Alex S.

Ordered ten bolts (yes, just ten) for my bike as they were not available locally. Website states all pasrts in stock and shipped within 48 hrs. International delivery typically ten days. Great, definitely have them in time. No problem. Order.

Time is ticking on, other orders placed around the same time arrive from the USA - rear shock, master cyclinder, etc Still no bolts. (I'm doing a suspension swap on my bike prior to a three week ride).

Check out the tracking and the parts still havent been shipped. Parts are finally shipped 9 days after the order. Given ten days delivery they'll still get here on time.

Its now two days before I leave and the tracking shows the parts have only just left the US. Contact partzilla and they provide no reason for the delay in shipping just that USPS service can take up to 4 weeks. First time this has ever been mentioned. I ordered based on an expectated arrival date (calculated based on the information provided on their website) of approximately 12-14 days. Partzilla are now stating in reality this could be as much as 37 days?!

Why is it that Partzilla think it is appropriate to mislead paying customers and then provide a horribly lazy service? It seems i am not unique in this experince. Regrettably I should have checked out some reviews before ordering. Properly burnt by this. Bunch of jaokers and charalatans.

Do not order from these guys unless you like crappy service and poor customer service. Doesnt seem like there is any avenue of recourse. Massively disappointing