Ray F.

I looked up a part on partzilla.com (windshield for my motorcycle), which did not have a picture. So, I called their customer service to ask what all came in the kit. I was transferred to a tech guy and I asked him the same question. He said, "Let me look it up to make sure". He asked what it is I'm trying verify that was in the kit. I said, "I am trying to find out if I need to order anything else to mount the windshield". He said he was looking at the picture and it looks like everything comes with it. I asked if fork mounts were in the kit also. He then described the mounts to me and said sure looks like they are in there. With that, I went ahead and ordered the kit.

Not feeling super confident about the mounts being in there, I called the local Yamaha dealer to ask them. They said it can be ordered both ways. So, I needed to call them back to verify. So I called Partzilla back and asked for their tech support. The tech guy came on the phone and I told him I was trying to verify for the order that I placed a couple days prior, if the fork mounts are included in the Kit, because I am planning a motorcycle trip this coming weekend and needed to know if I needed to order the mounts if they are not in there. He, just like the first tech guy looked up the picture. He said it looks like they come it, but let me check. He put me on hold for about ten minutes and came back on the phone and said, "everything that is needed to mount it should be in there".

Today the windshield was delivered and guess what was NOT in the kit. The fork mounts. I called Partzilla to speak with their customer service. In the process of trying to explain the situation, I was hung up on, transferred to a busy signal and left on hold for about fifteen minutes (three different times calling back). I was finally connected to someone and was able to explain it all. The customer service person said, "I'm pretty sure those don't ever come in the kit, but let me ask one of the tech guys and asked me to hold". I think it's pretty bad that she was certain that they do not come in the kit, but the tech guys had no clue. She came back on the phone and said she was not sure and that the supplier was not open for her to ask. Then she said she would not be able to find out until Monday and if the mounts are supposed to be in there they would send them to me. I then explained that I had to have them for this coming weekend. She said, "IF I can get approval I will have them sent out expedited, but I will not know until Monday". So, here I sit waiting for Monday and by Monday it will be too late to order the mounts from somewhere else unless I pay for rush delivery. Not cool! I will make sure every motorcycle person I come across to let them know not to buy from Partzilla!