On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
We monitor reviews for authenticity
Good customer service from Reyna! Had a great shopping experience. All items are of good quality and well packed.
I contacted customer service. [Dan] was really helpful and answered quite fast! Waiting for their commitment to be realized.
Quality products. Excellent service. Amazing customer service. Special thanks to Susie B. I really appreciate all your help.
Nice quality and the material is good.
Amazing customer service.
I love all of their collections and their designs. Worth buying.
Good quality products. Only arrived a bit late but their customer service is excellent. They resolved the situation straight away and they answer emails promptly.
I was a little nervous about ordering at first since the items are so cheap in price. The items arrived in about 2 weeks. I was surprised with the quality of the items and loved everything. I would definitely order again!
At first I was skeptical of this website because of who cheap the clothes were but I decided to just go for it and put in a order for some clothes for my daughter. I am so glad I did! I'm not in love with PatPat! The clothes are cheap and good quality. I have ordered from the website 4 times now and haven't been disappointed yet!
Patpat are very helpful they get back to you pretty fast if you have any issues, I would recommend to use there site as there items are amazing and there customer service is tiptop
I needed to exchange for larger shirts and customer service was so very ce and accommodating. Very quick response time when I sent an online inquiry
Very happy with the customer service. Contacted me back within short time and resolve my issue. I have got my refund for the item i didn't like
I accidentally sent duplicate orders and emailed them to cancel one of them. Sent the email on a Saturday and wasn't expecting a response until Monday. To my surprise, they got back to me very quickly and resolved the issue.
Very good quality, comfortable and the right size... I will buy more than once! I bought for my baby, and I'm looking more things
I had placed and order and the section where I include my delivery address details had autocorrected and I only realised after the order had gone through. The representative (@Ham) replied almost immediately with my updated details and put my mind to ease.
Best site ever
Very good for shopping
Customer service agent jonalyn did a fab work and very good quality clothes
The clothes are very nice and of good quality.
The customer service also is very good. They are very responsive and helpful.
La atención recibida desde Pat Pat con GLENN para realizar mi devolución ha sido excelente. GLENN respondió a mí correo de forma muy rápida y me ayudó a resolver el cambio de mis productos. Estoy muy contenta con la gestión y el servicio de atención al cliente.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts