PartzillaReviews 2,576

Paid extra for 2 day shipping and these jokers want to wait 3 day to ship it that is unaccetible. My part was expected to arrive fri. So I could ride this week end, Nope thanks alot. That will be my first and last time ordering from these people and any one thinking about odering should look else where if you dont want them to ruin your plans. Wish i had checked the rest of the reviews before ording i would have know what to expect every one says the same thing

I initially posted a negative review of partzilla.com but after the supervisor Chris reached out to me and offered a refund and sent the right part expedited, i decided to give them another try. I am a repair shop them so its really important to save money. They also offered me a commercial discount which is easy to apply for and now i save 20% off additional. I think the reason a lot of people are upset is that the estimated ship time is not clear. It says ships in 2-4 business days but that is when the part leaves, and then you have to allow extra time for the carrier. Its worded confusingly. Plus the cart empties a lot, but they said they are fixing that. This time I got my parts on time, and all was as expected. I will be giving them another try soon.

I looked up a part on partzilla.com (windshield for my motorcycle), which did not have a picture. So, I called their customer service to ask what all came in the kit. I was transferred to a tech guy and I asked him the same question. He said, "Let me look it up to make sure". He asked what it is I'm trying verify that was in the kit. I said, "I am trying to find out if I need to order anything else to mount the windshield". He said he was looking at the picture and it looks like everything comes with it. I asked if fork mounts were in the kit also. He then described the mounts to me and said sure looks like they are in there. With that, I went ahead and ordered the kit.

Not feeling super confident about the mounts being in there, I called the local Yamaha dealer to ask them. They said it can be ordered both ways. So, I needed to call them back to verify. So I called Partzilla back and asked for their tech support. The tech guy came on the phone and I told him I was trying to verify for the order that I placed a couple days prior, if the fork mounts are included in the Kit, because I am planning a motorcycle trip this coming weekend and needed to know if I needed to order the mounts if they are not in there. He, just like the first tech guy looked up the picture. He said it looks like they come it, but let me check. He put me on hold for about ten minutes and came back on the phone and said, "everything that is needed to mount it should be in there".

Today the windshield was delivered and guess what was NOT in the kit. The fork mounts. I called Partzilla to speak with their customer service. In the process of trying to explain the situation, I was hung up on, transferred to a busy signal and left on hold for about fifteen minutes (three different times calling back). I was finally connected to someone and was able to explain it all. The customer service person said, "I'm pretty sure those don't ever come in the kit, but let me ask one of the tech guys and asked me to hold". I think it's pretty bad that she was certain that they do not come in the kit, but the tech guys had no clue. She came back on the phone and said she was not sure and that the supplier was not open for her to ask. Then she said she would not be able to find out until Monday and if the mounts are supposed to be in there they would send them to me. I then explained that I had to have them for this coming weekend. She said, "IF I can get approval I will have them sent out expedited, but I will not know until Monday". So, here I sit waiting for Monday and by Monday it will be too late to order the mounts from somewhere else unless I pay for rush delivery. Not cool! I will make sure every motorcycle person I come across to let them know not to buy from Partzilla!

Ordered 3 items for my motorcycle. They only had 2 items so cancelled one item and still charged for shipping. Now I have to order the part elsewhere and repay shipping charge from second supplier. When I complained they were unapologetic and refused to refund the shipping. When I asked to speak with a supervisor they hung-up on me.
Order # *******.

Ordered a part that, according to their website, appeared to be on-hand so I purchased it. A few days later, received an email that there was a delay of a few days. Okay, I can deal with it. The new shipping day comes and goes. Nothing. I contact Partzilla. They don't have the part and don't know when it will come in. Well that would have been good to know before ordering, right? I ordered the merchandise February 24, now they tell me the part won't be available to ship until March 25. Now that really would have been good to know before ordering. I told them to cancel it but get no response from customer service. They suck big time.

I sent an email to adjust my order and they emailed me back the same day, which is very rare when shopping online. When I changed my mind last minute I called their office and they fixed it right away and promised to ship the parts that day. I have ordered from them in the past and the shipping was prompt and prices were competitive.

Here's why I'm legitimately upset: their estimated delivery window changes *after* the checkout process is completed. I contacted them and they said they carried parts on-hand. As expected, they didn't have them - the parts are order from a supplier after the customer pays. The same issue happens when ordering aftermarket parts from them.

I've placed five orders with Partzilla in the past 6 weeks. The first order (OEM) arrived quickly. Second and third items (OEM) arrived at the end of the promised window. Fourth order (OEM) arrived before the third order. My fifth order (aftermarket) was lost in transit at the UPS handoff in Jacksonville. I only live 137 miles from these guys.

When I called and asked what was taking so long with my orders, they said, "For future reference, we don't really carry OEM parts onhand." Also, "For future reference, we don't carry *any* aftermarket parts on hand."

I really don't get it. If they're going to special-order any/all items for a customer, this should be clearly state on their website. I gave them 2 stars only because their prices are good. I'm still waiting on 1 part right now - the one in the fifth order - and I've already ordered from someone else because my moto can't run without it.

I've ordered twice from here. The company is only about 100 miles from me so I expected fast shipping. The first order, my bike was in pieces for over 2 weeks until I got the parts. The 2nd order, it shipped but they give the package to UPS then ups delivers it to USPS. Then I never found out what happened to the package. UPS said they could not determine which post office it was dropped off at. USPS says they never recieved the package. One time shame on you. 2 times shame on me. Do not order from this company unless you have at least 2 weeks to recieve the item.

I ordered parts for the holidays on December 9. No items listed as back-ordered or delayed, and showing a ship date in 1-2 business days. After 3 days, I received notification that an item had been cancelled from my order. I checked my bank account again the following day, and a refund had been posted for this cancelled item, but for the wrong amount.

I attempted to reach out about shipping for the rest of the items and adjusting for the incorrect refund numerous times, and was parroted the same generic responses with no assistance in my complaints.

This continued for another NINE DAYS. The amendment to the refund and tracking for shipments finally came through after TEN DAYS from original order placement. I tried to communicate throughout the process, including prior to shipping, that these were gifts for the holidays and that I had ordered early enough to guarantee delivery before I left town. As time dragged on with no sincere assistance from customer service representatives, I communicated that they would need to be expedited or else not show up in time to be of any use. No attempt was ever made by customer service to guarantee arrival of these grossly delayed items within 12 days of original purchase. Now, delivery for the items has yet to occur, and is expected to happen after I have left town, at which point my order and nearly two week's worth of continual communication with Partzilla will all have been for nothing.

Don't consider ordering from Partzilla if you have any expectation of items arriving in a timely fashion, being in stock, or being assisted with any troubles by their appallingly useless customer service.

Partzilla provides excellent service in every aspect except arguably one of the most important aspects which is delivery time and accuracy. I've ordered from here multiple times because the pricing is fair and competitive. However, everytime it takes at least 3-4 days if not close to a week for them to ship parts out. Then of course you also have to wait for the shipping company delivery time. They're always waiting on stock which I find hilarious and not in a good way, considering that they're supposed to be a parts warehouse. Why am I constantly waiting for you to have stock on very simple items. Not too mention after emailing me the details on when you'll have stock available, all too often you guys decide to change the date on me and push it out even further from what you originally quoted. I guess if you're willing to wait almost two weeks everytime you order parts from a warehouse that borders your home state, partzilla is your prime choice. At this point I'm almost willing to go to babbits online even though they're more costly, just so I can get my friggin parts in a reasonable amount of time.

My experience with Partzilla has been good. I have used them twice. The second time I received the wrong part. It was a $50.00 purchase, I took pictures of the item, explained why it would not fit sent it to the customer service dept and received a quick response. There was no foot dragging, I got a return number and was refunded cost plus shipping within two days after the return. They were never anything but helpful to this customer.