessuti morbidi. Rifarò altri acquisti!
Merci à Jasper pour sa réactivité à mon email suite à une erreur dans la livraison.
La décision de me rembourser le colis a été très vite prise.
Site très honnête et SAV au top!
Best quality product. So i purchased the cloth for my baby. I am full satisfied. So. U can also purchase this site products
I absolutely love the clothes for my 1-1/2 year old. She looks so cute in everything. The clothes are such good quality
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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