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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Friendlier customer service would be nice. Faster shipping! When you pay for faster shipping and go on to track your package 5 days later and it's still preparing, when everything you ordered said in stock, it's a little irritating. Other than that it's great.
Needed parts that I could not find for my GL1800 Goldwing and contacted Partzilla. Well, thanks to Roger (who went the extra mile) at Partzilla, I got the help needed and got my parts. Talk about good old "Down Home" service, that is what you get from everyone at Partzilla---OUTSTANDING!
Hello Sherbert,
Thanks for leaving a review. We are glad to help you in your search for the best OEM part for your GL1800 Goldwing. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We hope you are happy with your experience with Partzilla and you order from us again!
Fast shipping even under very bad weather I think it was call mike myself I think it was great will be buying parts from again
Hello Randy,
We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. We are glad to have customers like you. We hope you order from us again!
Always use Partzilla, great ease of find parts, fast shipping and always on point
Trust partzilla in a day where most companies are overrun and understaffed delivering poor service and wrong parts, these guys are the best!
Neill
Hi Neil,
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
I am in the industry and appreciate good service and easy to navigate website. After finding partzilla online I won't use anyone else for my atv parts. I'd rather go through partzilla than use my local guys. Partzilla sales reps are very knowledgeable and very helpful.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Compre desde Argentina, con envío a Miami. Todo perfecto, amables, rapidos, excelente embalaje, hablan varios idiomas, estoy muy agradecido.
Gracias por dejar un comentario. Realmente apreciamos a los clientes como usted, Partzilla lo respalda por cualquier pieza que necesite.
Great service and support. I order for all the brands and receive all the right parts most of the time.
Hello Daytona,
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us
Again!
I have been using partzilla for over 5 years and I have never had ant problems with them. I like using them mainly because they are located in Ga (where I live) which makes deliveries fast.
I have had many bikes to order parts for from all the major brands and from as far back as 1970s bikes and they always deliver.
The website is accurate and is almost as good as the old version and I see no reason why I would not continue to purchase parts from them.
The only thing that could make them 5 stars is if they would throw a coupon code my way every once in a while.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We'll see what we can do regarding the coupon codes ;)
We have several atvs on our farm that we move cattle with etc. I often buy my parts from partzillia because they have good prices and services.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Running a small repair shop, I order from Partzilla almost everyday. They give me the opportunity to offer OEM parts to my customers while maintaining a margin, also keeps me from relying on dealerships to order my parts not to mention the time it takes to run all over town to pick them up
Hello Stephen,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I buy a lot of parts probably 20G a yr, usually timely service except for Cat parts but thats everywhere.
Any ish ive had were easily resolved.
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We can’t for you to order from us again!
I've bought a couple thousand dollars of Yamaha parts from Partzilla over the last two seasons. They are my go-to supplier for OEM parts.
The prices are fair/good and expedited shipping usually arrives within two days to New York.
On 2 out of maybe 25 orders, they underestimated the number of days an out of stock part would take to ship. After ordering, you can check your order status online to keep an eye on things, or you can call/email them before ordering to confirm the estimate.
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I ordered some can am parts and Kawasaki parts as I have done before but this time they send me an email and say they can't do the can am parts and automatically send a refund saying they don't ship to Aus with new can am contract. Then 2 weeks later while waiting for the remaining order I get an email from a sales rep Evan. S asking for an additional $300 US just to ship my remaining Kawasaki order. The shipping was automatically generated at checkout and it was already over priced and they wanted an additional 300 US which is 423 AUD, 2 weeks after I ordered. Told them they can bash the parts over their heads because that is ridiculous. I didn't get a reply just a notice from PayPal saying my order had been refunded. What a waste of my time and effort searching for these parts. My original order including the can am parts was 700 US and that was including shipping. What a joke. Would not recommend to anyone. ODN needs to review their international shipping. This isn't the first time they've tried this shipping trick looking at other reviews.
Hello Ashley,
I am happy to hear the refund for your order was successful and I am sorry things didn't work out. Unfortunately, we are limited by the terms of our contract with Can-Am and we brought this information to your attention at the earliest opportunity. I hope you have been able to find an alternate source for the part(s) you were looking for. International orders, especially oversized orders shipped to Australia, can incur significant charges from the shipping company (in addition to taxes and duties), which we fully disclose to our customers before shipping the item(s).
It is great when you can order a part from a web site that is so easy to navigate through and receiving your part in timely fashion!
Very quick shipping (large inventory and fast order turnaround), Best prices I have found for OEM atv and bike parts. We are an independent repair shop and buy most of our parts here. They show inventory online so you know how long an order will take. If something is delayed they let you know.
We are so glad to have customers like you. We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. Thanks for your valued feedback, we look forward to seeing you order from us again!
I've ordered several parts over the last couple of years with no complaints. All of my orders have arrived in a timely fashion at a very competitive price.
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
The good thing about partzilla is that they normally stock high use items. If it's in stock and I use expedited shipping I usually have it the next day. Can't beat that!
We are so glad to have customers like you. Thanks for your much valued feedback, we can't wait for you to order from us again!
Using partzilla as source of parts for my independent repair shop has been frustrating most of the time if your order different items for different oems the will hold the order till everything is there and that can be awhile even if all the parts are shown to be in stock they still take well over a week to 10days to arrive even with upgraded freight
Hi Marc,
We want you to know that we offer split shipping when your orders aren't all in stock at the same time. Whether you pay for shipping at checkout, or your order ships for free (Partzilla shipping is free for orders $149-plus in the contiguous United States), it’s standard practice for OEM part providers to ship your entire order in one shipment. This means, if you order some parts that are in stock and some parts that are out of stock (“Ships in 1-2 days”), the out of stock parts that need to be requested from the manufacturer can hold up your entire order. To get your in-stock parts right away, call customer service and request split shipping for your order. There is an additional fee for split shipping, but it’s cheaper than placing two separate orders and it will ensure you get your in-stock parts right away. We hope you give us another chance.
Partzilla falsely advertised free shipping, the tried to charge exorbitant shipping fees costing me valuable time. I now buy from Rock Mountain.
Hi Richard,
We try to be as transparent and as clear as possible to our customers. We advertise free shipping on orders over $150 in the contiguous U.S. If anything wasn't clear enough or not properly explained we are sorry. We hope you give us another chance.
3 weeks to get 1 part that Partzilla claimed to have in stock is unacceptable! No ands' or if's about it, just unacceptable!.
Save your self time and heartache! When you call to speak to someone, and your number 100+ in the phone queue, says a lot about people calling in to complain no less.
Be Ware and Stay Away from PartZilla! Just look at their average star rating on this site alone!
Hello Isaac,
We are sorry to hear that you are disappointed in your experience with Partzilla, if anything wasn't made clear to you we will try to straighten it out. Whenever a part on our website says that it is "IN STOCK" it means we have it on hand and ready to ship. When the part page says that the part "Ships in 1-2 days" or "1-3 days" it means we do not have the product in stock and we are waiting to receive it from the manufacturer, whenever we have a part on backorder we make sure to notify the customer of its status and we try to be as transparent as possible with our customers. I hope this clears up any confusion and if you have any other questions or concerns, please contact me at loyalty@partzilla.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.