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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I received my my first package from Papat and tore into like a child on Christmas day! I was so pleased with the items I received, I placed a second order shortly after! I unfortunately entered the wrong shipping address and that was quickly resolved. Looking forward to receiving my second order!
Fast shipping, great products, stylish level at a friendly cost! The customer service will reach you in case of any problems on your previous purchase.
Navigating the app was way and I love the details for the shipping. The products came in about 2 weeks which is normal for Guam. Products I received were exactly as shown on the site.
I was very hesitant when I initially placed my order, but when it arrived I was shocked. The clothes are super cute and we'll made. I washed everything as soon as it arrives and it held up well after washing and drying. I paid around 100 bucks for 15 outfits. Tell me that isn't a great deal!
Thank you team patpat for solving the issue. Always has great experience with the customer service
Thank you so much. A trusted website for clothing.
I love the app, I love everything they sell, quality clothes, good prices, and fast shipping... I love their designs and offers
I am very satisfied with the way the company managed my problem wich was the delay of my order delivery. Thank you so much dear Kuenzler L. I will continue shoping with Pat Pat.
Good quality baby products.
Reliable customer service
Fast and safe delivery
Safe payment methods.
Satisfied customer here in Norway
The products are cheaper than you can found in other sites. Customer care help me by refunding the amount of products I didn't like, by keeping them by myself.
I have just received my order from PatPat and am very impressed with the quality. The nursing shirt fits nicely and I cannot wait for my little boy to start wearing the super cute set I chose for him. Would recommend to my friends without hesitation.
Amazing customer service, cheap and nice products true to size and quality. APRIL G is a good representative, my questions and emails are well attended to, I will patronize over and over again.
I love the clothes on this super spectacular page love I love the clothes on this super spectacular page.
I asked pat pat for a exchange of my clothes which had a size issue not only they refunded money, they didnot asked me to returned them. I m very satisfied
Placed an order November 11th 2020 for my granddaughter... long story short they sent the order back without any notification. Enquired about the order December 26th and it was sent back to the warehouse and they would re-send on December 27th, but one of the items wasn't available and I got a refund for that item. Once again I had to ask what was the status of my order on January 19. As of today January 20th they sent a message back "sorry it must have been damage in transit". When I say buy American please do that.
Very nice products, Presentable packaging, good quality and nice customer service. I am happy with my purchases always.
I discovered Pat Pat late last year and have become a loyal client right away, their mobile app is great to use and allows so many options, it's full of interactive features that keeps you interested. They have the biggest variety of products and very decent quality for the best prices. Last but not least: Their customer service is exceptional, Samuel has been extremely helpful and resolved my issue regarding a delay in delivery on just one out of many orders. Love PatPat!
Excellent service, quick response thanks mary for your help we will happy to order again with pat pat.com
I am very happy with PatPat. As I'm expecting mom, I have a plenty of staff to buy for me and our baby. PatPat is being one of the best choices in regards of quality anf variety of products, baby clothes, cute fashion and excellent customer service. Thank you Samuel, Phoebe, Crystal and Melvin for excellent customer service and only positive experience with PatPat
Wonderful site with numerous never seen before varieties. Color combinations and material of the clothes are really good. Excellent customer service.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We're sorry to hear about how the issue you've encountered in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.