On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Complete failure to deliver. 2 months, and I still do not have the correct parts. Ordered 2x OEM Suzuki caliper o-ring sets (should be 10 o-rings per set, 20 total). Partzilla sends 2 individual o-rings. Called, and they send me a UPS return label, and said they'd ship the correct parts once these were returned.
Package #2, only 2 o-rings AGAIN. Called, and was informed that they will order from the manufacturer, check with the inventory manager, and overnight the package.
Package #3, was NOT overnighted as stated, and AGAIN just 2 o-rings. Spoke with supervisor, who didn't seem to care about the error in their inventory system. Quickly dismissed my concerns with a 3rd UPS label for a return/refund.
Almost 2 months since the original order. Riding season is now over, and my bike is still apart. Partzilla has failed miserably here, and has lost my business permanently. I'll order the parts from Bike Bandit instead.
This is my go to parts place. Prices are great. Fast shipping (depending if it's in stock) understandable. Basically painless. I like these guys!
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
Partzilla has sent me six emails asking me to review them on this website so they've asked for this. DO NOT BUY PARTS HERE. I understand getting one or even two orders messed up but when literally every single one of my orders has a problem its not even worth it.
1. Never have I had one order arrive on time, these aren't small delays I am willing to look over. These are parts that are preventing my machine from running but arrive two weeks after the estimated "arrival date"
2. They are dishonest about what they have in stock. It will say they have a certain part in stock and it will arrive on a specific date but OH WAIT you just checked out giving them your hard earned money and they now suddenly don't have it ready to ship and it will take a month to get back in stock telling you only AFTER you paid.
3. Any potential cost savings are lost with shipping and taxes, for the love of all that is holy if you value your money buy ANYWHERE ELSE.
This company spams your email to give them reviews, so here is your review. This website sucks, go literally anywhere else.
I placed an order on line said they had the left and right splash guard, get an e-mail saying they are back ordered. So I call them and ask them how long it will be, they tell me they don't know and not even sure if they will ever get them. So I cancel my order, and find the parts available from CheapCycleParts.com. A month later partzilla ships me the left splash guard, I call them to have it returned and they tell me they will only refund me the cost of the part, not the shipping and I have to pay for the return shipping. They say they show no record that I canceled the order, but they also only show that I ordered the left splash guard. So they did delete part of my order from there system but not all of it and now I'm stuck with a part I don't need. Been doing business with them for years, will never do business with them again. FYI, you can find most atv parts on amazon for a lot less than what they charge.
Hello Kevin,
We are very sorry to hear you are disappointed in your experience with Partzilla. We will need more information for our Customer Service team so we can help resolve this issue. Please contact us at Loyalty@partzilla.com with your order information so we can help you.
I'm a non franchise dealer so I don't have access to OEM parts direct from the manufacture. We service all makes and models, I buy $20,000-$30,000 of parts from Partzilla a year. In all those orders I've had may be one shipping mistake and it was corrected quickly. If they don't have what I need in stock they get it quickly.
Hi Pat,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We look forward to seeing you order from us again and we are glad to have your back.
I'm a small business that provides a service to the local riding community. At some point in early 2018 you guys devcided to discontinue my commercial discount. Every penny counts but ya'll decided that you needed those pennies more than me. Western Hills Honda sells me Honda and Yamaha parts at 5% over cost. Once I find another supplier for Suzuki and Kawasaki parts at commercial prices I'll be gone. And the wine cards, please just stop. Max BMW sells me parts at commercial rates and they send me M&Ms. You asked.
Hello Scott,
Thank you for bringing this to our attention. We will look further into the issue regarding your commercial discount, and we will get back to you shortly.
Very happy with the service and fast shipping easy to deal with order all my parts from them will deal with them for all my parts in the future
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
Needed an OEM part for my Vulcan 1700. They had it in stock, and much better price than through a dealer. Great selection of OEM parts... quick shipping!
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
I am Still trying to figure out if this is a scam. I don't know if parts actually take a week to come off the shelf but when I call to get it figured out the number doesn't even work. Hopefully someone from partzilla reads this and can help. Or Hey, If its a scam just let me know so I can get my parts elsewhere.
Hi Patrick,
We assure you Partzilla is not a scam. This is the first time we have heard that any of our customers have had an issue regarding the phone number. To reach our customer support team you can use the following phone number: 877-473-4595. We hope everything works out.
I am an automotive technician I bought a radio from partzilla (450 dollars) for my Kawasaki Teryx so since I am certified in 12V electrical I installed it now after 1 day of install of a 3" waterproof radio it has moisture behind the screen I understand it happens even though I have not exposed it to any water so I called partzilla and they will not warranty it because I did not have it installed by a kawasaki dealer so now I have to drive 1 hour to a Kawasaki to see if they will warranty this has been the worst experience I have ever had with any online site and I order atleast 5 times a week if I could give negative stars I would and next time I will pay the extra money and order from a different site DO NOT ORDER FROM PARTZILLA!
Hello Lane,
I am sorry to hear your issue with the waterproof radio. Unfortunately, the manufacturer's warranty will only cover installations by an authorized Kawasaki dealer. I hope you will give us another opportunity to supply you with the best OEM parts and accessories.
We are very Happy with Partzilla service and prices. They have delivered everything in a timely manner and always ready to correct anything if something went wrong. We highly recommend Partzilla!
Hi Christine,
We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. We are glad to have customers like you. We hope you order from us again!
Partzilla's customer service is off the chain y'all~ Easy to order, easy to return! Great communication...
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
I needed some parts for our ATV and I came across of this part store. The gentleman who helped me was very knowledgeable, knew exactly what I need (even though I was able only to describe him the parts) and fast. An another company almost sold me a whole ATV. Shipment arrived in time, I would say earlier then I expected it and they were the parts that we wanted.
I would highly recommend them.
Hi Timea,
Thanks for leaving a review. We take great pride in our customer support team and we’re glad to see that you appreciate them as well. Partzilla's got your back for any parts you'll ever need.
I've ordered many types of parts over the last few years and have always had a great experience with customer service, delivery times and quality of the part I ordered. Prices are great too.
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
Great people to work with. Very responsive. On every occasion that I have ordered from them, they fill the orders correctly and quickly. When a part is no longer available, the notify you right away.
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
Ordered parts. Talked to customer service rep and got everything I needed. Both reps I talked to definitely knew what they talking about..
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We can’t for you to order from us again!
I have been with partzilla for over 2 years now and have been pleased with there service always nice to talk with people that care about there career and try to help with problems that occur Johnny Smith with Elk City Powersports
Hi Johnny,
We are glad to hear it, thanks for leaving a review. We look forward to seeing you order from us soon!
Several times I've ordered parts from these folks and it's never been an issue, if you have questions or concerns they are more than ready to answer them, and they normally have the best prices and there shipping is great!
Hello Carlos, We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Partszilla has always been easy to order from and shipping is always good. Never had any issues with them and order is always correct. They have a very high fill rate.
Hello Bill,
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Most of there OEM parts are instock and ship quickly. My only complaint is that sometimes a part says it's instock when it's not.
Hi Sean,
Thanks for leaving a review, we appreciate it. We hope you order from us again soon.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi JJ,
We are sorry to hear that you are disappointed with your experience with Partzilla. We really want to help you and sort everything out. Please contact us at loyalty@partzilla.com with your order information and number so we can rectify the situation. We hope you give us another chance and let us make things right.