business logo of Partzilla

Partzilla

Overview

Partzilla has a rating of 4.4 stars from 1,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.

service
273
value
178
shipping
186
returns
83
quality
150
This company responds to reviews on average within 2 days
+102
How would you rate Partzilla?
grey star
grey star
grey star
grey star
grey star
Argentina
1 review
0 helpful votes
Follow Adrian B.
Unfollow Adrian B.
Send Message
Share Review
Report Review

Excelente
November 1, 2018

Compre desde Argentina, con envío a Miami. Todo perfecto, amables, rapidos, excelente embalaje, hablan varios idiomas, estoy muy agradecido.

Date of experience: October 30, 2018
Todd R. Partzilla Rep
over a year old

Gracias por dejar un comentario. Realmente apreciamos a los clientes como usted, Partzilla lo respalda por cualquier pieza que necesite.

Costa Rica
1 review
0 helpful votes
Follow Ronald S.
Unfollow Ronald S.
Send Message
Share Review
Report Review

Foreing motorcycle shop
February 8, 2021

Para un taller en Costa Rica muchas partes de Honda son difíciles de conseguir y partzilla ha sido de gran apoyo para este negocio

Date of experience: February 7, 2021
Todd R. Partzilla Rep
over a year old

Hola Ronald,

Gracias por dejar una reseña de 5 estrellas. Esperamos volver a trabajar con usted pronto.

Panama
1 review
0 helpful votes
Follow Angel P.
Unfollow Angel P.
Send Message
Share Review
Report Review

Muy conforme
May 26, 2024

Las piezas han sido las correctas todo rápido y genuino

Date of experience: May 26, 2024
Virginia
1 review
0 helpful votes
Follow Jonah M.
Unfollow Jonah M.
Send Message
Share Review
Report Review

👍
July 2, 2024

👍😣👉😄
👮‍👉💨 - 👩‍🦼
😱😱😱😱🤯🤯🤯🤯🤯🤯🤯😱😱😱😮😮😮😲😲😰😰😰😨😨😨😨🙊🙊🙊

Date of experience: July 2, 2024
Nicaragua
1 review
0 helpful votes
Follow Yader J.
Unfollow Yader J.
Send Message
Share Review
Report Review

Desde Nicaragua
May 6, 2024

Todo muy bien las piesas llegaron bien y de la mejor calidad todo el servicio

Date of experience: May 6, 2024
DO
1 review
0 helpful votes
Follow daniel U.
Unfollow daniel U.
Send Message
Share Review
Report Review

The best
April 18, 2024

Los mejores a nivel de piezas envio rapido y muy buen servicio al cliente

Date of experience: April 18, 2024
Massachusetts
1 review
0 helpful votes
Follow vicente J.
Unfollow vicente J.
Send Message
Share Review
Report Review

Excelente
March 18, 2024

Felicitaciones son los mejores
Cumplimiento y responsabilidad

Date of experience: March 18, 2024
Pennsylvania
1 review
0 helpful votes
Follow Marilyn J.
Unfollow Marilyn J.
Send Message
Share Review
Report Review

Agilidad
February 13, 2024

Excelente el servicio, la disponibilidad de accesorios y agilidad y cumplimiento en la entrega 🚚

Date of experience: February 13, 2024
Colombia
1 review
0 helpful votes
Follow Julian U.
Unfollow Julian U.
Send Message
Share Review
Report Review

Great
January 23, 2024

Super buena atencion, siempre tienen disponibilidad en su inventario, envio rapido!
Gracias

Date of experience: January 23, 2024
Georgia
1 review
0 helpful votes
Follow ERIC L.
Unfollow ERIC L.
Send Message
Share Review
Report Review

One start
January 11, 2024

Las ultimas compras nunca llegan o llegan tarde o perdidas

Date of experience: January 11, 2024
Brittany B. Partzilla Rep
over a year old

We do apologize for any carrier delays at this time. However, we do show the package is out for delivery with USPS today, 01/13/24. Expected delivery by the end of the day. If you have any additional questions, please do not hesitate to reach out to our customer service team via phone or chat. We hope to hear from you soon.

Virginia
3 reviews
0 helpful votes
Follow Laura M.
Unfollow Laura M.
Send Message
Share Review
Report Review

Always a great experience
March 28, 2025

It's easy to find what I need through the Partzilla website and the items are almost always quickly available. The only drawback is our lousy postal service that delays my deliveries by several days, but that's not Partzilla's fault.

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
Follow thomas b.
Unfollow thomas b.
Send Message
Share Review
Report Review

Shipping time
April 2, 2025

Paid extra for the 1-3 day shipping, it still took 5 days total with one Sunday. Not really their fault but if we don't let them know then they won't get on their shipper or USPS to honor the additional costs of expedited shipping. I have not looked at the parts yet, but will rate them after installation.

Date of experience: April 2, 2025
Kansas
1 review
0 helpful votes
Follow Tyson S.
Unfollow Tyson S.
Send Message
Share Review
Report Review

Very awesome website and Customer service
March 4, 2025

Very awesome website and Customer service. Wonderful and easy, HUGE selection of in stock parts and quick to ship and generally receiving parts long before they even say they'll be shipped. Truly hope this doesn't change like Amazon or other online retailers

Date of experience: March 4, 2025
California
1 review
0 helpful votes
Follow Harry T.
Unfollow Harry T.
Send Message
Share Review
Report Review

Lifesavers!
February 21, 2025

I have used partzilla numerous times over the past couple of years since moving to the US and it's safe to say they are a lifesaver when you need oem's! My experiences have been that I've received my order either on the earliest predicted delivery date or even before that and you can't complain with that! Their prices have been slightly cheaper than full price and their machine finder and diagrams make it really easy to find exactly what you're looking for and any parts that might not have known to be missing. Will always use them 10/10 recommend!

Date of experience: February 17, 2025
Georgia
1 review
0 helpful votes
Follow Barry H.
Unfollow Barry H.
Send Message
Share Review
Report Review

Great Service
March 27, 2025

I received my parts quickly. Recently subscribed to Partzilla YouTube and it's been very helpful. I bought a 2002 Honda Forman 450 ES. It was in rough shape. Once I'm done, it'll be a brand new bike. All parts are OEM and coming from Partzilla!

Date of experience: March 27, 2025
Washington
1 review
0 helpful votes
Follow Gregg S.
Unfollow Gregg S.
Send Message
Share Review
Report Review

Easy ordering and fast delivery
May 2, 2025

As always Partzilla has the parts I need in stock and usually ships the same day which is nice rather than having to wait a day or two for processing. My only complaint would be that they lower the price of free shipping to $99.00 rather than the $149.00 they have. Will continue to order from them A+++

Date of experience: May 2, 2025
Florida
1 review
0 helpful votes
Follow Archie D.
Unfollow Archie D.
Send Message
Share Review
Report Review

No communication
May 3, 2025

I made three orders this week. Two of them was terrible. One order plug for front fender and rack got muffler hanger plugs. Nex order it said everything in stock. You cancel three parts not available anymore. All I got was refund notice no communication on them.

Date of experience: May 3, 2025
Arizona
1 review
0 helpful votes
Follow Seth P.
Unfollow Seth P.
Send Message
Share Review
Report Review

Excellent Service
February 7, 2025

The rep who helped me went above and beyond and was extremely patient. I don't know why these side-by-side companies make 100 million versions of a single vehicle, but he was able to help me find the right part for the right model. Never would have been able to figure it out on my own.

Date of experience: February 7, 2025
Ohio
1 review
0 helpful votes
Follow Chris T.
Unfollow Chris T.
Send Message
Share Review
Report Review

Small parts are hard to find
April 17, 2025

I needed a latch assembly for a new side by side. Most websites don't service all the small parts that can be accidentally broke with these toys. It was easy to find on the website with the exploded diagram and delivered fast.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
Follow Sean R.
Unfollow Sean R.
Send Message
Share Review
Report Review

Terrible shipping experience
February 14, 2025

Ordered parts for my bike. Parts show up and the bag they were sent in is open. Two parts are broken and unusable (not the first time I've had broken parts from Partzilla due to zero packaging). Missing 2 of 5 of one part and two other line items were missing as well. Replacement parts are being sent out but not until they get notification from USPS that 30 dollars in broken parts are on the way back. When did all of this start to fall on the consumer? I order these parts and paid for expedited shipping. Now I won't have my parts for another week. I get that it is cheaper to ship things in the bags with the rip off tops but when you include zero packaging inside what can you expect.

Partzilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2025
Partzilla - Boatsnet S. Partzilla Rep
3 months ago

We sincerely apologize for the inconvenience caused by receiving damaged parts. As discussed, we have processed your replacement order. The in-stock parts were shipped on Friday, February 14, via Next Day Air and are scheduled for delivery today. The remaining part, which required ordering, will be shipped via Next Day Air as soon as it arrives at our distribution center. Thank you for your understanding.