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PartsVu

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North Carolina
1 review
0 helpful votes
Follow Cath S.
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So far is very good, Thanks
January 9, 2022
Updated review

So far is very good, Thanks. Everything went well with this order as well as other orders that I have placed with Partsvu. I have installed the unit and is working fine, was a complete match to the old one. Thanks

Date of experience: January 9, 2022

I installed this fit, was a perfect fit for my 90hp...
December 6, 2021
Previous review

I installed this fit, was a perfect fit for my 90hp yamaha 4 stroke

Date of experience: December 6, 2021
South Carolina
1 review
0 helpful votes
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Quick and Easy
March 12, 2022

The order process was easy and they called me directly to ask me about possible substitutions before shipping my order. I appreciate their thoroughness! My order shipped promptly and delivery was on time. I will use PartVu again in the future.

Date of experience: March 12, 2022
Colorado
1 review
0 helpful votes
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Less than a great experience
January 2, 2022

Ordered two impeller repair kits. One was in stock. I contacted them to find out when the other was expected to be in stock. I was told about 4 weeks. I agreed to wait to ship both together. When the other arrived they shipped only it to me. I called to find out about the one kit that was in stock when I ordered and why it wasn't shipped. I was told it was out of stock and would not be in for another 3-4 weeks. First and last time I will do business with them. Oh, they will send emails at least once a day to entice you to purchase more items though.

Date of experience: December 3, 2021
Washington
1 review
0 helpful votes
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The web site was very useful and designed well
April 20, 2022
Updated review

The web site was very useful and designed well. For an unknown reason, my delivery was delayed for three days. This caused a delay of my repairs. All the parts included were accurate as ordered. However, although it fit, the quality of the oil filter in the kit purchased from PartsVu were of far lesser quality that the oil filter from the Mercury factory.

Date of experience: April 20, 2022

Very useful web site
April 2, 2022
Previous review

Very useful web site. Easy to use. Please include more details on some products

Date of experience: April 2, 2022
Oregon
1 review
0 helpful votes
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They only had the one item on my two orders and the other items were not available till march 2022, which I could not wait that long. I did contact them to cancell the rest of my order and refund my money, haven't heard yet on the one order refund.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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I ordered a Mercury oil filter wrench (91-******* per my manual) but received an off brand that does not fit Mercury oil filter 35-8M*******. I would ship it back, but not worth the hassle for a $5.73 part.

Date of experience: January 19, 2023
Colorado
1 review
0 helpful votes
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The process ordered with Partsvu was very good
January 27, 2023

The process ordered with Partsvu was very good. I run a charter fishing business with my boat and reliable on time deliveries are essential. It was the first time I ever used your company and I will be using it in the future

Date of experience: January 27, 2023
Florida
1 review
0 helpful votes
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I never got a email to confirm my order so I called and I was told I didn't have a order so I ordered from someone else and now I have 2 of the same product. I probably won't be ordering anything else from y'all. Thank you Charles Cook

Date of experience: March 21, 2022
Jessica Z. PartsVu Rep
over a year old

Hello Charles,

Thank you for your purchase and for your review. Your feedback is appreciated. I sincerely apologize for the inconvenience. The confirmation email is automatic and the email address entered by the customer gets the email instantaneously. I can not explain why you would not have received one. Additionally upon placing the order the confirmation number is given on-screen. I am not sure with whom you spoke as they should have easily been able to advise that this was in transit to you less than 48 hours after placing the order. Given the situation we can accept this item back for a refund should you wish. If you have questions or concerns please call us at 888-625-5460 and give the agent your order number. I again apologize for the inconvenience.

Kind regards,
Jessica

Florida
1 review
0 helpful votes
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I needed a 300 hour overhaul/tuneup kit for my Yamaha 150. The lady who helped me was very knowledgeable and friendly. I had a couple of questions, after I received the order, again very knowledgeable and friendly. Thank you for guiding me through my first complete overhaul. You guys are the best and very cost-effective!

Date of experience: September 18, 2023
Maryland
2 reviews
0 helpful votes
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Lowrance Suncover f/HDS-12 Gen3 and HDS-12 Carbon Series - 000-*******-001 is the first thing I have ordered from you. No issues. Everything went as it should. I will keep an eye out for things to order in the future. Thank you.

Date of experience: November 30, 2021
Florida
1 review
0 helpful votes
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Not Good
May 11, 2023

If shipper is in florida and delivery address is in florida, items shipped ground via ups normally arrive NBD once shipped. I specifically requested the items ship via UPS and I was on phone with sales rep specifically for this purpose. She assured me it would ship UPS. They shipped it via US mail and it took over a week to get to me. This seller being in Florida was the reason I chose them. But now I know better and should just choose who has the best price cause shipping times would be the same. So know that whatever they say on phone is not true.

Date of experience: April 11, 2023
Jessica Z. PartsVu Rep
over a year old

Hello Dan,

Thank you for your purchase and for your review. I apologize for any and all inconvenience regarding your order as that was not the intention. I do see that you requested UPS prior to shipment, however, the warehouse had already packed the order and the agent was unaware of that. While we try to be as accurate and accommodating as possible, the warehouse has procedures that they follow and at times even upon request, they are unable to deviate from the task at hand. We understand the frustration and confusion. We again apologize. We thank you again for your feedback.

Kind regards,
Jessica

Florida
1 review
0 helpful votes
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Not PartsVu's problem, but research showed the proper Mercury oil wrench to buy for my motor but it did not fit? Not sure why the advertised oil wrench does not fit correctly. It is not worth the postage to send the oil wrench back, so I'll just look for one that fits by taking oil filter to local Mercury dealer.

Date of experience: July 5, 2023
Maryland
1 review
0 helpful votes
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The only reason i ordered this product from you was because i have ordered from you in the past and most importantly your website said you had product in stock. I needed it to winterize my boats. Once ordered I got an email saying I would get delivery in mid- February. I asked you to cancel but it showed up a week ago and i got charged for products I cant use now. Obviously boats are already winterized. Oh well just wish you would keep you website updated.

PartsVu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2021
Jessica Z. PartsVu Rep
over a year old

Hello Stephen,

Thank you for your order and for your review. I am sorry for any inconvenience you have come across while placing your order, I understand the frustration. I apologize if you believe we misled you but this product does not, nor has ever had a stock status. While we do hope to have it in the future unfortunately that is not yet an option for us. I see that you purchased the item on the 6th and we did in fact send a backorder email, luckily the date we got the item was much sooner than predicted and we were able to fill the order in 7 days. I have looked through all of our platforms and do not see a cancelation request from you, but what I can do is go ahead and refund the order and you can keep the products. If you do have any further questions or concerns please give us a call at 888-625-5460.

Kind regards,
Jessica

Colorado
2 reviews
0 helpful votes
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Parts received before expected.
April 7, 2023

First time using PartsVu. I'm happy with my purchase. The price was reasonable and the ability to search for the parts I needed was easy. They didn't have all of the parts I needed but nobody did. They were 1 of 3 sites I used to get all of the parts that I needed.

Date of experience: April 7, 2023
Louisiana
1 review
0 helpful votes
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I have used PartsVu for different items that I needed to upgrade a F114 yamaha that I purchased that had not been used for 4 years. All maintenance items, anodes, water pump, thermostat oil & filter, lower unit oil. Fuel filters and starter relay. All is good now as the motor is performing nicely and is a low hour motor with probably less than 200 hours.

Date of experience: March 7, 2023
Louisiana
1 review
0 helpful votes
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Some stuff on backorder..
April 24, 2023

Overall experience was great. It was unfortunate that my trim pump motor was on back order, but they had the hardware i ordered in stock. Well, when my motor finally came in, the hardware was then on back order. So they gave my hardware to someone else while waiting for my motor to come in. I didnt appreciate that. I cancelled the hardware and ordered it from another supplier that had it in stock, and had Parts VU send my motor asap rather than waiting for them to procure the hardware i ordered through them.

Date of experience: April 24, 2023
Oregon
1 review
0 helpful votes
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I was, am, glad I found you
December 9, 2021

I was, am, glad I found you. Good price. I felt the tach should of been better wrapped it was thrown into a mailing envelope and the box it came that was in the envelope was dinged up. I won't know if it damaged the tach for a couple months. It is winter here and boat won't get out for awhile. Still putting finishing touches on build. It has no visible damage so I am hopeful. I am also hopeful if it does you will honor it. Thanks will buy again from you this is the second boat I have built. One more left in me.

Date of experience: December 9, 2021
Arizona
2 reviews
0 helpful votes
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Prices are compatible
February 9, 2022

Prices are compatible. Latoya was instrumental in helping me to order this product as she responded to my inquiries in a professional and timely manner. I cancelled my order with another company to purchase this item from Partsvu.

Date of experience: February 9, 2022
Michigan
1 review
0 helpful votes
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Order delay
May 12, 2023

The first order was shorted by one part. When I called to Express my concern the order for the missing part was placed after 3 days I never received a confirmation email so I called and my new order was never processed.

Date of experience: April 12, 2023
Jessica Z. PartsVu Rep
over a year old

Hello Gary,

Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I am truly sorry for the inconvenience. I see that there was miscommunication and our agents understood that you wanted to cancel the part that was missing, and they did so. We now see that you did want the part and replaced the order for it. We did give you free shipping so as to not further inconvenience you. We hope this experience did not detour you from returning. We appreciate your feedback, and we apologize again.

Kindest regards,
Jessica

Indiana
0 reviews
0 helpful votes
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Thanks for your quick, fast and easy transaction!
January 11, 2022

Thanks for your quick, fast and easy transaction! I ordered the wrong part and that was my fault. I told them, and returned it. That was fast and easy to do, and now my new part is on it's way. PartsVU is the best, I have ordered from them before, and they will have my business from now on.

Date of experience: January 11, 2022

Overview

PartsVu has a rating of 3.8 stars from 2,253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartsVu most frequently mention customer service, fast delivery and timely manner. PartsVu ranks 9th among Auto Accessories sites.

service
292
value
25
shipping
25
returns
15
quality
1,741
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9,367 reviews