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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Just need better feed back when parts are not going to ship that day. I payed for two day delivery and didn't receive the part because of backordered I would not payed extra if I knew that cost me extra and still waited two weeks
Partzilla is my go-to for my business of maintaining, repairing and restoring vintage Japanese motorcycles.
Hi Tom,
We are working hard everyday to make our customer experience at Partzilla better and better. We are glad to help you and we hope to continue helping you in the future. We look forward to seeing you soon.
Parts are easy to order and pay for. Good communication and organization. They also stock parts that are nolonger available from manufacturers.
Hi Elliot,
We are glad to hear that you are happy with our service. And we hope you use us in the future for any of your OEM part needs.
I own an ATV business. Partzilla has a wide verity of parts which is good. Now the bad! Poor customer service almost everytime I call. Shipping rates and times are deceiving. They say 2 day shipping or you can expidite for more money. However if you order today at noon won't ship till next day which ends up being 3 days. Website may show item in stock so should arrive in two days but after you order you find out website was incorrect so part is 3-5 days to get to their warehouse then another 2 days to get to you. Partzilla will not split an order so you can go ahead and get what's in stock to keep working with out paying a $5 fee. Free shipping on items over $150 where others are at $75 for free shipping. Change some of these issues and will be great place.
I have used partzilla several times now. I am restoring a Yamaha and I am pleased with the parts availability, parts quality, and the service from the staff. I normally don't expect a lot but what I do expect (availability, a good price and a helpful staff) is delivered in abundance. Like I said I have used Partzilla several and I don't know what all the people with poor experiences are talking about. Thanks, Mike R.
Hi Mike,
We are glad to hear that Partzilla has helped you achieve your goal of restoring you Yamaha. We hope you order from us again!
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
Hi Stas,
We are sorry for the delay we will escalate this and see what can be done.
By your response to my post, clearly, you still don't get it. Just saying free shipping over $150 doesnt solve my problem. This is the type of rheotic I got on the phone by someone who doesn't understand shipping to Canada. This, in turn, creates a poor customer experience.
Hi Bob,
We are sorry for any miscommunication or misleading we may have done. We should have done a better job explaining how are prices work. We are sorry for any delay that may have occurred. We hope you will give us another chance, just so you know we offer free shipping on orders over $150.
As a business owner for over 28 years in PWC repair, I am happy to have a good parts supply that stocks so many parts and gets it to us quick.
Hey Joe,
We are glad to have your back! Thanks for leaving a review.
We order on a daily basis and parts are here the next day... we are thankful to have a facility this close helps us with our turn around time. Keep up the good work
Hey William,
We are very glad to hear that we are making an impact. The goal of Partzilla is to help people get the parts they need as fast and as cheap as possible! Thanks for leaving a review, we look forward to doing business with you in the future.
I've ordered off Partzilla many times with zero issues. I'm surprised by all the bad reviews and experiences. They've always gotten me my parts quickly and for a good price. Thanks Partzilla.
Hi Hung,
We are glad to hear that we have been helpful and efficient. We greatly appreciate customers like you for leaving a review, we hope to see you soon!
Ordered a in stock steering stabilizer on the 12th of July, it left their warehouse on the 17th. It is now the 21st and still no parts... supposed be here by end of day 23rd. I dont support business that cant get in stock parts to me in a timely fashion.
Hi Scott,
Thank you for letting us know. Please send us an email to loyalty@partzilla.com and we will escalate and fix the issue.
Order placed 21 days ago for 'in stock items'. Shipper lost package, and informed Partzilla several days ago that order is lost in transit. When I request a refund or reshipment, they say they cannot do that until shipper confirms package is lost. I have confirmation from shipper that partzilla has already been informed. Partzilla customer service will not return emails or return calls. Will use all documentation obtained to pursue FRAUD if necessary.
Customer service responded to this online here, but still will not reply to my email or return call as they said they would. Still no refund or replacement order... apparently customer service is too busy replying to negative reviews to actually serve their customers... as in customer service! If any attorneys read this and are motivated, please help!
Hi JB,
We have sold over 3 million OEM parts on Partzilla.com, we have delivered without issue thousands upon thousands of orders to customers. We are sorry that your experience with partzilla was unsatisfactory but you should know that your experience is not very common. We will do what we can to make things right and we hope you will update your review.
Partzilla are the best! I'm very satisfied with the service and attention.
I made a lot of orders and allways they offer the best price and delivery time.
I'll make more business with they because I'm very conform!
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
When I placed my order five weeks ago all parts were in stock and shipment would be due in five days. After three weeks (and no notification from Partzilla) nothing had shipped and one of five parts was stocked out, but scheduled to deliver by July 6.
I told Partzilla to ship 4/5 parts now and I'd get the last one on July 6. (They should have done that, but they didn't.) I got 4/5 parts.
Two days after my last part was due to arrive, Partzilla emails me that the part is not permanently stocked out with no ETA for reorder.
Just for giggles, I looked up the availability on the Partzilla Web here:
https://www.partzilla.com/product/honda/*******-K26-306 and put in my zip code! LIARS! Web page says part ships in 1-2 days...
So if you're SHOPPING, they LIE. Your part ships in 1-2 days.
If you've ordered, the same part is BACKORDERED with NO KNOWN ETA.
That's intentional lying. Sorry cheap unethical slimy dishonest time wasting ducci bags.
They make mistakes, apologize, DON'T CHANGE ANY BEHAVIOR and keep on screwing "customers".
I'm done. I'll pay a competitor MORE to be rid of these online vermin retailers.
Hi Chip,
I've got some answers for you, but first let me acknowledge that the experience you had sounds very frustrating. I'm really sorry about that. It is not our intention to make buying or receiving parts from Partzilla frustrating. We want you to get what you ordered fast and at the lowest price possible. Here's what happened with the part that has no availability or ETA for delivery. We sell over 1 million OEM parts on Partzilla.com. We do have over 100,000 OEM parts in stock ready to ship, but we do not have all 1 million parts in stock in our warehouse. When a part is in stock, the part page will say IN STOCK and include the exact number that are in stock -- like this: https://www.partzilla.com/product/kawasaki/670B1507?ref=4e6bee300786f8871946b9fe9e19764a3cfb218b. For example, as of the day of this response, per the link above, Kawaski part number 670B1507 shows 10 IN STOCK on Partzilla.com. When you land on a part page that says Ships in 1-2 Days or Ships in 3-4 Days, that means that when you place your order we will order that part from the manufacturer on your behalf and we estimate it will take 1-2 days or 3-4 days for us to get that part from the OEM. Then, once we receive the part, we will ship the part and your estimated shipping time from us to you begins (shipping time varies depending on your location and which shipping speed you select). So "Ships in 1-2 days" means "we have to order this and it will take us 1-2 days to get this part, and then we will ship it to you."
The "Ships in 1-2 days" or "Ships in 3-4 days" estimate is provided assuming the manufacturer has availability of the part in the US. Unfortunately, none of the OEM manufacturers have a real-time live feed that allows us to know the stock status of all 1 million-plus parts we carry on our website. The arrival/availability detail we provide in our order status emails is based on feedback that we get from the manufacturer based on that specific part's status -- and we can only have those details AFTER we have ordered that part on your behalf.
Every website that sells OEM parts operates from the same OEM database and uses the same "IN STOCK" Or "Ships in..." estimation language. And any time you see that "Ships in 1-2" days language on any OEM retailer's website, that number is an estimation of time based on an assumption that the manufacturer has the part in stock (which, usually they do).
Here's examples from three other primary OEM parts retailers:
Https :// www.motosport. Com/atv/oem-parts/honda/2017/trx250x/pedal-%2b-step
https://www.rockymountainatvmc.com/oem-schematic/4
https://www.bikebandit.com/oem-parts/2013-honda-cb500fa-abs/o/m155418#sch793202
Because of the nature of the OEM parts business, our estimations are correct 97% of the time, but unfortunately, because we cannot get a live-feed of availability from each manufacturer and we cannot stock every single part for every single make/model/year combination, 3% of the time we end up with a situation like yours where we assumed the part would be in stock and available in 2 days, but instead the part ends up backordered by the manufacturer without an ETA. It's frustrating for us, too.
We really are a genuine retailer, and we truly do want you to get your parts as soon as humanly possible -- and I really am sorry about this situation. Ordering a part and feeling mislead about when it will arrive is not a good feeling.
We are working internally to improve our communication so that customers more transparently understand what parts we have IN STOCK vs what parts need to be ordered from the manufacturer before they can be shipped. Thank you for speaking up to help us identify a whole in our communication so that we can come together to make a better website experience for future patrons.
Shoot me an email if you'd like to discuss this issue further. I am happy to help in any way I can: Loyalty@Partzilla.com
Best,
Chelsea B.
Partzilla Customer Care
I needed a list of OEM Honda parts. Time mattered. Partzilla and two other competitors came up with almost identical pricing. I went with Partzilla over geographic proximity and they indicated all parts were on hand. I paid for expedited shipping.
A week later, no delivered parts, no word from Partzilla. Order hasn't been picked or manifested. Seven of eight items are ready to go, one item is on back order for another six weeks. Despite paying for expedited shipping. They don't ship the 7/8 parts on hand, they don't send delay of shipment notice, they don't send back order notice to the customer.
Fail, fail, fail. This one's not worth another try. There are too many other competitors willing to do business right, or even go the extra mile. Partzilla won't even get out of bed to go to work. Other businesses will get my money in the future.
Had placed an order that had to be cancelled, no problem just contact via e mail and the reimbursed me. Good customer service very good service.
Hi Danny,
We are very glad to hear that you had a great experience with Partzilla and we are happy you left a review. We hope you order from us again!
I paid for expedited shipping and item was shipped on July 1 and its not due to arrived until the earliest July 10. Scam artists. Never buy from them.
Hi Joshua,
I am sorry your're feeling frustrated. We do indeed offer Expedited Shipping; this is not false advertising. I am going to send you a direct message; if you can send me your order number I can look into the details of your order and troubleshoot what's going on here. In general, depending on stock availability parts may take 1-2 days to pick, then our Expedited Shipping services allows for 1-3 days for shipping/delivery depending on where you're located in the USA. This 1-3 day estimate does not include weekends or holidays. Unfortunately, orders placed around the July 4 holiday will have an extra 1 day delay. Thank you for responding to our direct message so we can help you get peace of mind about your order.
Scammers. DO NOT DEAL WITH THEM. Scammers. DO NOT DEAL WITH THEM.
Scammers. DO NOT DEAL WITH THEM
Scammers. DO NOT DEAL WITH THEM
We are sorry to hear that you are unhappy with your experience with Partzilla. We would love to learn what we can do to help, feel free to contact us at loyalty@partzilla.com and help us help you.
I understand parts delayed, email said two days, another email said three weeks. BEWARE* none of the Customer service numbers are in service, Paypal listed a company no. Not in service. LIVE CHAT is not any better, responded are every 4-6 minutes in between, operator stated there was "NO" cancellation number provided and to look for an email which I hope "He" is not writing. I have logged and took photographic evidence of this Bad experience just in case I have to escalate it with Paypal, Bank, BBB. NOT HAPPY to say the least.!
Hi Roland,
We are sorry that you are unhappy with your experience with Partzilla. This is the first we are hearing of the issues you mentioned, but we will look into it. We sent you a direct message and we hope you help us make things right.
Placed few orders while aware about the shipping fees. The parts took more than published to arrive and the worst surprise was the post officer asking me extra money for the foreign customs fees absolutely not mentioned at the moment of the ordering. At the end I paid these parts more than I would have in a normal Honda shop
Hi Mattia,
We are very sorry that you feel we were unfair. We clearly state that "Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient." We hope you give us another chance.
Do not order from this company (partzilla).
Waited 1 month for my stuff coming from us to canada. Phoned customers service over 12 times to give me tracking number but they never assist you with any issue. Finally sent me tracking number after my package already returned back because they wrote wrong address on the package. After few days i phoned to talk to the supervisor and he told me that i need to wait again till they receive it and they will send it back!
Hi Khaled,
We are extremely sorry that our customer service team did not give you the information that you needed. It seems as though a few things went wrong on our part. We assure you this will not happen again, we have sent you a direct message and we hope to make things right. We hope you give us another chance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jody,
We are very sorry if there was any miscommunication between us, we will take your feedback very seriously and work on improving the communications.