PartzillaReviews 2,576

Parts listed as "In Stock-Ships in 24 hours" take 3 days to ship. Parts listed as "Ships in 1-3 Days" take 2 weeks - every time, regardless of what shipping method you choose. They do have more parts in stock than your local dealer but do not expect to get your order in the quoted time. This is based on 3 separate orders that I have placed, all with the same frustrating outcome.

When you service 100 people and 1 has a negative experience he wants to tell the world, the other 99 just go about their lives. I'm sure the others with complaints are sincere, but their experiences were completely opposite of my experience. I ordered a complete seat assembly for a 2014 Honda CB1100. The order was placed late on a Thursday night (standard Free shipping) and the seat arrived the following Thursday: 7&1/2 days later. Details of Order:
1) List price: $391.75 Partzilla price: $269.33 Savings: $122.42
2) Totally FREE shipping and the item was "double boxed" for protection
3) No sales tax or any other fees.
I would gladly order from Partzilla again and would recommend them to others.

Ordered two bolts for my bike -- their website makes you pay extra for 2-day shipping. Has been 8 days now and no parts. UPS tracking was saying I was supposed to receive parts today (8th day), and now UPS tracking is saying: "As requested by the sender, UPS has transferred this shipment to the local post office for delivery to the final destination." -- estimated delivery in now on the 11th day.

I should've just gone to the dealership and got the part I need.

Needed a key blank for my new to me 35 year old Honda motorcycle. I choose them because their website allowed you to put in vehicle info/VIN and it would show you what fit. It returned two part numbers with nearly identical descriptions so I figured they just must be different style keys so I picked the first. When I received the key blank it was a mirror image of what I needed, groves on wrong side. I emailed them and asked for assistance. After several not very helpful emails back and forth of them saying, yup, that key is one of two we show fitting your bike, they finally identified that the other key (the one I didn't choose) was the one I needed. I asked if I could return and swap out my unopened key for the right one. They said no, you must return the key you have with a 15% restocking fee and then you can order the right one. Their policy states that there is no restocking fee if the website was in error about fitment so I asked them if that is so, why are you charging me a fee. Their response: "Because our website offered you at least one item that fits, it's not our fault you selected the wrongly offered part over the correct one, you should have called sales tech support before you ordered". Told them forget it, I will just throw the key away and buy one elsewhere, thanks.

I called in on Friday to order a part for overnight. Customer service associate said, "sure, that overnight will be $35." I paid and then arranged for my mechanic and shop time. Come to find out, no, the shipment will not arrive overnight, I had to be a shipping expert and know that Saturday shipment is a completely different thing and the associate did not bother to tell me that. I called back on Saturday to explain the situation, ask for a refund for my overnight charge that was not actually overnight-- and asked how requesting "overnight" means 3 days later-- they said I can go suck it basically. Partzilla are crumby dishonest jerks.

I ordered a "gear" for my Great-grandson's dirt bike. Website says it was in stock... paid for it... however 3 charges were taken out of my bank account. I called customer service the next morning... they reversed 2 of the charges. Order was supposed to be "available for shipping 0n 4/4/... I contacted customer service on 4/6, because it had not shipped... I was informed "their dist. Put a "no date available for shipping" was entered into their system and I would be "getting an e-mail letting me know when it would be available to ship". Well, NOBODY had notified me that the part was "backordered"... I called today, asking for an update... still no "availability date available". I cancelled the order... she said nothing about charging for cancelling. I wish I had read more "reviews" for this company. Very sad, having to tell my Great-grandson this story, because of a company that does not have the forthcoming to say "out of stock" if it was out of stock... or "backordered" and let you have the choice of whether you wanted to wait an indefinite time for delivery. The first customer service lady I talked to about the triple charge... was very nice... I had refund in 2 business days.
The customer service lady I talked to today was very nice. The 2nd lady in customer service I talked to on the phone, was very "rude"... she needs to remember "customers are her paycheck"..

I have been reading these reviews and don't understand how I have NEVER had any issues with Partzilla. My only complaint is when I ordered an OEM Polaris part, they didn't have it in stock and had to wait for Polaris to ship it to them, and they never told me about a delay. However, now that I know that they don't stock ALL Polaris OEM parts, I understand. Any time I have emailed them with a question, they have always gotten back to me within a day. All parts I have ordered that have been in stock have taken three days from order to shipped to my front porch. I don't understand all the negative reviews. They are still, mostly, cheaper on most parts than other stores/websites.

I ordered a battery for my ATV and the order confirmation indicated it would be shipped in 2 days. After 4 days I checked and it was now back ordered. I inquired and after a 2-day delay, they replied that they had no ETA. I requested a firm ETA or a refund and they then said that the original order was "lost" and that they had to reorder and that it would be 5-7 days before they got the battery then they would have to ship it to me. I canceled the order for a refund. Save yourself the grief and spend the few extra $$ to get the part from a reputable source, the story kept changing which to me indicates they are not a trustworthy supplier.

Ordered part from them and received different item. I called them to return. They were arrogant and unproffessional laying the blame on my ordering the wrong part. Luckily I had taken a screen shot of the order and there incorrect parts layout. They treated me with suspicion until I offered to send it to them. When they received it they decided to issue a refund but were going to still charge me a 15% restock fee. What!? Because of their mistake I have to pay? I again made my case and after lengthy lectures of their infalability and posturing on their part I got them to waive it. Guess they get the last laugh because they still charged me shipping as it originally qaulified for a free shipping because of other parts I ordered with it. So Im still out $20 bucks because of their mistake and screwy system. If this sounds like fun to you, order away. Me I'll be giving my business to companies that value the customer and their FUTURE business.

Have ordered through them for many years and spent lots of $$$$. Last three orders there as been an issue and I've had to contact customer service multiple times. Every time I was lied to. From claiming my order would arrive next day, they lost the order and even promise to overnight replacement order but never did. Would get a different response from every time I had to contact them.
Not sure why they have gone down hill but time to use other competitors.

Typical Partzilla story: Ordered part with promise that it would ship in a few days and received no updates after two weeks. I had to call up the company to get a customer service rep to email me an invoice with the ACTUAL information for my order and was hung up on (in the middle of asking a question) immediately after confirming that I'd received the email.

All in all, they're uncommunicative, horribly disorganized, rude, unreliable and I feel like an idiot for ever giving them a chance. This is one company that truly deserves to fail.

Ordered ten bolts (yes, just ten) for my bike as they were not available locally. Website states all pasrts in stock and shipped within 48 hrs. International delivery typically ten days. Great, definitely have them in time. No problem. Order.

Time is ticking on, other orders placed around the same time arrive from the USA - rear shock, master cyclinder, etc Still no bolts. (I'm doing a suspension swap on my bike prior to a three week ride).

Check out the tracking and the parts still havent been shipped. Parts are finally shipped 9 days after the order. Given ten days delivery they'll still get here on time.

Its now two days before I leave and the tracking shows the parts have only just left the US. Contact partzilla and they provide no reason for the delay in shipping just that USPS service can take up to 4 weeks. First time this has ever been mentioned. I ordered based on an expectated arrival date (calculated based on the information provided on their website) of approximately 12-14 days. Partzilla are now stating in reality this could be as much as 37 days?!

Why is it that Partzilla think it is appropriate to mislead paying customers and then provide a horribly lazy service? It seems i am not unique in this experince. Regrettably I should have checked out some reviews before ordering. Properly burnt by this. Bunch of jaokers and charalatans.

Do not order from these guys unless you like crappy service and poor customer service. Doesnt seem like there is any avenue of recourse. Massively disappointing